mirror of
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492 lines
20 KiB
PHP
492 lines
20 KiB
PHP
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<?php
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declare(strict_types=1);
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namespace Xentral\Modules\Ticket\Task;
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use Config as LegacyConfig;
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use DB as LegacyDataBase;
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use erpAPI;
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use Throwable;
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use Ticket as TicketModule;
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use Xentral\Components\Logger\LoggerAwareTrait;
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use Xentral\Components\MailClient\Client\MailClientInterface;
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use Xentral\Components\MailClient\Data\MailMessageInterface;
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use Xentral\Modules\SystemMailer\Data\EmailBackupAccount;
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use Xentral\Modules\Ticket\Importer\TicketFormatter;
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/**
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* Utility functions for tickets_google cronjob for improved testability
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*/
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class TicketImportHelper
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{
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use LoggerAwareTrait;
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/** @var LegacyDataBase $db */
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private $db;
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/** @var erpAPI $erpApi */
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private $erpApi;
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/** @var LegacyConfig $config */
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private $config;
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/** @var TicketModule $ticketModule */
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private $ticketModule;
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/** @var TicketFormatter $formatter */
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private $formatter;
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/** @var MailClientInterface $mailClient */
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private $mailClient;
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/** @var EmailBackupAccount $mailAccount */
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private $mailAccount;
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/** @var int $projectId */
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private $projectId;
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/**
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* @param LegacyDataBase $db
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* @param erpAPI $erpApi
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* @param TicketModule $ticketModule
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* @param LegacyConfig $config
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* @param TicketFormatter $formatter
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* @param MailClientInterface $mailClient
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* @param EmailBackupAccount $mailAccount
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* @param int $projectId
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*/
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public function __construct(
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LegacyDataBase $db,
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erpAPI $erpApi,
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TicketModule $ticketModule,
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LegacyConfig $config,
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TicketFormatter $formatter,
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MailClientInterface $mailClient,
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EmailBackupAccount $mailAccount,
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int $projectId
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) {
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$this->db = $db;
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$this->erpApi = $erpApi;
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$this->ticketModule = $ticketModule;
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$this->formatter = $formatter;
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$this->mailClient = $mailClient;
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$this->mailAccount = $mailAccount;
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$this->projectId = $projectId;
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$this->config = $config;
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}
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/**
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* @param array $inboxMessageIds
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*
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* @return int amount of imported tickets
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*/
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public function importMessages(array $inboxMessageIds): int
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{
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$insertedMailsCount = 0;
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foreach ($inboxMessageIds as $messageNumber) {
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try {
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$message = $this->mailClient->fetchMessage((int)$messageNumber);
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} catch (Throwable $e) {
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$this->logger->error('Failed to fetch email from server', ['exception' => $e]);
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continue;
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}
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try {
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$this->importMessage($message);
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$insertedMailsCount++;
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if ($this->mailAccount->isDeleteAfterImportEnabled()) {
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$this->mailClient->deleteMessage((int)$messageNumber);
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} else {
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$this->mailClient->setFlags((int)$messageNumber, ['\\Seen']);
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}
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} catch (Throwable $e) {
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$this->logger->error('Error during email import', ['exception' => $e]);
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continue;
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}
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}
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$this->logger->debug(
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'{imported_count} of {total} emails imported successfully',
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['imported_count' => $insertedMailsCount, 'total' => count($inboxMessageIds)]
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);
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return $insertedMailsCount;
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}
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/**
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* @param MailMessageInterface $message
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*
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* @return void
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*/
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public function importMessage(MailMessageInterface $message): void
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{
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$DEBUG = 0;
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// extract email data
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$subject = $this->formatter->encodeToUtf8($message->getSubject());
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$from = $this->formatter->encodeToUtf8($message->getSender()->getEmail());
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$ccs = $message->getCcRecipients();
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$cc_recv = [];
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foreach ($ccs as $cc) {
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$cc_recv[] = [
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'email' => $this->formatter->encodeToUtf8($cc->getEmail()),
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'name' => $this->formatter->encodeToUtf8($cc->getName()),
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];
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}
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$plainTextBody = $message->getPlainTextBody();
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if ($plainTextBody === null) {
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$plainTextBody = '';
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}
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$htmlBody = $message->getHtmlBody();
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if ($htmlBody === null) {
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$htmlBody = '';
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}
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$action = $this->formatter->encodeToUtf8($plainTextBody);
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$action_html = $this->formatter->encodeToUtf8($htmlBody);
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if (strlen($action_html) < strlen($action)) {
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$action_html = nl2br($action);
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}
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$name_sender = $this->formatter->encodeToUtf8($message->getSender()->getName());
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$mail_replyto = $this->formatter->encodeToUtf8($message->getReplyToAddress());
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$verfasser_replyto = $this->formatter->encodeToUtf8($message->getSender()->getName());
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//check if email exists in database
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$date = $message->getDate();
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$timestamp = $date->getTimestamp();
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$frommd5 = md5($from . $subject . $timestamp);
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$empfang = $date->format('Y-m-d H:i:s');
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$sql = "SELECT COUNT(id)
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FROM `emailbackup_mails`
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WHERE `checksum`='$frommd5'
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AND `empfang`='$empfang'
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AND `webmail`='" . $this->mailAccount->getId() . "'";
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if ($this->db->Select($sql) == 0) {
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$attachments = $message->getAttachments();
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$anhang = count($attachments) > 0 ? 1 : 0;
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$mailacc = $this->mailAccount->getEmailAddress();
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if (empty($mailacc) && count($message->getRecipients()) > 0) {
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$mailacc = array_values($message->getRecipients())[0]->getEmail();
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}
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$mailaccid = $this->mailAccount->getId();
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if (!$this->erpApi->isMailAdr($from)) {
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$from = $this->erpApi->filterMailAdr($from);
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}
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//fuege gegenenfalls ein
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$sql = "INSERT INTO `emailbackup_mails`
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(
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`webmail`,
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`subject`,
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`sender`,
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`action`,
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`action_html`,
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`empfang`,
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`anhang`,
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`checksum`
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) VALUES (
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'$mailaccid',
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'" . $this->db->real_escape_string($subject) . "',
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'" . $this->db->real_escape_string($from) . "',
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'" . $this->db->real_escape_string($action) . "',
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'" . $this->db->real_escape_string($action_html) . "',
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'$empfang','$anhang','$frommd5'
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)";
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$id = null;
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if ($DEBUG) {
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echo $sql;
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} else {
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$this->db->InsertWithoutLog($sql);
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$id = $this->db->GetInsertID();
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}
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if ($DEBUG) {
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echo "ticket suchen oder anlegen\n";
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}
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$_schluessel = null;
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$schluessel = null;
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$ticketexits = null;
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if (preg_match("/Ticket #[0-9]{12}/i", $subject, $matches)) {
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$schluessel = str_replace('Ticket #', '', $matches[0]);
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$ticketexits = $this->db->Select(
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"SELECT schluessel
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FROM ticket
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WHERE schluessel LIKE '" . $schluessel . "'
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AND schluessel!='' LIMIT 1"
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);
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}
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$ticketnachricht = null;
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if ($ticketexits) {
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if ($DEBUG) {
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echo "ticket nummer in betreff gefunden\n";
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}
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$schluessel = str_replace('Ticket #', '', $matches[0]);
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if ($action_html != '') {
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$sql = "INSERT INTO `ticket_nachricht`
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(
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`id`,
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`ticket`,
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`zeit`,
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`text`,
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`betreff`,
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`medium`,
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`verfasser`,
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`mail`,
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`status`,
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`verfasser_replyto`,
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`mail_replyto`
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) VALUES (
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NULL,
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'$schluessel',
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FROM_UNIXTIME($timestamp),
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'" . $this->db->real_escape_string($action_html) . "',
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'" . $this->db->real_escape_string($subject) . "',
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'email',
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'" . $this->db->real_escape_string($name_sender) . "',
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'" . $this->db->real_escape_string($from) . "',
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'neu',
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'" . $this->db->real_escape_string($verfasser_replyto) . "',
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'" . $this->db->real_escape_string($mail_replyto) . "'
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);";
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} else {
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$sql = "INSERT INTO `ticket_nachricht`
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(
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`id`,
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`ticket`,
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`zeit`,
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`text`,
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`betreff`,
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`medium`,
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`verfasser`,
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`mail`,
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`status`,
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`verfasser_replyto`,
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`mail_replyto`
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) VALUES (
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NULL,
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'$schluessel',
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FROM_UNIXTIME($timestamp),
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'" . $this->db->real_escape_string($action) . "',
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'" . $this->db->real_escape_string($subject) . "',
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'email',
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'" . $this->db->real_escape_string($name_sender) . "',
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'" . $this->db->real_escape_string($from) . "',
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'neu',
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'" . $this->db->real_escape_string($verfasser_replyto) . "',
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'" . $this->db->real_escape_string($mail_replyto) . "'
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);";
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}
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if (!$DEBUG) {
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$this->db->InsertWithoutLog(
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"UPDATE ticket_nachricht
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SET status = 'abgeschlossen'
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WHERE ticket LIKE '$schluessel'"
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);
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$this->db->InsertWithoutLog($sql);
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$ticketnachricht = $this->db->GetInsertID();
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$this->db->InsertWithoutLog(
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"UPDATE ticket
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SET status='neu', zugewiesen = 0, inbearbeitung=0
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WHERE schluessel LIKE '$schluessel'"
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);
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$this->db->Update(
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"UPDATE `ticket` AS `t`
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INNER JOIN (
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SELECT COUNT(`id`) AS `co`, `ticket`
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FROM `ticket_nachricht`
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GROUP BY `ticket`
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) AS `tn` ON t.schluessel = tn.ticket
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SET t.nachrichten_anz = tn.co
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WHERE t.schluessel = '$schluessel'"
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);
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}
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} else {
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if (!$DEBUG) {
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if ($action_html != '') {
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$ticketnachricht = $this->ticketModule->CreateTicket(
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$this->projectId,
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$mailacc,
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$name_sender,
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$from,
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$subject,
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$action_html,
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$timestamp,
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"email",
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null,
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$verfasser_replyto,
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$mail_replyto
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); // ACHTUNG immer Projekt eprooshop
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} else {
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$ticketnachricht = $this->ticketModule->CreateTicket(
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$this->projectId,
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$mailacc,
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$name_sender,
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$from,
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$subject,
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$action,
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$timestamp,
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"email",
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null,
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$verfasser_replyto,
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$mail_replyto
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); // ACHTUNG immer Projekt eprooshop
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}
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$schluessel = $this->db->Select(
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"SELECT `ticket`
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FROM `ticket_nachricht`
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WHERE `id`='$ticketnachricht' LIMIT 1"
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);
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} else {
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echo "Lege neues Ticket an\n";
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}
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}
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if ($ticketnachricht > 0 && $id > 0) {
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$this->db->Update(
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"UPDATE `emailbackup_mails`
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SET ticketnachricht='$ticketnachricht'
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WHERE id='$id' LIMIT 1"
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);
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if (is_array($cc_recv)) {
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foreach ($cc_recv as $mail) {
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if ($mail['name'] != '') {
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$cc_value =
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$this->db->real_escape_string($mail['name'])
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. ' <'
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. $this->db->real_escape_string($mail['email'])
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. ">";
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} else {
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$cc_value = $this->db->real_escape_string($mail['email']);
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}
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if ($cc_value != '') {
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$sql = "INSERT INTO ticket_header
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(`id`,`ticket_nachricht`,`type`,`value`)
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VALUES
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('', '$ticketnachricht', 'cc', '" . $cc_value . "')";
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$this->db->InsertWithoutLog($sql);
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}
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}
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$cc_recv = [];
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}
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}
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// Prüfen ob Ordner vorhanden ansonsten anlegen
|
||
|
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$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
|
||
|
|
if (!is_dir($ordner) && $id > 0) {
|
||
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||
|
|
}
|
||
|
|
$raw_full_email = $message->getRawContent();
|
||
|
|
file_put_contents($ordner . '/mail.txt', $raw_full_email);
|
||
|
|
}
|
||
|
|
|
||
|
|
//speichere anhang als datei
|
||
|
|
if ($anhang == 1 && $id > 0) {
|
||
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname;
|
||
|
|
if (!is_dir($ordner)) {
|
||
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||
|
|
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
// Prüfen ob Ordner vorhanden ansonsten anlegen
|
||
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
|
||
|
|
if (!is_dir($ordner)) {
|
||
|
|
if ($DEBUG) {
|
||
|
|
echo "mkdir $ordner\n";
|
||
|
|
} else {
|
||
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||
|
|
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
foreach ($attachments as $attachment) {
|
||
|
|
if ($attachment->getFileName() !== '') {
|
||
|
|
if ($DEBUG) {
|
||
|
|
} else {
|
||
|
|
$handle = fopen($ordner . '/' . $attachment->getFileName(), 'wb');
|
||
|
|
if ($handle) {
|
||
|
|
fwrite($handle, $attachment->getContent());
|
||
|
|
fclose($handle);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
//Schreibe Anhänge in Datei-Tabelle
|
||
|
|
$datei = $ordner . '/' . $attachment->getFileName();
|
||
|
|
$dateiname = $attachment->getFileName();
|
||
|
|
if (stripos($dateiname, '=?utf-8') !== false) {
|
||
|
|
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
||
|
|
$dateiname = htmlspecialchars_decode($dateiname);
|
||
|
|
}
|
||
|
|
if (stripos($dateiname, '=?iso-8859') !== false) {
|
||
|
|
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
||
|
|
$dateiname = htmlspecialchars_decode($dateiname);
|
||
|
|
}
|
||
|
|
|
||
|
|
if ($DEBUG) {
|
||
|
|
echo "CreateDatei($dateiname,{$dateiname},\"\",\"\",\"datei\",\"Support Mail\",true,"
|
||
|
|
. $this->config->WFuserdata . "/dms/" . $this->config->WFdbname . ")\n";
|
||
|
|
} else {
|
||
|
|
$tmpid = $this->erpApi->CreateDatei(
|
||
|
|
$dateiname,
|
||
|
|
$dateiname,
|
||
|
|
'',
|
||
|
|
'',
|
||
|
|
$datei,
|
||
|
|
'Support Mail',
|
||
|
|
true,
|
||
|
|
$this->config->WFuserdata . '/dms/' . $this->config->WFdbname
|
||
|
|
);
|
||
|
|
}
|
||
|
|
|
||
|
|
if ($DEBUG) {
|
||
|
|
echo "AddDateiStichwort $tmpid,'Anhang','Ticket',$ticketnachricht,true)\n";
|
||
|
|
} else {
|
||
|
|
$this->erpApi->AddDateiStichwort(
|
||
|
|
$tmpid,
|
||
|
|
'Anhang',
|
||
|
|
'Ticket',
|
||
|
|
$ticketnachricht,
|
||
|
|
true
|
||
|
|
);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
$text = $this->mailAccount->getAutoresponseText();
|
||
|
|
$betreff = $this->mailAccount->getAutoresponseSubject();
|
||
|
|
$text = str_replace('{TICKET}', $schluessel, $text);
|
||
|
|
$text = str_replace('{BETREFF}', $subject, $text);
|
||
|
|
$betreff = str_replace('{TICKET}', $schluessel, $betreff);
|
||
|
|
$betreff = str_replace('{BETREFF}', $subject, $betreff);
|
||
|
|
|
||
|
|
if (
|
||
|
|
$this->mailAccount->isAutoresponseEnabled()
|
||
|
|
&& $this->mailAccount->getAutoresponseText() !== ''
|
||
|
|
&& (
|
||
|
|
$this->erpApi->AutoresponderBlacklist($from) !== 1
|
||
|
|
|| $this->mailAccount->isAutoresponseLimitEnabled() === false
|
||
|
|
)
|
||
|
|
) {
|
||
|
|
if (!$this->erpApi->isHTML($text)) {
|
||
|
|
$text = str_replace("\r\n", '<br>', $text);
|
||
|
|
}
|
||
|
|
$this->erpApi->MailSend(
|
||
|
|
$this->mailAccount->getSenderEmailAddress(),
|
||
|
|
'',
|
||
|
|
$from,
|
||
|
|
$name_sender,
|
||
|
|
$betreff,
|
||
|
|
$text
|
||
|
|
);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|