<?php
/*
* Copyright (c) 2022 Xenomporio project
*/
use Xentral\Components\Database\Exception\QueryFailureException;
use Xentral\Modules\Ticket\Task;
class Ticket {
function __construct($app, $intern = false) {
$this->app = $app;
if ($intern)
return;
$this->app->ActionHandlerInit($this);
$this->app->ActionHandler("list", "ticket_list");
$this->app->ActionHandler("create", "ticket_create"); // This automatically adds a "New" button
$this->app->ActionHandler("edit", "ticket_edit");
$this->app->ActionHandler("minidetail", "ticket_minidetail");
$this->app->DefaultActionHandler("list");
$this->app->ActionHandlerListen($app);
}
public function Install() {
/* Fill out manually later */
}
function ticket_status_icon(string $status) {
return('<img src="./themes/new/images/status_'.$status.'.png" style="margin-right:1px" title="'.$status.'" border="0">');
}
public function TableSearch(&$app, $name, $erlaubtevars) {
function ticket_iconssql() {
return "CONCAT('<img src=\"./themes/new/images/status_',`t`.`status`,'.png\" style=\"margin-right:1px\" title=\"',`t`.`status`,'\" border=\"0\">')";
}
switch ($name) {
case "ticket_list":
$allowed['ticket_list'] = array('list');
$heading = array('','','Ticket #', 'Letzte Aktion', 'Adresse', 'Betreff', 'Tags', 'Verant.', 'Nachr.', 'Status', 'Alter', 'Projekt', 'Menü');
$width = array('1%','1%','5%', '5%', '5%', '30%', '1%', '5%', '1%', '1%', '1%', '1%', '1%');
$findcols = array('t.id','t.zeit','t.schluessel', 't.zeit', 'a.name', 't.betreff', 't.tags', 'w.warteschlange', 'nachrichten_anz', 't.status','t.zeit', 't.projekt');
$searchsql = array( 't.schluessel', 't.zeit', 'a.name', 't.betreff','t.notiz', 't.tags', 'w.warteschlange', 't.status', 't.projekt');
$defaultorder = 1;
$defaultorderdesc = 0;
$menu = "<table cellpadding=0 cellspacing=0><tr><td nowrap>" . "<a href=\"index.php?module=ticket&action=edit&id=%value%\"><img src=\"./themes/{$app->Conf->WFconf['defaulttheme']}/images/edit.png\" border=\"0\"></a>" . "</td></tr></table>";
$timedifference = "if (
TIMESTAMPDIFF(hour, t.zeit, NOW()) < 24,
CONCAT(TIMESTAMPDIFF(hour, t.zeit, NOW()),'h'),
CONCAT(TIMESTAMPDIFF(day, t.zeit, NOW()), 'd ',MOD(TIMESTAMPDIFF(hour, t.zeit, NOW()),24),'h'))";
$dropnbox = "'<img src=./themes/new/images/details_open.png class=details>' AS `open`, CONCAT('<input type=\"checkbox\" name=\"auswahl[]\" value=\"',t.id,'\" />') AS `auswahl`";
$priobetreff = "if(t.prio!=1,t.betreff,CONCAT('<b><font color=red>',t.betreff,'</font></b>'))";
$anzahlnachrichten = "(SELECT COUNT(n.id) FROM ticket_nachricht n WHERE n.ticket = t.schluessel)";
$tagstart = "<li class=\"tag-editor-tag\">";
$tagend = "</li>";
$sql = "SELECT
t.id,
".$dropnbox.",
t.schluessel,
t.zeit,
a.name,
CONCAT('<b>',".$priobetreff.",'</b><br/><i>',replace(substring(t.notiz,1,500),'\n','<br/>'),'</i>'), CONCAT('<div class=\"ticketoffene\"><ul class=\"tag-editor\">'\n,'".$tagstart."',replace(t.tags,',','".$tagend."<div class=\"tag-editor-spacer\"> </div>".$tagstart."'),'".$tagend."','</ul></div>'),
w.warteschlange,
".$anzahlnachrichten." as nachrichten_anz,
".ticket_iconssql().",
".$timedifference.",
p.abkuerzung,
t.id
FROM ticket t
LEFT JOIN adresse a ON t.adresse = a.id
LEFT JOIN warteschlangen w ON t.warteschlange = w.label
LEFT JOIN projekt p on t.projekt = p.id";
$where = "1";
// Toggle filters
$this->app->Tpl->Add('JQUERYREADY', "$('#meinetickets').click( function() { fnFilterColumn1( 0 ); } );");
$this->app->Tpl->Add('JQUERYREADY', "$('#prio').click( function() { fnFilterColumn2( 0 ); } );");
$this->app->Tpl->Add('JQUERYREADY', "$('#geschlossene').click( function() { fnFilterColumn3( 0 ); } );");
$this->app->Tpl->Add('JQUERYREADY', "$('#spam').click( function() { fnFilterColumn4( 0 ); } );");
for ($r = 1;$r <= 4;$r++) {
$this->app->Tpl->Add('JAVASCRIPT', '
function fnFilterColumn' . $r . ' ( i )
{
if(oMoreData' . $r . $name . '==1)
oMoreData' . $r . $name . ' = 0;
else
oMoreData' . $r . $name . ' = 1;
$(\'#' . $name . '\').dataTable().fnFilter(
\'\',
i,
0,0
);
}
');
}
$more_data1 = $this->app->Secure->GetGET("more_data1");
if ($more_data1 == 1) {
$where .= " AND t.warteschlange IN (SELECT w.label FROM warteschlangen w WHERE adresse=".$this->app->User->GetAdresse().")"; // Queues of user
} else {
}
$more_data2 = $this->app->Secure->GetGET("more_data2");
if ($more_data2 == 1) {
$where .= " AND t.prio = '1'";
}
else {
}
$more_data3 = $this->app->Secure->GetGET("more_data3");
if ($more_data3 == 1) {
}
else {
$where .= " AND (t.status <> 'abgeschlossen')"; // Exclude and geschlossen
}
$more_data4 = $this->app->Secure->GetGET("more_data4");
if ($more_data4 == 1) {
}
else {
$where .= " AND (t.status <> 'spam')";
}
// END Toggle filters
$moreinfo = true; // Allow drop down details
$menucol = 12; // For moredata
$count = "SELECT count(DISTINCT id) FROM ticket t WHERE $where";
// echo(htmlentities($sql." ".$where));
// $groupby = "";
break;
}
$erg = false;
foreach ($erlaubtevars as $k => $v) {
if (isset($$v)) {
$erg[$v] = $$v;
}
}
return $erg;
}
function ticket_list() {
// Process multi action
$auswahl = $this->app->Secure->GetPOST('auswahl');
$selectedIds = [];
if(!empty($auswahl)) {
foreach($auswahl as $selectedId) {
$selectedId = (int)$selectedId;
if($selectedId > 0) {
$selectedIds[] = $selectedId;
}
}
$status = $this->app->Secure->GetPOST('status');
$warteschlange = $this->app->Secure->GetPOST('warteschlange');
$sql = "UPDATE ticket SET status = '".$status."', zeit = NOW()";
if ($warteschlange != '') {
$sql .= ", warteschlange = '".explode(" ",$warteschlange)[0]."'";
}
$sql .= " WHERE id IN (".implode(",",$selectedIds).")";
$this->app->DB->Update($sql);
}
// List
$this->app->YUI->TagEditor('taglist', array('width'=>370));
$this->app->Tpl->Add('SCRIPTJAVASCRIPT','<link rel="stylesheet" type="text/css" href="./css/jquery.tag-editor.css">');
$this->app->erp->MenuEintrag("index.php?module=ticket&action=list", "Übersicht");
$this->app->erp->MenuEintrag("index.php?module=ticket&action=create", "Neu anlegen");
$this->app->erp->MenuEintrag("index.php", "Zurück");
$this->app->Tpl->Set('STATUS', $this->app->erp->GetStatusTicketSelect('neu'));
$this->app->YUI->AutoComplete("warteschlange","warteschlangename");
$this->app->YUI->TableSearch('TAB1', 'ticket_list', "show", "", "", basename(__FILE__), __CLASS__);
$this->app->Tpl->Parse('PAGE', "ticket_list.tpl");
}
function get_messages_of_ticket($ticket_id, $where, $limit) {
if ($limit) {
$limitsql = " LIMIT ".((int) $limit);
} else {
$limitsql = "";
}
// $sql = "SELECT n.id, n.betreff, n.verfasser, n.mail, n.mail_cc, n.zeit, n.zeitausgang, n.versendet, n.text, n.verfasser_replyto, mail_replyto, (SELECT GROUP_CONCAT(value SEPARATOR ', ' FROM ticket_header th WHERE th.ticket_nachricht = n.id AND th.type = 'cc') value from) as cc FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket WHERE (".$where.") AND t.id = ".$ticket_id." ORDER BY n.zeit DESC ".$limitsql;
$sql = "SELECT n.id,
n.betreff,
n.verfasser,
n.mail,
n.zeit,
n.zeitausgang,
n.versendet,
n.text,
n.verfasser_replyto,
n.mail_replyto,
n.mail_cc,
(SELECT GROUP_CONCAT(value SEPARATOR ', ') FROM ticket_header th WHERE th.ticket_nachricht = n.id AND th.type = 'cc') as mail_cc_recipients,
(SELECT GROUP_CONCAT(value SEPARATOR ', ') FROM ticket_header th WHERE th.ticket_nachricht = n.id AND th.type = 'to') as mail_recipients
FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket
WHERE (".$where.") AND t.id = ".$ticket_id." ORDER BY n.zeit DESC ".$limitsql;
return $this->app->DB->SelectArr($sql);
}
function add_attachments_html($ticket_id, $message_id,$templatepos,$showdelete) {
$file_attachments = $this->app->erp->GetDateiSubjektObjekt('Anhang','Ticket',$message_id);
if (!empty($file_attachments)) {
$this->app->Tpl->Add('NACHRICHT_ANHANG',"<hr style=\"border-style:solid; border-width:1px\">");
foreach ($file_attachments as $file_attachment) {
if ($showdelete) {
$deletetext = '<a href=index.php?module=ticket&action=edit&id='.$ticket_id.'&cmd=deleteattachment'.'&fileid='.$file_attachment.'>'.
'<img src="./themes/' . $this->app->Conf->WFconf['defaulttheme'] . '/images/delete.svg" />';
} else {
$deletetext = "";
}
$this->app->Tpl->Add($templatepos,
"<a href=\"index.php?module=dateien&action=send&id=".$file_attachment.
"\">".
htmlentities($this->app->erp->GetDateiName($file_attachment)).
" (".
$this->app->erp->GetDateiSize($file_attachment).
")".
"</a>".
$deletetext.
"</a>".
"</br>");
}
}
}
function add_messages_tpl($messages, $showdrafts) {
// Add Messages now
foreach ($messages as $message) {
if ($message['versendet'] == '1') {
if (is_null($message['zeitausgang'])) {
if (!$showdrafts) {
continue;
}
$this->app->Tpl->Set("NACHRICHT_BETREFF",htmlentities($message['betreff']." (Entwurf)"));
} else {
$this->app->Tpl->Set("NACHRICHT_BETREFF",htmlentities($message['betreff']));
}
$this->app->Tpl->Set("NACHRICHT_SENDER",htmlentities($message['verfasser']." <".$message['mail_replyto'].">"));
$this->app->Tpl->Set("NACHRICHT_RECIPIENTS",htmlentities($message['mail']));
$this->app->Tpl->Set("NACHRICHT_CC_RECIPIENTS",htmlentities($message['mail_cc']));
$this->app->Tpl->Set("NACHRICHT_FLOAT","right");
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeitausgang']);
$this->app->Tpl->Set("NACHRICHT_NAME",htmlentities($message['verfasser']));
} else {
$this->app->Tpl->Set("NACHRICHT_SENDER",htmlentities($message['verfasser']." <".$message['mail'].">"));
$this->app->Tpl->Set("NACHRICHT_RECIPIENTS",htmlentities($message['mail_recipients']));
$this->app->Tpl->Set("NACHRICHT_CC_RECIPIENTS",htmlentities($message['mail_cc_recipients']));
$this->app->Tpl->Set("NACHRICHT_BETREFF",htmlentities($message['betreff']));
$this->app->Tpl->Set("NACHRICHT_FLOAT","left");
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeit']);
}
$this->app->Tpl->Set("NACHRICHT_TEXT",$message['text']);
$this->app->Tpl->Set('NACHRICHT_ANHANG',"");
$this->add_attachments_html($id,$message['id'],'NACHRICHT_ANHANG',false);
$this->app->Tpl->Parse('MESSAGES', "ticket_nachricht.tpl");
}
}
/**
* @throws NumberGeneratorException
*
* @return string
*/
private function generateRandomTicketNumber(): string
{
$random = rand(300,700);
$loopCounter = 0;
while(true) {
$candidate = sprintf('%s%04d', date('Ymd'), $random++);
if (!$this->app->DB->Select('SELECT id FROM ticket WHERE schluessel = '.$candidate)) {
return($candidate);
}
if ($loopCounter > 99) {
throw new NumberGeneratorException('ticket number generation failed');
}
$loopCounter++;
}
}
function ticket_save_to_db($id, $input) {
// Write to database
// Add checks here
if (empty($id)) {
// New item
$id = 'NULL';
}
if ($input['betreff'] == '') {
$input['betreff'] = "...";
}
$input['projekt'] = $this->app->erp->ReplaceProjekt(true,$input['projekt'],true); // Parameters: Target db?, value, from form?
$input['adresse'] = $this->app->erp->ReplaceAdresse(true,$input['adresse'],true); // Parameters: Target db?, value, from form?
$input['warteschlange'] = explode(" ",$input['warteschlange'])[0]; // Just the label
$input['zeit'] = date('Y-m-d H:i:s', time());
$columns = "id, ";
$values = "$id, ";
$update = "";
$fix = "";
foreach ($input as $key => $value) {
if ($this->app->DB->ColumnExists('ticket',$key)) {
$columns = $columns.$fix.$key;
$values = $values.$fix."'".$value."'";
$update = $update.$fix.$key." = '$value'";
$fix = ", ";
}
}
$sql = "INSERT INTO ticket (".$columns.") VALUES (".$values.") ON DUPLICATE KEY UPDATE ".$update;
$this->app->DB->Update($sql);
$id = $this->app->DB->GetInsertID();
return($id);
}
function save_draft($id, $input) {
$columns = "id, ";
$values = "$id, ";
$update = "";
$fix = "";
// Translate form to table
$input['betreff'] = $input['email_betreff'];
$input['mail'] = $input['email_an'];
$input['mail_cc'] = $input['email_cc'];
$input['text'] = $input['email_text'];
foreach ($input as $key => $value) {
if ($this->app->DB->ColumnExists('ticket_nachricht',$key)) {
$columns = $columns.$fix.$key;
$values = $values.$fix."'".$value."'";
$update = $update.$fix.$key." = '$value'";
$fix = ", ";
}
}
$sql = "INSERT INTO ticket_nachricht (".$columns.") VALUES (".$values.") ON DUPLICATE KEY UPDATE ".$update;
$this->app->DB->Update($sql);
}
function ticket_create() {
$submit = $this->app->Secure->GetPOST('submit');
$input = $this->GetInput();
$projekt_id = $this->app->User->DefaultProjekt();
$projekt = $this->app->DB->Select("SELECT abkuerzung FROM projekt WHERE id = ".$projekt_id);
if ($submit != '') {
$input['schluessel'] = $this->generateRandomTicketNumber();
$input['kunde'] = $this->app->User->GetName();
$id = $this->ticket_save_to_db($id, $input);
header("Location: index.php?module=ticket&action=edit&id=$id");
exit();
}
$this->app->Tpl->Set('PROJEKT', $projekt);
$this->app->Tpl->Set('STATUSICON', $this->ticket_status_icon('neu')." ");
$this->app->YUI->AutoComplete("adresse","adresse");
$this->app->YUI->AutoComplete("projekt","projektname",1);
$this->app->YUI->AutoComplete("status","ticketstatus",1);
$this->app->Tpl->Set('STATUS', $this->app->erp->GetStatusTicketSelect('neu'));
$this->app->YUI->AutoComplete("warteschlange","warteschlangename");
$this->app->Tpl->Parse('PAGE', "ticket_create.tpl");
}
function ticket_edit() {
$id = $this->app->Secure->GetGET('id');
if (empty($id)) {
return;
}
$this->app->Tpl->Set('ID', $id);
$this->app->erp->MenuEintrag("index.php?module=ticket&action=edit&id=$id", "Details");
$this->app->erp->MenuEintrag("index.php?module=ticket&action=list", "Zurück zur Übersicht");
$id = $this->app->Secure->GetGET('id');
$cmd = $this->app->Secure->GetGET('cmd');
$input = $this->GetInput();
$submit = $this->app->Secure->GetPOST('submit');
$msg = $this->app->erp->base64_url_decode($this->app->Secure->GetGET('msg'));
if ($input['neue_notiz'] != '') {
$input['notiz'] = $this->app->User->GetName()." ".date("d.m.Y H:i").": ".$input['neue_notiz']."\r\n".$input['notiz'];
}
// Always save
if ($submit != '')
{
$this->ticket_save_to_db($id, $input);
$msg = "<div class=\"success\">Die Einstellungen wurden erfolgreich übernommen.</div>";
}
// Load values again from database
$result = $this->app->DB->SelectArr("SELECT t.id, t.schluessel, t.zeit, p.abkuerzung as projekt, t.bearbeiter, t.quelle, t.status, t.prio, t.adresse, t.kunde, CONCAT(w.label,' ',w.warteschlange) as warteschlange, t.mailadresse, t.betreff, t.zugewiesen, t.inbearbeitung, t.inbearbeitung_user, t.firma, t.notiz, t.bitteantworten, t.service, t.kommentar, t.privat, t.dsgvo, t.tags, t.nachrichten_anz, t.id FROM ticket t LEFT JOIN adresse a ON t.adresse = a.id LEFT JOIN projekt p on t.projekt = p.id LEFT JOIN warteschlangen w on t.warteschlange = w.label WHERE t.id=$id");
foreach ($result[0] as $key => $value) {
$this->app->Tpl->Set(strtoupper($key), $value);
}
$this->app->Tpl->Set('PRIO', $result[0]['prio']==1?"checked":"");
$this->app->Tpl->Set('STATUSICON', $this->ticket_status_icon($result[0]['status'])." ");
$this->app->YUI->AutoComplete("adresse","adresse");
$this->app->Tpl->Set('ADRESSE', $this->app->erp->ReplaceAdresse(false,$result[0]['adresse'],false)); // Convert ID to form display
$this->app->YUI->AutoComplete("projekt","projektname",1);
$this->app->YUI->AutoComplete("status","ticketstatus",1);
$this->app->YUI->TagEditor('tags', array('width'=>370));
$this->app->Tpl->Set('STATUS', $this->app->erp->GetStatusTicketSelect($result[0]['status']));
$input['projekt'] = $this->app->erp->ReplaceProjekt(false,$input['projekt'],false); // Parameters: Target db?, value, from form?
$this->app->YUI->AutoComplete("warteschlange","warteschlangename");
// END Header
// Check for draft
$drafted_messages = $this->get_messages_of_ticket($id, "zeitausgang IS NULL AND versendet = '1'",NULL);
if (!empty($drafted_messages)) {
// Draft from form?
if ($submit != '') {
$this->save_draft($drafted_messages[0]['id'],$input);
// Reload
$drafted_messages = $this->get_messages_of_ticket($id, "zeitausgang IS NULL AND versendet = '1'",NULL);
}
// Load the draft for editing
$this->app->Tpl->Set('EMAIL_AN', htmlentities($drafted_messages[0]['mail']));
$this->app->Tpl->Set('EMAIL_CC', htmlentities($drafted_messages[0]['mail_cc']));
$this->app->Tpl->Set('EMAIL_BCC', htmlentities($drafted_messages[0]['mail_bcc']));
$this->app->Tpl->Set('EMAIL_BETREFF', htmlentities($drafted_messages[0]['betreff']));
$this->app->Tpl->Set('EMAIL_TEXT',$drafted_messages[0]['text']);
// Show new message dialog
$this->app->Tpl->Set('EMAIL_SENDER', $this->app->erp->GetSelectEmailMitName($dokument['von']));
$this->app->YUI->AutoComplete("email_an","emailname");
$this->app->YUI->AutoComplete("email_cc","emailname");
$this->app->YUI->AutoComplete("email_bcc","emailname");
$this->app->YUI->CkEditor("email_text","internal", null, 'JQUERY');
// Delete attachment from draft
if ($cmd=='deleteattachment') {
$fileid = $this->app->Secure->GetGET('fileid');
// Check if this file is only attached to this draft and nowhere else
$check = $this->app->erp->GetDateiStichwoerter($fileid);
$save_to_delete = true;
foreach ($check as $stichwort) {
if ($stichwort['subjekt'] != 'anhang' || $stichwort['objekt'] != 'Ticket' || $stichwort['parameter'] != $drafted_messages[0]['id']) {
$save_to_delete = false;
break;
}
}
if ($save_to_delete) {
$this->app->erp->DeleteDatei($fileid);
} else {
$msg .= "<div class=\"success\">Fehler beim Löschen der Datei: In Verwendung.</div>";
}
}
// Upload of attachments
if(isset($_FILES['upload']) && is_array($_FILES['upload']))
{
foreach($_FILES['upload']['tmp_name'] as $key => $file)
{
if($file != "")
{
$fileid = $this->app->erp->CreateDatei($_FILES['upload']['name'][$key], $_FILES['upload']['name'][$key], "", "", $_FILES['upload']['tmp_name'][$key], $this->app->User->GetName());
// stichwoerter hinzufuegen
$this->app->erp->AddDateiStichwort($fileid, "anhang", "Ticket", $drafted_messages[0]['id']);
}
}
}
$this->add_attachments_html($id,$drafted_messages[0]['id'],'ANHAENGE',true);
$this->app->Tpl->Parse('NEW_MESSAGE', "ticket_new_message.tpl");
}
// END Draft
// Get all messsages
$messages = $this->get_messages_of_ticket($id, 1, NULL);
$recv_messages = $this->get_messages_of_ticket($id,"n.versendet != 1",NULL);
switch ($submit) {
case 'neue_email':
if (empty($drafted_messages)) {
// Create new message and save it for editing
$this->app->Tpl->Set('EMAIL_AN', htmlentities($recv_messages[0]['mail']));
$senderName = $this->app->User->GetName()." (".$this->app->erp->GetFirmaAbsender().")";
$senderAddress = $this->app->erp->GetFirmaMail();
$to = $recv_messages[0]['mail'];
$cc = "";
if (!empty($recv_messages)) {
if (!str_starts_with(strtoupper($recv_messages[0]['betreff']),"RE:")) {
$betreff = "RE: ".$recv_messages[0]['betreff'];
}
else {
$betreff = $recv_messages[0]['betreff'];
}
$sql = "SELECT GROUP_CONCAT(DISTINCT `value` ORDER BY `value` SEPARATOR ', ') FROM ticket_header th WHERE th.ticket_nachricht = ".$recv_messages[0]['id']." AND `value` <> '".$senderAddress."' AND type='to'";
$to_additional = $this->app->DB->Select($sql);
if (!empty($to_additional)) {
$to .= ", ".$to_additional;
}
$sql = "SELECT GROUP_CONCAT(DISTINCT `value` ORDER BY `value` SEPARATOR ', ') FROM ticket_header th WHERE th.ticket_nachricht = ".$recv_messages[0]['id']." AND `value` <> '".$senderAddress."' AND type='cc'";
$cc = $this->app->DB->Select($sql);
}
else {
$betreff = $result[0]['betreff'];
}
$anschreiben = $this->app->DB->Select("SELECT anschreiben FROM adresse WHERE id='".$result[0]['adresse']."' LIMIT 1");
if($anschreiben=="")
{
$anschreiben = $this->app->erp->Beschriftung("dokument_anschreiben").",\n".$this->app->erp->Grussformel($projekt,$sprache);
}
$sql = "INSERT INTO `ticket_nachricht` (
`ticket`, `zeit`, `text`, `betreff`, `medium`, `versendet`,
`verfasser`, `mail`,`status`, `verfasser_replyto`, `mail_replyto`,`mail_cc`
) VALUES ('".$result[0]['schluessel']."',NOW(),'".$anschreiben."','".$betreff."','email','1','".$senderName."','".$to."','neu','".$senderName."','".$senderAddress."','".$cc."');";
$this->app->DB->Insert($sql);
// Show new message dialog
header("Location: index.php?module=ticket&action=edit&id=$id");
$this->app->ExitXentral();
}
break;
case 'entwurfloeschen':
if (!empty($drafted_messages)) {
$sql = "UPDATE ticket_nachricht SET ticket = '' WHERE id=".$drafted_messages[0]['id'];
$this->app->DB->Update($sql);
$msg = $this->app->erp->base64_url_encode("<div class=\"success\">Der Entwurf wurde gelöscht.</div>");
header("Location: index.php?module=ticket&action=edit&msg=$msg&id=$id");
$this->app->ExitXentral();
}
break;
case 'zitat':
if (!empty($drafted_messages) && !empty($recv_messages)) {
$sql = "UPDATE ticket_nachricht SET text='".$drafted_messages[0]['text']."--------------------<br />".$recv_messages[0]['verfasser']." <".$recv_messages[0]['mail']."> (".$recv_messages[0]['zeit']."): <br />".$recv_messages[0]['text']."' WHERE id=".$drafted_messages[0]['id'];
$this->app->DB->Update($sql);
header("Location: index.php?module=ticket&action=edit&id=$id");
$this->app->ExitXentral();
}
break;
case 'absenden':
if (empty($drafted_messages)) {
break;
}
$msg = "";
// Enforce Ticket #
if (!preg_match("/Ticket #[0-9]{12}/i", $drafted_messages[0]['betreff'])) {
$drafted_messages[0]['betreff'].= " Ticket #".$result[0]['schluessel'];
}
// Attachments
$files = $this->app->erp->GetDateiSubjektObjektDateiname('Anhang','Ticket',$drafted_messages[0]['id'],"");
$pattern = '/[a-z0-9_\-\+\.]+@[a-z0-9\-]+\.([a-z]{2,4})(?:\.[a-z]{2})?/i';
preg_match_all($pattern, $drafted_messages[0]['mail'], $matches);
$to = $matches[0];
if ($drafted_messages[0]['mail_cc'] != '') {
$pattern = '/[a-z0-9_\-\+\.]+@[a-z0-9\-]+\.([a-z]{2,4})(?:\.[a-z]{2})?/i';
preg_match_all($pattern, $drafted_messages[0]['mail_cc'], $matches);
$cc = $matches[0];
} else {
$cc = null;
}
if (
$this->app->erp->MailSend(
$drafted_messages[0]['mail_replyto'],
$drafted_messages[0]['verfasser_replyto'],
$to,
$to,
$drafted_messages[0]['betreff'],
$drafted_messages[0]['text'],
$files,
0,false,
$cc,
'',
true
) != 0
) {
// Update message in ticket_nachricht
$sql = "UPDATE `ticket_nachricht` SET `zeitausgang` = NOW(), `betreff` = '".$drafted_messages[0]['betreff']."' WHERE id = ".$drafted_messages[0]['id'];
$this->app->DB->Insert($sql);
$msg .= '<div class="info">Die E-Mail wurde erfolgreich versendet an '.$input['email_an'].'.';
if ($drafted_messages[0]['mail_cc'] != '') {
$msg .= ' (CC: '.$drafted_messages[0]['mail_cc'].')</div>';
}
else {
$msg .= '</div>';
}
header("Location: index.php?module=ticket&action=edit&id=".$id."&msg=".$this->app->erp->base64_url_encode($msg));
}
else {
$msg = '<div class="error">Fehler beim Versenden der E-Mail: '.$this->app->erp->mail_error.'</div>';
}
// Get messsages again
$messages = $this->get_messages_of_ticket($id,1,NULL);
break;
}
$this->add_messages_tpl($messages, false);
$this->app->Tpl->Set('MESSAGE', $msg);
$this->app->Tpl->Parse('PAGE', "ticket_edit.tpl");
}
/**
* Get all paramters from html form and save into $input
*/
public function GetInput(): array {
$input = array();
//$input['EMAIL'] = $this->app->Secure->GetPOST('email');
$input['projekt'] = $this->app->Secure->GetPOST('projekt');
$input['status'] = $this->app->Secure->GetPOST('status');
$input['adresse'] = $this->app->Secure->GetPOST('adresse');
$input['warteschlange'] = $this->app->Secure->GetPOST('warteschlange');
$input['prio'] = !empty($this->app->Secure->GetPOST('prio'))?"1":"0";
$input['neue_notiz'] = $this->app->Secure->GetPOST('neue_notiz');
$input['notiz'] = $this->app->Secure->GetPOST('notiz');
$input['tags'] = $this->app->Secure->GetPOST('tags');
$input['betreff'] = $this->app->Secure->GetPOST('betreff');
$input['email_sender'] = $this->app->Secure->GetPOST('email_sender');
$input['email_an'] = $this->app->Secure->GetPOST('email_an');
$input['email_cc'] = $this->app->Secure->GetPOST('email_cc');
$input['email_bcc'] = $this->app->Secure->GetPOST('email_bcc');
$input['email_betreff'] = $this->app->Secure->GetPOST('email_betreff');
$input['email_text'] = $this->app->Secure->GetPOST('email_text');
return $input;
}
public function ticket_minidetail($parsetarget='',$menu=true) {
$id = $this->app->Secure->GetGET('id');
// Get last 3 messages
$messages = $this->get_messages_of_ticket($id, "1", 3);
if(!empty($messages)) {
$this->add_messages_tpl($messages, true); // With drafts
$render = true;
} else {
}
if($parsetarget=='')
{
if ($render) {
$this->app->Tpl->Output('ticket_minidetail.tpl');
}
$this->app->ExitXentral();
}
if ($render) {
$this->app->Tpl->Parse($parsetarget,'ticket_minidetail.tpl');
}
}
}