mirror of
https://github.com/OpenXE-org/OpenXE.git
synced 2024-12-26 06:30:29 +01:00
492 lines
20 KiB
PHP
492 lines
20 KiB
PHP
|
<?php
|
||
|
|
|
||
|
|
declare(strict_types=1);
|
||
|
|
|
||
|
|
namespace Xentral\Modules\Ticket\Task;
|
||
|
|
|
||
|
|
use Config as LegacyConfig;
|
||
|
|
use DB as LegacyDataBase;
|
||
|
|
use erpAPI;
|
||
|
|
use Throwable;
|
||
|
|
use Ticket as TicketModule;
|
||
|
|
use Xentral\Components\Logger\LoggerAwareTrait;
|
||
|
|
use Xentral\Components\MailClient\Client\MailClientInterface;
|
||
|
|
use Xentral\Components\MailClient\Data\MailMessageInterface;
|
||
|
|
use Xentral\Modules\SystemMailer\Data\EmailBackupAccount;
|
||
|
|
use Xentral\Modules\Ticket\Importer\TicketFormatter;
|
||
|
|
|
||
|
|
/**
|
||
|
|
* Utility functions for tickets_google cronjob for improved testability
|
||
|
|
*/
|
||
|
|
class TicketImportHelper
|
||
|
|
{
|
||
|
|
use LoggerAwareTrait;
|
||
|
|
|
||
|
|
/** @var LegacyDataBase $db */
|
||
|
|
private $db;
|
||
|
|
|
||
|
|
/** @var erpAPI $erpApi */
|
||
|
|
private $erpApi;
|
||
|
|
|
||
|
|
/** @var LegacyConfig $config */
|
||
|
|
private $config;
|
||
|
|
|
||
|
|
/** @var TicketModule $ticketModule */
|
||
|
|
private $ticketModule;
|
||
|
|
|
||
|
|
/** @var TicketFormatter $formatter */
|
||
|
|
private $formatter;
|
||
|
|
|
||
|
|
/** @var MailClientInterface $mailClient */
|
||
|
|
private $mailClient;
|
||
|
|
|
||
|
|
/** @var EmailBackupAccount $mailAccount */
|
||
|
|
private $mailAccount;
|
||
|
|
|
||
|
|
/** @var int $projectId */
|
||
|
|
private $projectId;
|
||
|
|
|
||
|
|
/**
|
||
|
|
* @param LegacyDataBase $db
|
||
|
|
* @param erpAPI $erpApi
|
||
|
|
* @param TicketModule $ticketModule
|
||
|
|
* @param LegacyConfig $config
|
||
|
|
* @param TicketFormatter $formatter
|
||
|
|
* @param MailClientInterface $mailClient
|
||
|
|
* @param EmailBackupAccount $mailAccount
|
||
|
|
* @param int $projectId
|
||
|
|
*/
|
||
|
|
public function __construct(
|
||
|
|
LegacyDataBase $db,
|
||
|
|
erpAPI $erpApi,
|
||
|
|
TicketModule $ticketModule,
|
||
|
|
LegacyConfig $config,
|
||
|
|
TicketFormatter $formatter,
|
||
|
|
MailClientInterface $mailClient,
|
||
|
|
EmailBackupAccount $mailAccount,
|
||
|
|
int $projectId
|
||
|
|
) {
|
||
|
|
$this->db = $db;
|
||
|
|
$this->erpApi = $erpApi;
|
||
|
|
$this->ticketModule = $ticketModule;
|
||
|
|
$this->formatter = $formatter;
|
||
|
|
$this->mailClient = $mailClient;
|
||
|
|
$this->mailAccount = $mailAccount;
|
||
|
|
$this->projectId = $projectId;
|
||
|
|
$this->config = $config;
|
||
|
|
}
|
||
|
|
|
||
|
|
/**
|
||
|
|
* @param array $inboxMessageIds
|
||
|
|
*
|
||
|
|
* @return int amount of imported tickets
|
||
|
|
*/
|
||
|
|
public function importMessages(array $inboxMessageIds): int
|
||
|
|
{
|
||
|
|
$insertedMailsCount = 0;
|
||
|
|
foreach ($inboxMessageIds as $messageNumber) {
|
||
|
|
try {
|
||
|
|
$message = $this->mailClient->fetchMessage((int)$messageNumber);
|
||
|
|
} catch (Throwable $e) {
|
||
|
|
$this->logger->error('Failed to fetch email from server', ['exception' => $e]);
|
||
|
|
continue;
|
||
|
|
}
|
||
|
|
try {
|
||
|
|
$this->importMessage($message);
|
||
|
|
$insertedMailsCount++;
|
||
|
|
if ($this->mailAccount->isDeleteAfterImportEnabled()) {
|
||
|
|
$this->mailClient->deleteMessage((int)$messageNumber);
|
||
|
|
} else {
|
||
|
|
$this->mailClient->setFlags((int)$messageNumber, ['\\Seen']);
|
||
|
|
}
|
||
|
|
} catch (Throwable $e) {
|
||
|
|
$this->logger->error('Error during email import', ['exception' => $e]);
|
||
|
|
continue;
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
$this->logger->debug(
|
||
|
|
'{imported_count} of {total} emails imported successfully',
|
||
|
|
['imported_count' => $insertedMailsCount, 'total' => count($inboxMessageIds)]
|
||
|
|
);
|
||
|
|
|
||
|
|
return $insertedMailsCount;
|
||
|
|
}
|
||
|
|
|
||
|
|
/**
|
||
|
|
* @param MailMessageInterface $message
|
||
|
|
*
|
||
|
|
* @return void
|
||
|
|
*/
|
||
|
|
public function importMessage(MailMessageInterface $message): void
|
||
|
|
{
|
||
|
|
$DEBUG = 0;
|
||
|
|
|
||
|
|
// extract email data
|
||
|
|
$subject = $this->formatter->encodeToUtf8($message->getSubject());
|
||
|
|
$from = $this->formatter->encodeToUtf8($message->getSender()->getEmail());
|
||
|
|
$ccs = $message->getCcRecipients();
|
||
|
|
$cc_recv = [];
|
||
|
|
foreach ($ccs as $cc) {
|
||
|
|
$cc_recv[] = [
|
||
|
|
'email' => $this->formatter->encodeToUtf8($cc->getEmail()),
|
||
|
|
'name' => $this->formatter->encodeToUtf8($cc->getName()),
|
||
|
|
];
|
||
|
|
}
|
||
|
|
$plainTextBody = $message->getPlainTextBody();
|
||
|
|
if ($plainTextBody === null) {
|
||
|
|
$plainTextBody = '';
|
||
|
|
}
|
||
|
|
$htmlBody = $message->getHtmlBody();
|
||
|
|
if ($htmlBody === null) {
|
||
|
|
$htmlBody = '';
|
||
|
|
}
|
||
|
|
$action = $this->formatter->encodeToUtf8($plainTextBody);
|
||
|
|
$action_html = $this->formatter->encodeToUtf8($htmlBody);
|
||
|
|
if (strlen($action_html) < strlen($action)) {
|
||
|
|
$action_html = nl2br($action);
|
||
|
|
}
|
||
|
|
$name_sender = $this->formatter->encodeToUtf8($message->getSender()->getName());
|
||
|
|
$mail_replyto = $this->formatter->encodeToUtf8($message->getReplyToAddress());
|
||
|
|
$verfasser_replyto = $this->formatter->encodeToUtf8($message->getSender()->getName());
|
||
|
|
|
||
|
|
//check if email exists in database
|
||
|
|
$date = $message->getDate();
|
||
|
|
$timestamp = $date->getTimestamp();
|
||
|
|
$frommd5 = md5($from . $subject . $timestamp);
|
||
|
|
$empfang = $date->format('Y-m-d H:i:s');
|
||
|
|
$sql = "SELECT COUNT(id)
|
||
|
|
FROM `emailbackup_mails`
|
||
|
|
WHERE `checksum`='$frommd5'
|
||
|
|
AND `empfang`='$empfang'
|
||
|
|
AND `webmail`='" . $this->mailAccount->getId() . "'";
|
||
|
|
|
||
|
|
if ($this->db->Select($sql) == 0) {
|
||
|
|
$attachments = $message->getAttachments();
|
||
|
|
$anhang = count($attachments) > 0 ? 1 : 0;
|
||
|
|
$mailacc = $this->mailAccount->getEmailAddress();
|
||
|
|
if (empty($mailacc) && count($message->getRecipients()) > 0) {
|
||
|
|
$mailacc = array_values($message->getRecipients())[0]->getEmail();
|
||
|
|
}
|
||
|
|
$mailaccid = $this->mailAccount->getId();
|
||
|
|
|
||
|
|
if (!$this->erpApi->isMailAdr($from)) {
|
||
|
|
$from = $this->erpApi->filterMailAdr($from);
|
||
|
|
}
|
||
|
|
|
||
|
|
//fuege gegenenfalls ein
|
||
|
|
$sql = "INSERT INTO `emailbackup_mails`
|
||
|
|
(
|
||
|
|
`webmail`,
|
||
|
|
`subject`,
|
||
|
|
`sender`,
|
||
|
|
`action`,
|
||
|
|
`action_html`,
|
||
|
|
`empfang`,
|
||
|
|
`anhang`,
|
||
|
|
`checksum`
|
||
|
|
) VALUES (
|
||
|
|
'$mailaccid',
|
||
|
|
'" . $this->db->real_escape_string($subject) . "',
|
||
|
|
'" . $this->db->real_escape_string($from) . "',
|
||
|
|
'" . $this->db->real_escape_string($action) . "',
|
||
|
|
'" . $this->db->real_escape_string($action_html) . "',
|
||
|
|
'$empfang','$anhang','$frommd5'
|
||
|
|
)";
|
||
|
|
|
||
|
|
$id = null;
|
||
|
|
if ($DEBUG) {
|
||
|
|
echo $sql;
|
||
|
|
} else {
|
||
|
|
$this->db->InsertWithoutLog($sql);
|
||
|
|
$id = $this->db->GetInsertID();
|
||
|
|
}
|
||
|
|
|
||
|
|
if ($DEBUG) {
|
||
|
|
echo "ticket suchen oder anlegen\n";
|
||
|
|
}
|
||
|
|
|
||
|
|
$_schluessel = null;
|
||
|
|
$schluessel = null;
|
||
|
|
$ticketexits = null;
|
||
|
|
if (preg_match("/Ticket #[0-9]{12}/i", $subject, $matches)) {
|
||
|
|
$schluessel = str_replace('Ticket #', '', $matches[0]);
|
||
|
|
$ticketexits = $this->db->Select(
|
||
|
|
"SELECT schluessel
|
||
|
|
FROM ticket
|
||
|
|
WHERE schluessel LIKE '" . $schluessel . "'
|
||
|
|
AND schluessel!='' LIMIT 1"
|
||
|
|
);
|
||
|
|
}
|
||
|
|
$ticketnachricht = null;
|
||
|
|
if ($ticketexits) {
|
||
|
|
if ($DEBUG) {
|
||
|
|
echo "ticket nummer in betreff gefunden\n";
|
||
|
|
}
|
||
|
|
|
||
|
|
$schluessel = str_replace('Ticket #', '', $matches[0]);
|
||
|
|
|
||
|
|
if ($action_html != '') {
|
||
|
|
$sql = "INSERT INTO `ticket_nachricht`
|
||
|
|
(
|
||
|
|
`id`,
|
||
|
|
`ticket`,
|
||
|
|
`zeit`,
|
||
|
|
`text`,
|
||
|
|
`betreff`,
|
||
|
|
`medium`,
|
||
|
|
`verfasser`,
|
||
|
|
`mail`,
|
||
|
|
`status`,
|
||
|
|
`verfasser_replyto`,
|
||
|
|
`mail_replyto`
|
||
|
|
) VALUES (
|
||
|
|
NULL,
|
||
|
|
'$schluessel',
|
||
|
|
FROM_UNIXTIME($timestamp),
|
||
|
|
'" . $this->db->real_escape_string($action_html) . "',
|
||
|
|
'" . $this->db->real_escape_string($subject) . "',
|
||
|
|
'email',
|
||
|
|
'" . $this->db->real_escape_string($name_sender) . "',
|
||
|
|
'" . $this->db->real_escape_string($from) . "',
|
||
|
|
'neu',
|
||
|
|
'" . $this->db->real_escape_string($verfasser_replyto) . "',
|
||
|
|
'" . $this->db->real_escape_string($mail_replyto) . "'
|
||
|
|
);";
|
||
|
|
} else {
|
||
|
|
$sql = "INSERT INTO `ticket_nachricht`
|
||
|
|
(
|
||
|
|
`id`,
|
||
|
|
`ticket`,
|
||
|
|
`zeit`,
|
||
|
|
`text`,
|
||
|
|
`betreff`,
|
||
|
|
`medium`,
|
||
|
|
`verfasser`,
|
||
|
|
`mail`,
|
||
|
|
`status`,
|
||
|
|
`verfasser_replyto`,
|
||
|
|
`mail_replyto`
|
||
|
|
) VALUES (
|
||
|
|
NULL,
|
||
|
|
'$schluessel',
|
||
|
|
FROM_UNIXTIME($timestamp),
|
||
|
|
'" . $this->db->real_escape_string($action) . "',
|
||
|
|
'" . $this->db->real_escape_string($subject) . "',
|
||
|
|
'email',
|
||
|
|
'" . $this->db->real_escape_string($name_sender) . "',
|
||
|
|
'" . $this->db->real_escape_string($from) . "',
|
||
|
|
'neu',
|
||
|
|
'" . $this->db->real_escape_string($verfasser_replyto) . "',
|
||
|
|
'" . $this->db->real_escape_string($mail_replyto) . "'
|
||
|
|
);";
|
||
|
|
}
|
||
|
|
|
||
|
|
|
||
|
|
if (!$DEBUG) {
|
||
|
|
$this->db->InsertWithoutLog(
|
||
|
|
"UPDATE ticket_nachricht
|
||
|
|
SET status = 'abgeschlossen'
|
||
|
|
WHERE ticket LIKE '$schluessel'"
|
||
|
|
);
|
||
|
|
$this->db->InsertWithoutLog($sql);
|
||
|
|
$ticketnachricht = $this->db->GetInsertID();
|
||
|
|
$this->db->InsertWithoutLog(
|
||
|
|
"UPDATE ticket
|
||
|
|
SET status='neu', zugewiesen = 0, inbearbeitung=0
|
||
|
|
WHERE schluessel LIKE '$schluessel'"
|
||
|
|
);
|
||
|
|
$this->db->Update(
|
||
|
|
"UPDATE `ticket` AS `t`
|
||
|
|
INNER JOIN (
|
||
|
|
SELECT COUNT(`id`) AS `co`, `ticket`
|
||
|
|
FROM `ticket_nachricht`
|
||
|
|
GROUP BY `ticket`
|
||
|
|
) AS `tn` ON t.schluessel = tn.ticket
|
||
|
|
SET t.nachrichten_anz = tn.co
|
||
|
|
WHERE t.schluessel = '$schluessel'"
|
||
|
|
);
|
||
|
|
}
|
||
|
|
} else {
|
||
|
|
if (!$DEBUG) {
|
||
|
|
if ($action_html != '') {
|
||
|
|
$ticketnachricht = $this->ticketModule->CreateTicket(
|
||
|
|
$this->projectId,
|
||
|
|
$mailacc,
|
||
|
|
$name_sender,
|
||
|
|
$from,
|
||
|
|
$subject,
|
||
|
|
$action_html,
|
||
|
|
$timestamp,
|
||
|
|
"email",
|
||
|
|
null,
|
||
|
|
$verfasser_replyto,
|
||
|
|
$mail_replyto
|
||
|
|
); // ACHTUNG immer Projekt eprooshop
|
||
|
|
} else {
|
||
|
|
$ticketnachricht = $this->ticketModule->CreateTicket(
|
||
|
|
$this->projectId,
|
||
|
|
$mailacc,
|
||
|
|
$name_sender,
|
||
|
|
$from,
|
||
|
|
$subject,
|
||
|
|
$action,
|
||
|
|
$timestamp,
|
||
|
|
"email",
|
||
|
|
null,
|
||
|
|
$verfasser_replyto,
|
||
|
|
$mail_replyto
|
||
|
|
); // ACHTUNG immer Projekt eprooshop
|
||
|
|
}
|
||
|
|
$schluessel = $this->db->Select(
|
||
|
|
"SELECT `ticket`
|
||
|
|
FROM `ticket_nachricht`
|
||
|
|
WHERE `id`='$ticketnachricht' LIMIT 1"
|
||
|
|
);
|
||
|
|
} else {
|
||
|
|
echo "Lege neues Ticket an\n";
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
if ($ticketnachricht > 0 && $id > 0) {
|
||
|
|
$this->db->Update(
|
||
|
|
"UPDATE `emailbackup_mails`
|
||
|
|
SET ticketnachricht='$ticketnachricht'
|
||
|
|
WHERE id='$id' LIMIT 1"
|
||
|
|
);
|
||
|
|
if (is_array($cc_recv)) {
|
||
|
|
foreach ($cc_recv as $mail) {
|
||
|
|
if ($mail['name'] != '') {
|
||
|
|
$cc_value =
|
||
|
|
$this->db->real_escape_string($mail['name'])
|
||
|
|
. ' <'
|
||
|
|
. $this->db->real_escape_string($mail['email'])
|
||
|
|
. ">";
|
||
|
|
} else {
|
||
|
|
$cc_value = $this->db->real_escape_string($mail['email']);
|
||
|
|
}
|
||
|
|
if ($cc_value != '') {
|
||
|
|
$sql = "INSERT INTO ticket_header
|
||
|
|
(`id`,`ticket_nachricht`,`type`,`value`)
|
||
|
|
VALUES
|
||
|
|
('', '$ticketnachricht', 'cc', '" . $cc_value . "')";
|
||
|
|
$this->db->InsertWithoutLog($sql);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
$cc_recv = [];
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
// Prüfen ob Ordner vorhanden ansonsten anlegen
|
||
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
|
||
|
|
if (!is_dir($ordner) && $id > 0) {
|
||
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||
|
|
}
|
||
|
|
$raw_full_email = $message->getRawContent();
|
||
|
|
file_put_contents($ordner . '/mail.txt', $raw_full_email);
|
||
|
|
}
|
||
|
|
|
||
|
|
//speichere anhang als datei
|
||
|
|
if ($anhang == 1 && $id > 0) {
|
||
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname;
|
||
|
|
if (!is_dir($ordner)) {
|
||
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||
|
|
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
// Prüfen ob Ordner vorhanden ansonsten anlegen
|
||
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
|
||
|
|
if (!is_dir($ordner)) {
|
||
|
|
if ($DEBUG) {
|
||
|
|
echo "mkdir $ordner\n";
|
||
|
|
} else {
|
||
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||
|
|
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
foreach ($attachments as $attachment) {
|
||
|
|
if ($attachment->getFileName() !== '') {
|
||
|
|
if ($DEBUG) {
|
||
|
|
} else {
|
||
|
|
$handle = fopen($ordner . '/' . $attachment->getFileName(), 'wb');
|
||
|
|
if ($handle) {
|
||
|
|
fwrite($handle, $attachment->getContent());
|
||
|
|
fclose($handle);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
//Schreibe Anhänge in Datei-Tabelle
|
||
|
|
$datei = $ordner . '/' . $attachment->getFileName();
|
||
|
|
$dateiname = $attachment->getFileName();
|
||
|
|
if (stripos($dateiname, '=?utf-8') !== false) {
|
||
|
|
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
||
|
|
$dateiname = htmlspecialchars_decode($dateiname);
|
||
|
|
}
|
||
|
|
if (stripos($dateiname, '=?iso-8859') !== false) {
|
||
|
|
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
||
|
|
$dateiname = htmlspecialchars_decode($dateiname);
|
||
|
|
}
|
||
|
|
|
||
|
|
if ($DEBUG) {
|
||
|
|
echo "CreateDatei($dateiname,{$dateiname},\"\",\"\",\"datei\",\"Support Mail\",true,"
|
||
|
|
. $this->config->WFuserdata . "/dms/" . $this->config->WFdbname . ")\n";
|
||
|
|
} else {
|
||
|
|
$tmpid = $this->erpApi->CreateDatei(
|
||
|
|
$dateiname,
|
||
|
|
$dateiname,
|
||
|
|
'',
|
||
|
|
'',
|
||
|
|
$datei,
|
||
|
|
'Support Mail',
|
||
|
|
true,
|
||
|
|
$this->config->WFuserdata . '/dms/' . $this->config->WFdbname
|
||
|
|
);
|
||
|
|
}
|
||
|
|
|
||
|
|
if ($DEBUG) {
|
||
|
|
echo "AddDateiStichwort $tmpid,'Anhang','Ticket',$ticketnachricht,true)\n";
|
||
|
|
} else {
|
||
|
|
$this->erpApi->AddDateiStichwort(
|
||
|
|
$tmpid,
|
||
|
|
'Anhang',
|
||
|
|
'Ticket',
|
||
|
|
$ticketnachricht,
|
||
|
|
true
|
||
|
|
);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
$text = $this->mailAccount->getAutoresponseText();
|
||
|
|
$betreff = $this->mailAccount->getAutoresponseSubject();
|
||
|
|
$text = str_replace('{TICKET}', $schluessel, $text);
|
||
|
|
$text = str_replace('{BETREFF}', $subject, $text);
|
||
|
|
$betreff = str_replace('{TICKET}', $schluessel, $betreff);
|
||
|
|
$betreff = str_replace('{BETREFF}', $subject, $betreff);
|
||
|
|
|
||
|
|
if (
|
||
|
|
$this->mailAccount->isAutoresponseEnabled()
|
||
|
|
&& $this->mailAccount->getAutoresponseText() !== ''
|
||
|
|
&& (
|
||
|
|
$this->erpApi->AutoresponderBlacklist($from) !== 1
|
||
|
|
|| $this->mailAccount->isAutoresponseLimitEnabled() === false
|
||
|
|
)
|
||
|
|
) {
|
||
|
|
if (!$this->erpApi->isHTML($text)) {
|
||
|
|
$text = str_replace("\r\n", '<br>', $text);
|
||
|
|
}
|
||
|
|
$this->erpApi->MailSend(
|
||
|
|
$this->mailAccount->getSenderEmailAddress(),
|
||
|
|
'',
|
||
|
|
$from,
|
||
|
|
$name_sender,
|
||
|
|
$betreff,
|
||
|
|
$text
|
||
|
|
);
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|
||
|
|
}
|