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ticket system migration helper for ticket status from xentral 20

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Xenomporio 2022-08-18 20:45:09 +02:00
parent b16b19f2d6
commit 3f75bfad7d
1 changed files with 91 additions and 41 deletions
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132
www/pages/ticket.php
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@ -21,6 +21,7 @@ class Ticket {
$this->app->ActionHandler("minidetail", "ticket_minidetail"); $this->app->ActionHandler("minidetail", "ticket_minidetail");
$this->app->ActionHandler("text", "ticket_text"); // Output text for iframe display $this->app->ActionHandler("text", "ticket_text"); // Output text for iframe display
$this->app->ActionHandler("text_ausgang", "ticket_text_ausgang"); // Output text for iframe display $this->app->ActionHandler("text_ausgang", "ticket_text_ausgang"); // Output text for iframe display
$this->app->ActionHandler("statusfix", "ticket_statusfix"); // Xentral 20 compatibility set all ticket status to latest ticket_nachricht status
$this->app->DefaultActionHandler("list"); $this->app->DefaultActionHandler("list");
$this->app->ActionHandlerListen($app); $this->app->ActionHandlerListen($app);
} }
@ -799,55 +800,104 @@ class Ticket {
$this->app->Tpl->Parse('PAGE', "ticket_edit.tpl"); $this->app->Tpl->Parse('PAGE', "ticket_edit.tpl");
} }
/** /**
* Get all paramters from html form and save into $input * Get all paramters from html form and save into $input
*/ */
public function GetInput(): array { public function GetInput(): array {
$input = array(); $input = array();
//$input['EMAIL'] = $this->app->Secure->GetPOST('email'); //$input['EMAIL'] = $this->app->Secure->GetPOST('email');
$input['projekt'] = $this->app->Secure->GetPOST('projekt'); $input['projekt'] = $this->app->Secure->GetPOST('projekt');
$input['status'] = $this->app->Secure->GetPOST('status'); $input['status'] = $this->app->Secure->GetPOST('status');
$input['adresse'] = $this->app->Secure->GetPOST('adresse'); $input['adresse'] = $this->app->Secure->GetPOST('adresse');
$input['warteschlange'] = $this->app->Secure->GetPOST('warteschlange'); $input['warteschlange'] = $this->app->Secure->GetPOST('warteschlange');
$input['prio'] = !empty($this->app->Secure->GetPOST('prio'))?"1":"0"; $input['prio'] = !empty($this->app->Secure->GetPOST('prio'))?"1":"0";
$input['neue_notiz'] = $this->app->Secure->GetPOST('neue_notiz'); $input['neue_notiz'] = $this->app->Secure->GetPOST('neue_notiz');
$input['notiz'] = $this->app->Secure->GetPOST('notiz'); $input['notiz'] = $this->app->Secure->GetPOST('notiz');
$input['tags'] = $this->app->Secure->GetPOST('tags'); $input['tags'] = $this->app->Secure->GetPOST('tags');
$input['betreff'] = $this->app->Secure->GetPOST('betreff'); $input['betreff'] = $this->app->Secure->GetPOST('betreff');
$input['email_sender'] = $this->app->Secure->GetPOST('email_sender'); $input['email_sender'] = $this->app->Secure->GetPOST('email_sender');
$input['email_an'] = $this->app->Secure->GetPOST('email_an'); $input['email_an'] = $this->app->Secure->GetPOST('email_an');
$input['email_cc'] = $this->app->Secure->GetPOST('email_cc'); $input['email_cc'] = $this->app->Secure->GetPOST('email_cc');
$input['email_bcc'] = $this->app->Secure->GetPOST('email_bcc'); $input['email_bcc'] = $this->app->Secure->GetPOST('email_bcc');
$input['email_betreff'] = $this->app->Secure->GetPOST('email_betreff'); $input['email_betreff'] = $this->app->Secure->GetPOST('email_betreff');
$input['email_text'] = $this->app->Secure->GetPOST('email_text'); $input['email_text'] = $this->app->Secure->GetPOST('email_text');
return $input; return $input;
} }
public function ticket_minidetail($parsetarget='',$menu=true) { public function ticket_minidetail($parsetarget='',$menu=true) {
$id = $this->app->Secure->GetGET('id'); $id = $this->app->Secure->GetGET('id');
// Get last 3 messages // Get last 3 messages
$messages = $this->get_messages_of_ticket($id, "1", 3); $messages = $this->get_messages_of_ticket($id, "1", 3);
if(!empty($messages)) { if(!empty($messages)) {
$this->add_messages_tpl($messages, true); // With drafts $this->add_messages_tpl($messages, true); // With drafts
$render = true; $render = true;
} else { } else {
} }
if($parsetarget=='') if($parsetarget=='')
{ {
if ($render) {
$this->app->Tpl->Output('ticket_minidetail.tpl');
}
$this->app->ExitXentral();
}
if ($render) { if ($render) {
$this->app->Tpl->Parse($parsetarget,'ticket_minidetail.tpl'); $this->app->Tpl->Output('ticket_minidetail.tpl');
} }
$this->app->ExitXentral();
}
if ($render) {
$this->app->Tpl->Parse($parsetarget,'ticket_minidetail.tpl');
}
}
/*
* After import of Xentral 20 ticket system
* Set all ticket status to the status of the latest ticket_nachricht
*/
function ticket_statusfix() {
$confirmed = $this->app->Secure->GetGET('confirmed');
if ($confirmed == "yes") {
$sql = "UPDATE
ticket
SET
STATUS
=ifnull((
SELECT
tn.status
FROM
ticket_nachricht tn
INNER JOIN(
SELECT
ticket,
MAX(zeit) AS lastzeit
FROM
ticket_nachricht
GROUP BY
ticket
) l
ON
tn.ticket = l.ticket AND tn.zeit = l.lastzeit
WHERE
ticket.schluessel = tn.ticket
LIMIT 1
),'abgeschlossen')
WHERE ticket.status = 'neu'";
$this->app->DB->Update($sql);
$this->app->Tpl->Set('TEXT', "Done.");
$this->app->Tpl->Parse('PAGE','ticket_text.tpl');
} }
else {
$this->app->Tpl->Set('TEXT', "This will replace all ticket status with the status of the latest ticket_nachricht. To confirm, press here: ");
$this->app->Tpl->Add('TEXT', '<a href="index.php?module=ticket&action=statusfix&confirmed=yes">Confirm</a>');
$this->app->Tpl->Parse('PAGE','ticket_text.tpl');
}
}
} }