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Importing of tickets from email

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Everything needed went into TicketImportHelper, with LegacyDB. Functions taken from TicketService, Gateway and AddressWrapper
This commit is contained in:
Xenomporio 2022-07-21 23:44:48 +02:00
parent 6cbc0bd08e
commit b2610079d6
1 changed files with 551 additions and 255 deletions
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806
classes/Modules/Ticket/Task/TicketImportHelper.php
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@ -14,9 +14,12 @@ use Xentral\Components\MailClient\Client\MailClientInterface;
use Xentral\Components\MailClient\Data\MailMessageInterface; use Xentral\Components\MailClient\Data\MailMessageInterface;
use Xentral\Modules\SystemMailer\Data\EmailBackupAccount; use Xentral\Modules\SystemMailer\Data\EmailBackupAccount;
use Xentral\Modules\Ticket\Importer\TicketFormatter; use Xentral\Modules\Ticket\Importer\TicketFormatter;
use Xentral\Modules\Ticket\Exception\NumberGeneratorException;
/** /**
* Utility functions for tickets_google cronjob for improved testability * Utility functions for tickets cronjob for improved testability
* This is used to create and update tickets from emailbackup, called by the tickets.php cronjob
* It uses the TicketService to process the tickets
*/ */
class TicketImportHelper class TicketImportHelper
{ {
@ -49,7 +52,7 @@ class TicketImportHelper
/** /**
* @param LegacyDataBase $db * @param LegacyDataBase $db
* @param erpAPI $erpApi * @param erpAPI $erpApi
* @param TicketModule $ticketModule * @param TicketModule $ticketModule
* @param LegacyConfig $config * @param LegacyConfig $config
* @param TicketFormatter $formatter * @param TicketFormatter $formatter
* @param MailClientInterface $mailClient * @param MailClientInterface $mailClient
@ -76,6 +79,256 @@ class TicketImportHelper
$this->config = $config; $this->config = $config;
} }
/* Function from AddressWrapper...
Still using legacy db
*/
public function tryGetAddressIdByEmailAddress(string $emailAddress): ?int
{
$searchByEmail = 'SELECT a.id FROM `adresse` AS `a`
WHERE a.email LIKE \''.$emailAddress.'\' AND a.geloescht = 0
ORDER BY a.id DESC';
$id = $this->db->Select($searchByEmail);
if ($id !== null && $id > 0) {
return $id;
}
$searchByResponsePerson = 'SELECT ap.adresse FROM `ansprechpartner` AS `ap`
WHERE ap.email LIKE \''.$emailAddress.'\'
ORDER BY ap.id DESC';
$id = $this->db->Select($searchByResponsePerson);
if ($id !== null && $id > 0) {
return $id;
}
$searchByContactInfo = 'SELECT ak.adresse FROM `adresse_kontakte` AS `ak`
WHERE ak.kontakt LIKE \''.$emailAddress.'\' ORDER BY ak.id DESC';
$id = $this->db->Select($searchByContactInfo);
return $id;
}
/* Some functions taken from TicketService (sorry...) */
/**
* @param string $ticketNumber
*
* @return void
*/
public function markTicketMessagesCompleted(string $ticketNumber): void
{
$this->setTicketMessagesStatus($ticketNumber, 'abgeschlossen'); // TicketGateway::STATUS_COMPLETED);
}
/**
* @param string $ticketNumber
* @param string $status
*
* @return void
*/
private function setTicketMessagesStatus(string $ticketNumber, string $status): void
{
$sql = "UPDATE `ticket_nachricht` SET `status` = '".$status."' WHERE `ticket` = '".$ticketNumber."';";
$this->db->Update($sql);
}
/**
* @param string $ticketNumber
*
* @throws InvalidArgumentException
*
* @return void
*/
public function resetTicketStatus(string $ticketNumber): void
{
$this->ensureTicketNumberExists($ticketNumber);
$sql = "UPDATE `ticket` SET
`status` = 'neu',
`zugewiesen` = '0',
`inbearbeitung` = '0'
WHERE `schluessel` = '".$ticket_number."'";
$this->db->Update($sql);
}
/**
* @param string $ticketNumber
*
* @return void
*/
public function updateTicketMessagesCount(string $ticketNumber): void
{
$this->ensureTicketNumberExists($ticketNumber);
$count = $this->getMessageCountByTicketNumber($ticketNumber);
$count++;
$sql = "UPDATE `ticket` SET `nachrichten_anz` = '".$count."' WHERE schluessel = '".$tickerNumber."';";
$this->db->Update($sql);
}
/**
* @param string $ticketNumber
*
* @return void
*/
private function ensureTicketNumberExists(string $ticketNumber): void
{
if (!$this->db->Select('SELECT id FROM ticket WHERE schluessel = '.$ticketNumber)) {
throw new InvalidArgumentException(
sprintf('ticket number "%s" does not exist', $ticketNumber)
);
}
}
/**
* @throws NumberGeneratorException
*
* @return string
*/
private function generateRandomTicketNumber(): string
{
$random = rand(300,700);
$loopCounter = 0;
while(true) {
$candidate = sprintf('%s%04d', date('Ymd'), $random++);
/* if (!$this->gateway->existsTicketNumber($candidate)) {
return $candidate;
}*/
if (!$this->db->Select('SELECT id FROM ticket WHERE schluessel = '.$candidate)) {
return($candidate);
}
if ($loopCounter > 99) {
throw new NumberGeneratorException('ticket number generation failed');
}
$loopCounter++;
}
}
/* Function from Gateway */
/**
* @param string $ticketNumber
*
* @return int
*/
public function getMessageCountByTicketNumber(string $ticketNumber): int
{
$sql = "SELECT COUNT(tm.id) FROM `ticket_nachricht` AS `tm` WHERE tm.ticket = '".$ticketNumber."';";
$count = $this->db->Select($sql);
if ($count === null) {
return 0;
}
return (int) $count;
}
public function createTicket(
int $projectId,
string $senderName,
string $senderAddress,
string $subject,
int $timestamp,
string $replyToName,
string $replyToAddress
): int
{
$assigneeAddressId = $this->mailAccount->getAddressId();
if ($assigneeAddressId < 1) {
$assigneeAddressId = $this->tryGetAddressIdByEmailAddress(
$this->mailAccount->getEmailAddress()
);
}
$ticketNumber = $this->generateRandomTicketNumber();
if($projectId < 1) {
$projectId = $this->mailAccount->getProjectId();
}
if ($this->mailAccount->isTicketMarkAsFinishedEnabled()) {
$status = 'abgeschlossen'; //TicketGateway::STATUS_COMPLETED;
} else {
$status = 'neu'; //TicketGateway::STATUS_NEW;
}
$insertTicket = "INSERT INTO `ticket` (
`schluessel`, `zeit`, `projekt`, `quelle`, `status`, `kunde`,
`mailadresse`, `prio`, `betreff`,`warteschlange`,`adresse`
) VALUES (
'".$ticketNumber."',
'".date('Y-m-d H:i:s', $timestamp)."',
'".$projectId."',
'".$this->mailAccount->getEmailAddress()."',
'".$status."',
'".$senderName."',
'".$senderAddress."',
'".'3'."',
'".$subject."',
'".$this->mailAccount->getTicketQueueId()."',
'".$assigneeAddressId."');";
$this->db->Insert($insertTicket);
$ticketId = $this->db->GetInsertID();
$this->logger->debug('inserted ticket',['id' => $ticketId,'ticketnr' => $ticketNumber]);
// todo als rueckgabe ticketnachricht
return (int) $ticketNumber;
}
public function addTicketMessage(
string $ticketNumber,
int $timestamp,
string $message,
string $subject,
string $senderName,
string $senderAddress,
string $status,
string $replyToName,
string $replyToAddress
): int
{
// $this->db->beginTransaction();
try {
$this->markTicketMessagesCompleted($ticketNumber);
$sql = "INSERT INTO `ticket_nachricht` (
`ticket`, `zeit`, `text`, `betreff`, `medium`,
`verfasser`, `mail`,`status`, `verfasser_replyto`, `mail_replyto`
) VALUES (
'".$ticketNumber."',
'".date('Y-m-d H:i:s', $timestamp)."',
'".$message."',
'".$subject."',
'".'email'."',
'".$senderName."',
'".$senderAddress."',
'".$status."',
'".$replyToName."',
'".$replyToAddress."');";
$this->logger->debug('database insert',['query' => $sql]);
$this->db->Insert($sql);
$messageId = $this->db->GetInsertID();
$this->logger->debug('inserted',['id' => $messageId]);
$this->updateTicketMessagesCount($ticketNumber);
$this->resetTicketStatus($ticketNumber);
// $this->db->commit();
return (int) $messageId;
} catch (Throwable $e) {
// $this->db->rollBack();
$this->logger->error('Failed to insert ticket message into db', ['exception' => $e]);
}
}
/* End TicketService */
/** /**
* @param array $inboxMessageIds * @param array $inboxMessageIds
* *
@ -125,6 +378,7 @@ class TicketImportHelper
// extract email data // extract email data
$subject = $this->formatter->encodeToUtf8($message->getSubject()); $subject = $this->formatter->encodeToUtf8($message->getSubject());
$from = $this->formatter->encodeToUtf8($message->getSender()->getEmail()); $from = $this->formatter->encodeToUtf8($message->getSender()->getEmail());
$fromname = $this->formatter->encodeToUtf8($message->getSender()->getName());
$ccs = $message->getCcRecipients(); $ccs = $message->getCcRecipients();
$cc_recv = []; $cc_recv = [];
foreach ($ccs as $cc) { foreach ($ccs as $cc) {
@ -146,9 +400,6 @@ class TicketImportHelper
if (strlen($action_html) < strlen($action)) { if (strlen($action_html) < strlen($action)) {
$action_html = nl2br($action); $action_html = nl2br($action);
} }
$name_sender = $this->formatter->encodeToUtf8($message->getSender()->getName());
$mail_replyto = $this->formatter->encodeToUtf8($message->getReplyToAddress());
$verfasser_replyto = $this->formatter->encodeToUtf8($message->getSender()->getName());
//check if email exists in database //check if email exists in database
$date = $message->getDate(); $date = $message->getDate();
@ -161,7 +412,13 @@ class TicketImportHelper
AND `empfang`='$empfang' AND `empfang`='$empfang'
AND `webmail`='" . $this->mailAccount->getId() . "'"; AND `webmail`='" . $this->mailAccount->getId() . "'";
$this->logger->debug('Importing message '.$from.' '.$fromname);
if ($this->db->Select($sql) == 0) { if ($this->db->Select($sql) == 0) {
$this->logger->debug('Importing message',['']);
$attachments = $message->getAttachments(); $attachments = $message->getAttachments();
$anhang = count($attachments) > 0 ? 1 : 0; $anhang = count($attachments) > 0 ? 1 : 0;
$mailacc = $this->mailAccount->getEmailAddress(); $mailacc = $this->mailAccount->getEmailAddress();
@ -201,291 +458,330 @@ class TicketImportHelper
$this->db->InsertWithoutLog($sql); $this->db->InsertWithoutLog($sql);
$id = $this->db->GetInsertID(); $id = $this->db->GetInsertID();
} }
}
if ($DEBUG) {
echo "ticket suchen oder anlegen\n";
}
$_schluessel = null;
$schluessel = null;
$ticketexists = null;
if (preg_match("/Ticket #[0-9]{12}/i", $subject, $matches)) {
$schluessel = str_replace('Ticket #', '', $matches[0]);
$ticketexists = $this->db->Select(
"SELECT schluessel
FROM ticket
WHERE schluessel LIKE '" . $schluessel . "'
AND schluessel!='' LIMIT 1"
);
}
$ticketnachricht = null;
if (!$ticketexists) {
$this->logger->debug('New ticket',['']);
$ticketNumber = $this->createTicket(
$this->projectId,
$fromname,
$from,
$subject,
$timestamp,
$fromname,
$from
);
}
$this->logger->debug('Add message to ticket',['']);
// Add message to new or existing ticket
$ticketnachricht = $this->addTicketMessage(
(string) $ticketNumber,
$timestamp,
$action_html, //?
$subject,
$fromname,
$from,
'Neu', // ?
$fromname,
$from
);
/* OLD CODE
if ($ticketexists) {
if ($DEBUG) { if ($DEBUG) {
echo "ticket suchen oder anlegen\n"; echo "ticket nummer in betreff gefunden\n";
} }
$_schluessel = null; $schluessel = str_replace('Ticket #', '', $matches[0]);
$schluessel = null;
$ticketexits = null;
if (preg_match("/Ticket #[0-9]{12}/i", $subject, $matches)) {
$schluessel = str_replace('Ticket #', '', $matches[0]);
$ticketexits = $this->db->Select(
"SELECT schluessel
FROM ticket
WHERE schluessel LIKE '" . $schluessel . "'
AND schluessel!='' LIMIT 1"
);
}
$ticketnachricht = null;
if ($ticketexits) {
if ($DEBUG) {
echo "ticket nummer in betreff gefunden\n";
}
$schluessel = str_replace('Ticket #', '', $matches[0]); if ($action_html != '') {
$sql = "INSERT INTO `ticket_nachricht`
if ($action_html != '') { (
$sql = "INSERT INTO `ticket_nachricht` `id`,
( `ticket`,
`id`, `zeit`,
`ticket`, `text`,
`zeit`, `betreff`,
`text`, `medium`,
`betreff`, `verfasser`,
`medium`, `mail`,
`verfasser`, `status`,
`mail`, `verfasser_replyto`,
`status`, `mail_replyto`
`verfasser_replyto`, ) VALUES (
`mail_replyto` NULL,
) VALUES ( '$schluessel',
NULL, FROM_UNIXTIME($timestamp),
'$schluessel', '" . $this->db->real_escape_string($action_html) . "',
FROM_UNIXTIME($timestamp), '" . $this->db->real_escape_string($subject) . "',
'" . $this->db->real_escape_string($action_html) . "', 'email',
'" . $this->db->real_escape_string($subject) . "', '" . $this->db->real_escape_string($name_sender) . "',
'email', '" . $this->db->real_escape_string($from) . "',
'" . $this->db->real_escape_string($name_sender) . "', 'neu',
'" . $this->db->real_escape_string($from) . "', '" . $this->db->real_escape_string($verfasser_replyto) . "',
'neu', '" . $this->db->real_escape_string($mail_replyto) . "'
'" . $this->db->real_escape_string($verfasser_replyto) . "', );";
'" . $this->db->real_escape_string($mail_replyto) . "'
);";
} else {
$sql = "INSERT INTO `ticket_nachricht`
(
`id`,
`ticket`,
`zeit`,
`text`,
`betreff`,
`medium`,
`verfasser`,
`mail`,
`status`,
`verfasser_replyto`,
`mail_replyto`
) VALUES (
NULL,
'$schluessel',
FROM_UNIXTIME($timestamp),
'" . $this->db->real_escape_string($action) . "',
'" . $this->db->real_escape_string($subject) . "',
'email',
'" . $this->db->real_escape_string($name_sender) . "',
'" . $this->db->real_escape_string($from) . "',
'neu',
'" . $this->db->real_escape_string($verfasser_replyto) . "',
'" . $this->db->real_escape_string($mail_replyto) . "'
);";
}
if (!$DEBUG) {
$this->db->InsertWithoutLog(
"UPDATE ticket_nachricht
SET status = 'abgeschlossen'
WHERE ticket LIKE '$schluessel'"
);
$this->db->InsertWithoutLog($sql);
$ticketnachricht = $this->db->GetInsertID();
$this->db->InsertWithoutLog(
"UPDATE ticket
SET status='neu', zugewiesen = 0, inbearbeitung=0
WHERE schluessel LIKE '$schluessel'"
);
$this->db->Update(
"UPDATE `ticket` AS `t`
INNER JOIN (
SELECT COUNT(`id`) AS `co`, `ticket`
FROM `ticket_nachricht`
GROUP BY `ticket`
) AS `tn` ON t.schluessel = tn.ticket
SET t.nachrichten_anz = tn.co
WHERE t.schluessel = '$schluessel'"
);
}
} else { } else {
if (!$DEBUG) { $sql = "INSERT INTO `ticket_nachricht`
if ($action_html != '') { (
$ticketnachricht = $this->ticketModule->CreateTicket( `id`,
$this->projectId, `ticket`,
$mailacc, `zeit`,
$name_sender, `text`,
$from, `betreff`,
$subject, `medium`,
$action_html, `verfasser`,
$timestamp, `mail`,
"email", `status`,
null, `verfasser_replyto`,
$verfasser_replyto, `mail_replyto`
$mail_replyto ) VALUES (
); // ACHTUNG immer Projekt eprooshop NULL,
} else { '$schluessel',
$ticketnachricht = $this->ticketModule->CreateTicket( FROM_UNIXTIME($timestamp),
$this->projectId, '" . $this->db->real_escape_string($action) . "',
$mailacc, '" . $this->db->real_escape_string($subject) . "',
$name_sender, 'email',
$from, '" . $this->db->real_escape_string($name_sender) . "',
$subject, '" . $this->db->real_escape_string($from) . "',
$action, 'neu',
$timestamp, '" . $this->db->real_escape_string($verfasser_replyto) . "',
"email", '" . $this->db->real_escape_string($mail_replyto) . "'
null, );";
$verfasser_replyto,
$mail_replyto
); // ACHTUNG immer Projekt eprooshop
}
$schluessel = $this->db->Select(
"SELECT `ticket`
FROM `ticket_nachricht`
WHERE `id`='$ticketnachricht' LIMIT 1"
);
} else {
echo "Lege neues Ticket an\n";
}
} }
if ($ticketnachricht > 0 && $id > 0) {
$this->db->Update( if (!$DEBUG) {
"UPDATE `emailbackup_mails` $this->db->InsertWithoutLog(
SET ticketnachricht='$ticketnachricht' "UPDATE ticket_nachricht
WHERE id='$id' LIMIT 1" SET status = 'abgeschlossen'
WHERE ticket LIKE '$schluessel'"
); );
if (is_array($cc_recv)) { $this->db->InsertWithoutLog($sql);
foreach ($cc_recv as $mail) { $ticketnachricht = $this->db->GetInsertID();
if ($mail['name'] != '') { $this->db->InsertWithoutLog(
$cc_value = "UPDATE ticket
$this->db->real_escape_string($mail['name']) SET status='neu', zugewiesen = 0, inbearbeitung=0
. ' <' WHERE schluessel LIKE '$schluessel'"
. $this->db->real_escape_string($mail['email']) );
. ">"; $this->db->Update(
} else { "UPDATE `ticket` AS `t`
$cc_value = $this->db->real_escape_string($mail['email']); INNER JOIN (
} SELECT COUNT(`id`) AS `co`, `ticket`
if ($cc_value != '') { FROM `ticket_nachricht`
$sql = "INSERT INTO ticket_header GROUP BY `ticket`
(`id`,`ticket_nachricht`,`type`,`value`) ) AS `tn` ON t.schluessel = tn.ticket
VALUES SET t.nachrichten_anz = tn.co
('', '$ticketnachricht', 'cc', '" . $cc_value . "')"; WHERE t.schluessel = '$schluessel'"
$this->db->InsertWithoutLog($sql); );
} }
} else {
if (!$DEBUG) {
if ($action_html != '') {
$ticketnachricht = $this->ticketModule->CreateTicket(
$this->projectId,
$mailacc,
$name_sender,
$from,
$subject,
$action_html,
$timestamp,
"email",
null,
$verfasser_replyto,
$mail_replyto
); // ACHTUNG immer Projekt eprooshop
} else {
$ticketnachricht = $this->ticketModule->CreateTicket(
$this->projectId,
$mailacc,
$name_sender,
$from,
$subject,
$action,
$timestamp,
"email",
null,
$verfasser_replyto,
$mail_replyto
); // ACHTUNG immer Projekt eprooshop
}
$schluessel = $this->db->Select(
"SELECT `ticket`
FROM `ticket_nachricht`
WHERE `id`='$ticketnachricht' LIMIT 1"
);
} else {
echo "Lege neues Ticket an\n";
}
} */
if ($ticketnachricht > 0 && $id > 0) {
$this->db->Update(
"UPDATE `emailbackup_mails`
SET ticketnachricht='$ticketnachricht'
WHERE id='$id' LIMIT 1"
);
if (is_array($cc_recv)) {
foreach ($cc_recv as $mail) {
if ($mail['name'] != '') {
$cc_value =
$this->db->real_escape_string($mail['name'])
. ' <'
. $this->db->real_escape_string($mail['email'])
. ">";
} else {
$cc_value = $this->db->real_escape_string($mail['email']);
} }
$cc_recv = []; if ($cc_value != '') {
$sql = "INSERT INTO ticket_header
(`id`,`ticket_nachricht`,`type`,`value`)
VALUES
('', '$ticketnachricht', 'cc', '" . $cc_value . "')";
$this->db->InsertWithoutLog($sql);
}
}
$cc_recv = [];
}
}
// Prüfen ob Ordner vorhanden ansonsten anlegen
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
if (!is_dir($ordner) && $id > 0) {
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
}
$raw_full_email = $message->getRawContent();
file_put_contents($ordner . '/mail.txt', $raw_full_email);
}
//speichere anhang als datei
if ($anhang == 1 && $id > 0) {
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname;
if (!is_dir($ordner)) {
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
} }
} }
// Prüfen ob Ordner vorhanden ansonsten anlegen // Prüfen ob Ordner vorhanden ansonsten anlegen
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id"; $ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
if (!is_dir($ordner) && $id > 0) { if (!is_dir($ordner)) {
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) { if ($DEBUG) {
} echo "mkdir $ordner\n";
$raw_full_email = $message->getRawContent(); } else {
file_put_contents($ordner . '/mail.txt', $raw_full_email);
}
//speichere anhang als datei
if ($anhang == 1 && $id > 0) {
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname;
if (!is_dir($ordner)) {
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) { if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]); $this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
} }
} }
// Prüfen ob Ordner vorhanden ansonsten anlegen }
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
if (!is_dir($ordner)) { foreach ($attachments as $attachment) {
if ($attachment->getFileName() !== '') {
if ($DEBUG) { if ($DEBUG) {
echo "mkdir $ordner\n";
} else { } else {
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) { $handle = fopen($ordner . '/' . $attachment->getFileName(), 'wb');
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]); if ($handle) {
fwrite($handle, $attachment->getContent());
fclose($handle);
} }
} }
} //Schreibe Anhänge in Datei-Tabelle
$datei = $ordner . '/' . $attachment->getFileName();
$dateiname = $attachment->getFileName();
if (stripos($dateiname, '=?utf-8') !== false) {
$dateiname = $this->formatter->encodeToUtf8($dateiname);
$dateiname = htmlspecialchars_decode($dateiname);
}
if (stripos($dateiname, '=?iso-8859') !== false) {
$dateiname = $this->formatter->encodeToUtf8($dateiname);
$dateiname = htmlspecialchars_decode($dateiname);
}
foreach ($attachments as $attachment) { if ($DEBUG) {
if ($attachment->getFileName() !== '') { echo "CreateDatei($dateiname,{$dateiname},\"\",\"\",\"datei\",\"Support Mail\",true,"
if ($DEBUG) { . $this->config->WFuserdata . "/dms/" . $this->config->WFdbname . ")\n";
} else { } else {
$handle = fopen($ordner . '/' . $attachment->getFileName(), 'wb'); $tmpid = $this->erpApi->CreateDatei(
if ($handle) { $dateiname,
fwrite($handle, $attachment->getContent()); $dateiname,
fclose($handle); '',
} '',
} $datei,
//Schreibe Anhänge in Datei-Tabelle 'Support Mail',
$datei = $ordner . '/' . $attachment->getFileName(); true,
$dateiname = $attachment->getFileName(); $this->config->WFuserdata . '/dms/' . $this->config->WFdbname
if (stripos($dateiname, '=?utf-8') !== false) { );
$dateiname = $this->formatter->encodeToUtf8($dateiname); }
$dateiname = htmlspecialchars_decode($dateiname);
}
if (stripos($dateiname, '=?iso-8859') !== false) {
$dateiname = $this->formatter->encodeToUtf8($dateiname);
$dateiname = htmlspecialchars_decode($dateiname);
}
if ($DEBUG) { if ($DEBUG) {
echo "CreateDatei($dateiname,{$dateiname},\"\",\"\",\"datei\",\"Support Mail\",true," echo "AddDateiStichwort $tmpid,'Anhang','Ticket',$ticketnachricht,true)\n";
. $this->config->WFuserdata . "/dms/" . $this->config->WFdbname . ")\n"; } else {
} else { $this->erpApi->AddDateiStichwort(
$tmpid = $this->erpApi->CreateDatei( $tmpid,
$dateiname, 'Anhang',
$dateiname, 'Ticket',
'', $ticketnachricht,
'', true
$datei, );
'Support Mail',
true,
$this->config->WFuserdata . '/dms/' . $this->config->WFdbname
);
}
if ($DEBUG) {
echo "AddDateiStichwort $tmpid,'Anhang','Ticket',$ticketnachricht,true)\n";
} else {
$this->erpApi->AddDateiStichwort(
$tmpid,
'Anhang',
'Ticket',
$ticketnachricht,
true
);
}
} }
} }
} }
}
if (
$this->mailAccount->isAutoresponseEnabled()
&& $this->mailAccount->getAutoresponseText() !== ''
&& (
$this->erpApi->AutoresponderBlacklist($from) !== 1
|| $this->mailAccount->isAutoresponseLimitEnabled() === false
)
) {
$text = $this->mailAccount->getAutoresponseText(); $text = $this->mailAccount->getAutoresponseText();
$betreff = $this->mailAccount->getAutoresponseSubject(); $betreff = $this->mailAccount->getAutoresponseSubject();
if (empty($text)) $text = '';
if (empty($betreff)) $betreff = '';
$text = str_replace('{TICKET}', $schluessel, $text); $text = str_replace('{TICKET}', $schluessel, $text);
$text = str_replace('{BETREFF}', $subject, $text); $text = str_replace('{BETREFF}', $subject, $text);
$betreff = str_replace('{TICKET}', $schluessel, $betreff); $betreff = str_replace('{TICKET}', $schluessel, $betreff);
$betreff = str_replace('{BETREFF}', $subject, $betreff); $betreff = str_replace('{BETREFF}', $subject, $betreff);
if (
$this->mailAccount->isAutoresponseEnabled() if (!$this->erpApi->isHTML($text)) {
&& $this->mailAccount->getAutoresponseText() !== '' $text = str_replace("\r\n", '<br>', $text);
&& (
$this->erpApi->AutoresponderBlacklist($from) !== 1
|| $this->mailAccount->isAutoresponseLimitEnabled() === false
)
) {
if (!$this->erpApi->isHTML($text)) {
$text = str_replace("\r\n", '<br>', $text);
}
$this->erpApi->MailSend(
$this->mailAccount->getSenderEmailAddress(),
'',
$from,
$name_sender,
$betreff,
$text
);
} }
$this->erpApi->MailSend(
$this->mailAccount->getSenderEmailAddress(),
'',
$from,
$name_sender,
$betreff,
$text
);
} }
} }
} }