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Ticket system minidetail

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This commit is contained in:
Xenomporio 2022-07-30 14:29:02 +02:00
parent ecf45792d6
commit 3c540cf48a
2 changed files with 83 additions and 44 deletions
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2
www/pages/content/ticket_minidetail.tpl Normal file
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@ -0,0 +1,2 @@
[INFO]
[MESSAGES]

125
www/pages/ticket.php
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@ -18,8 +18,7 @@ class Ticket {
$this->app->ActionHandler("list", "ticket_list");
$this->app->ActionHandler("create", "ticket_create"); // This automatically adds a "New" button
$this->app->ActionHandler("edit", "ticket_edit");
$this->app->ActionHandler("edit_raw", "ticket_edit_raw");
$this->app->ActionHandler("delete", "ticket_delete");
$this->app->ActionHandler("minidetail", "ticket_minidetail");
$this->app->DefaultActionHandler("list");
$this->app->ActionHandlerListen($app);
}
@ -66,7 +65,9 @@ class Ticket {
$priobetreff = "if(t.prio!=1,t.betreff,CONCAT('<b><font color=red>',t.betreff,'</font></b>'))";
$sql = "SELECT t.id,".$dropnbox.", t.schluessel, t.zeit, a.name, ".$priobetreff.", t.notiz, t.tags, w.warteschlange, (SELECT COUNT(n.id) FROM ticket_nachricht n WHERE n.ticket = t.schluessel) as nachrichten_anz, ".ticket_iconssql().", ".$timedifference.", p.abkuerzung, t.id
$anzahlnachrichten = "(SELECT COUNT(n.id) FROM ticket_nachricht n WHERE n.ticket = t.schluessel)";
$sql = "SELECT t.id,".$dropnbox.", t.schluessel, t.zeit, a.name, ".$priobetreff.", t.notiz, t.tags, w.warteschlange, ".$anzahlnachrichten." as nachrichten_anz, ".ticket_iconssql().", ".$timedifference.", p.abkuerzung, t.id
FROM ticket t
LEFT JOIN adresse a ON t.adresse = a.id
LEFT JOIN warteschlangen w ON t.warteschlange = w.label
@ -103,17 +104,17 @@ class Ticket {
$this->app->Tpl->Parse('PAGE', "ticket_list.tpl");
}
public function ticket_delete() {
$id = (int) $this->app->Secure->GetGET('id');
function get_messages_of_ticket($ticket_id, $where, $limit) {
if ($limit) {
$limitsql = " LIMIT ".((int) $limit);
} else {
$limitsql = "";
}
$sql = "SELECT n.id, n.betreff, n.verfasser, n.mail, n.mail_cc, n.zeit, n.zeitausgang, n.versendet, n.text, n.verfasser_replyto, mail_replyto FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket WHERE (".$where.") AND t.id = ".$ticket_id." ORDER BY n.zeit DESC ".$limitsql;
$this->app->DB->Delete("DELETE FROM `ticket` WHERE `id` = '{$id}'");
$this->app->Tpl->Set('MESSAGE', "<div class=\"error\">Der Eintrag wurde gel&ouml;scht.</div>");
$this->ticket_list();
}
function get_messages_of_ticket($ticket_id, $where) {
return $this->app->DB->SelectArr("SELECT n.id, n.betreff, n.verfasser, n.mail, n.mail_cc, n.zeit, n.zeitausgang, n.versendet, n.text, n.verfasser_replyto, mail_replyto FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket WHERE (".$where.") AND t.id = ".$ticket_id." ORDER BY n.zeit DESC");
return $this->app->DB->SelectArr($sql);
}
function add_attachments_html($ticket_id, $message_id,$templatepos,$showdelete) {
@ -147,6 +148,40 @@ class Ticket {
}
}
function add_messages_tpl($messages, $showdrafts) {
// Add Messages now
foreach ($messages as $message) {
if ($message['versendet'] == '1') {
if (is_null($message['zeitausgang'])) {
if (!$showdrafts) {
continue;
}
$this->app->Tpl->Set("NACHRICHT_BETREFF",$message['betreff']." (Entwurf)");
}
$this->app->Tpl->Set("NACHRICHT_RICHTUNG","An");
$this->app->Tpl->Set("NACHRICHT_FLOAT","right");
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeitausgang']);
} else {
$this->app->Tpl->Set("NACHRICHT_BETREFF",$message['betreff']);
$this->app->Tpl->Set("NACHRICHT_RICHTUNG","Von");
$this->app->Tpl->Set("NACHRICHT_FLOAT","left");
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeit']);
}
$this->app->Tpl->Set("NACHRICHT_NAME",$message['verfasser']);
$this->app->Tpl->Set("NACHRICHT_EMAILADRESSE",$message['mail']);
$this->app->Tpl->Set("NACHRICHT_TEXT",$message['text']);
$this->app->Tpl->Set('NACHRICHT_ANHANG',"");
$this->add_attachments_html($id,$message['id'],'NACHRICHT_ANHANG',false);
$this->app->Tpl->Parse('MESSAGES', "ticket_nachricht.tpl");
}
}
/**
* @throws NumberGeneratorException
@ -304,7 +339,7 @@ class Ticket {
// END Header
// Check for draft
$drafted_messages = $this->get_messages_of_ticket($id, "zeitausgang IS NULL AND versendet = '1'");
$drafted_messages = $this->get_messages_of_ticket($id, "zeitausgang IS NULL AND versendet = '1'",NULL);
if (!empty($drafted_messages)) {
@ -312,7 +347,7 @@ class Ticket {
if ($submit != '') {
$this->save_draft($drafted_messages[0]['id'],$input);
// Reload
$drafted_messages = $this->get_messages_of_ticket($id, "zeitausgang IS NULL AND versendet = '1'");
$drafted_messages = $this->get_messages_of_ticket($id, "zeitausgang IS NULL AND versendet = '1'",NULL);
}
// Load the draft for editing
@ -370,7 +405,7 @@ class Ticket {
// END Draft
// Get all messsages
$messages = $this->get_messages_of_ticket($id, 1);
$messages = $this->get_messages_of_ticket($id, 1, NULL);
switch ($submit) {
case 'neue_email':
@ -378,7 +413,7 @@ class Ticket {
if (empty($drafted_messages)) {
// Create new message and save it for editing
$recv_messages = $this->get_messages_of_ticket($id,"n.versendet != 1");
$recv_messages = $this->get_messages_of_ticket($id,"n.versendet != 1",NULL);
$this->app->Tpl->Set('EMAIL_AN', $recv_messages[0]['mail']);
if (!empty($recv_messages)) {
@ -472,33 +507,7 @@ class Ticket {
break;
}
// Add Messages now
foreach ($messages as $message) {
if ($message['versendet'] == '1') {
if (is_null($message['zeitausgang'])) {
continue;
}
$this->app->Tpl->Set("NACHRICHT_RICHTUNG","An");
$this->app->Tpl->Set("NACHRICHT_FLOAT","right");
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeitausgang']);
} else {
$this->app->Tpl->Set("NACHRICHT_RICHTUNG","Von");
$this->app->Tpl->Set("NACHRICHT_FLOAT","left");
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeit']);
}
$this->app->Tpl->Set("NACHRICHT_BETREFF",$message['betreff']);
$this->app->Tpl->Set("NACHRICHT_NAME",$message['verfasser']);
$this->app->Tpl->Set("NACHRICHT_EMAILADRESSE",$message['mail']);
$this->app->Tpl->Set("NACHRICHT_TEXT",$message['text']);
$this->app->Tpl->Set('NACHRICHT_ANHANG',"");
$this->add_attachments_html($id,$message['id'],'NACHRICHT_ANHANG',false);
$this->app->Tpl->Parse('MESSAGES', "ticket_nachricht.tpl");
}
$this->add_messages_tpl($messages, false);
$this->app->Tpl->Set('MESSAGE', $msg);
$this->app->Tpl->Parse('PAGE', "ticket_edit.tpl");
@ -527,4 +536,32 @@ class Ticket {
$input['email_text'] = $this->app->Secure->GetPOST('email_text');
return $input;
}
public function ticket_minidetail($parsetarget='',$menu=true) {
$id = $this->app->Secure->GetGET('id');
// Get last 3 messages
$messages = $this->get_messages_of_ticket($id, "1", 3);
if(!empty($messages)) {
$this->add_messages_tpl($messages, true); // With drafts
$render = true;
} else {
}
if($parsetarget=='')
{
if ($render) {
$this->app->Tpl->Output('ticket_minidetail.tpl');
}
$this->app->ExitXentral();
}
if ($render) {
$this->app->Tpl->Parse($parsetarget,'ticket_minidetail.tpl');
}
}
}