mirror of
https://github.com/OpenXE-org/OpenXE.git
synced 2024-12-25 06:00:28 +01:00
Importing of tickets from email
Everything needed went into TicketImportHelper, with LegacyDB. Functions taken from TicketService, Gateway and AddressWrapper
This commit is contained in:
Xenomporio
parent
6cbc0bd08e
commit
b2610079d6
@ -14,9 +14,12 @@ use Xentral\Components\MailClient\Client\MailClientInterface;
|
||||
use Xentral\Components\MailClient\Data\MailMessageInterface;
|
||||
use Xentral\Modules\SystemMailer\Data\EmailBackupAccount;
|
||||
use Xentral\Modules\Ticket\Importer\TicketFormatter;
|
||||
use Xentral\Modules\Ticket\Exception\NumberGeneratorException;
|
||||
|
||||
/**
|
||||
* Utility functions for tickets_google cronjob for improved testability
|
||||
* Utility functions for tickets cronjob for improved testability
|
||||
* This is used to create and update tickets from emailbackup, called by the tickets.php cronjob
|
||||
* It uses the TicketService to process the tickets
|
||||
*/
|
||||
class TicketImportHelper
|
||||
{
|
||||
@ -49,7 +52,7 @@ class TicketImportHelper
|
||||
/**
|
||||
* @param LegacyDataBase $db
|
||||
* @param erpAPI $erpApi
|
||||
* @param TicketModule $ticketModule
|
||||
* @param TicketModule $ticketModule
|
||||
* @param LegacyConfig $config
|
||||
* @param TicketFormatter $formatter
|
||||
* @param MailClientInterface $mailClient
|
||||
@ -76,6 +79,256 @@ class TicketImportHelper
|
||||
$this->config = $config;
|
||||
}
|
||||
|
||||
/* Function from AddressWrapper...
|
||||
Still using legacy db
|
||||
*/
|
||||
public function tryGetAddressIdByEmailAddress(string $emailAddress): ?int
|
||||
{
|
||||
$searchByEmail = 'SELECT a.id FROM `adresse` AS `a`
|
||||
WHERE a.email LIKE \''.$emailAddress.'\' AND a.geloescht = 0
|
||||
ORDER BY a.id DESC';
|
||||
|
||||
$id = $this->db->Select($searchByEmail);
|
||||
if ($id !== null && $id > 0) {
|
||||
return $id;
|
||||
}
|
||||
|
||||
$searchByResponsePerson = 'SELECT ap.adresse FROM `ansprechpartner` AS `ap`
|
||||
WHERE ap.email LIKE \''.$emailAddress.'\'
|
||||
ORDER BY ap.id DESC';
|
||||
$id = $this->db->Select($searchByResponsePerson);
|
||||
if ($id !== null && $id > 0) {
|
||||
return $id;
|
||||
}
|
||||
|
||||
$searchByContactInfo = 'SELECT ak.adresse FROM `adresse_kontakte` AS `ak`
|
||||
WHERE ak.kontakt LIKE \''.$emailAddress.'\' ORDER BY ak.id DESC';
|
||||
$id = $this->db->Select($searchByContactInfo);
|
||||
|
||||
return $id;
|
||||
}
|
||||
|
||||
/* Some functions taken from TicketService (sorry...) */
|
||||
|
||||
|
||||
/**
|
||||
* @param string $ticketNumber
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
public function markTicketMessagesCompleted(string $ticketNumber): void
|
||||
{
|
||||
$this->setTicketMessagesStatus($ticketNumber, 'abgeschlossen'); // TicketGateway::STATUS_COMPLETED);
|
||||
}
|
||||
|
||||
/**
|
||||
* @param string $ticketNumber
|
||||
* @param string $status
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function setTicketMessagesStatus(string $ticketNumber, string $status): void
|
||||
{
|
||||
$sql = "UPDATE `ticket_nachricht` SET `status` = '".$status."' WHERE `ticket` = '".$ticketNumber."';";
|
||||
$this->db->Update($sql);
|
||||
}
|
||||
|
||||
/**
|
||||
* @param string $ticketNumber
|
||||
*
|
||||
* @throws InvalidArgumentException
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
public function resetTicketStatus(string $ticketNumber): void
|
||||
{
|
||||
$this->ensureTicketNumberExists($ticketNumber);
|
||||
$sql = "UPDATE `ticket` SET
|
||||
`status` = 'neu',
|
||||
`zugewiesen` = '0',
|
||||
`inbearbeitung` = '0'
|
||||
WHERE `schluessel` = '".$ticket_number."'";
|
||||
$this->db->Update($sql);
|
||||
}
|
||||
|
||||
/**
|
||||
* @param string $ticketNumber
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
public function updateTicketMessagesCount(string $ticketNumber): void
|
||||
{
|
||||
$this->ensureTicketNumberExists($ticketNumber);
|
||||
$count = $this->getMessageCountByTicketNumber($ticketNumber);
|
||||
$count++;
|
||||
$sql = "UPDATE `ticket` SET `nachrichten_anz` = '".$count."' WHERE schluessel = '".$tickerNumber."';";
|
||||
$this->db->Update($sql);
|
||||
}
|
||||
|
||||
/**
|
||||
* @param string $ticketNumber
|
||||
*
|
||||
* @return void
|
||||
*/
|
||||
private function ensureTicketNumberExists(string $ticketNumber): void
|
||||
{
|
||||
|
||||
if (!$this->db->Select('SELECT id FROM ticket WHERE schluessel = '.$ticketNumber)) {
|
||||
throw new InvalidArgumentException(
|
||||
sprintf('ticket number "%s" does not exist', $ticketNumber)
|
||||
);
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* @throws NumberGeneratorException
|
||||
*
|
||||
* @return string
|
||||
*/
|
||||
private function generateRandomTicketNumber(): string
|
||||
{
|
||||
$random = rand(300,700);
|
||||
$loopCounter = 0;
|
||||
while(true) {
|
||||
$candidate = sprintf('%s%04d', date('Ymd'), $random++);
|
||||
|
||||
/* if (!$this->gateway->existsTicketNumber($candidate)) {
|
||||
return $candidate;
|
||||
}*/
|
||||
|
||||
if (!$this->db->Select('SELECT id FROM ticket WHERE schluessel = '.$candidate)) {
|
||||
return($candidate);
|
||||
}
|
||||
|
||||
if ($loopCounter > 99) {
|
||||
throw new NumberGeneratorException('ticket number generation failed');
|
||||
}
|
||||
$loopCounter++;
|
||||
}
|
||||
}
|
||||
|
||||
/* Function from Gateway */
|
||||
/**
|
||||
* @param string $ticketNumber
|
||||
*
|
||||
* @return int
|
||||
*/
|
||||
public function getMessageCountByTicketNumber(string $ticketNumber): int
|
||||
{
|
||||
$sql = "SELECT COUNT(tm.id) FROM `ticket_nachricht` AS `tm` WHERE tm.ticket = '".$ticketNumber."';";
|
||||
$count = $this->db->Select($sql);
|
||||
if ($count === null) {
|
||||
return 0;
|
||||
}
|
||||
|
||||
return (int) $count;
|
||||
}
|
||||
|
||||
|
||||
public function createTicket(
|
||||
int $projectId,
|
||||
string $senderName,
|
||||
string $senderAddress,
|
||||
string $subject,
|
||||
int $timestamp,
|
||||
string $replyToName,
|
||||
string $replyToAddress
|
||||
): int
|
||||
{
|
||||
$assigneeAddressId = $this->mailAccount->getAddressId();
|
||||
if ($assigneeAddressId < 1) {
|
||||
$assigneeAddressId = $this->tryGetAddressIdByEmailAddress(
|
||||
$this->mailAccount->getEmailAddress()
|
||||
);
|
||||
}
|
||||
$ticketNumber = $this->generateRandomTicketNumber();
|
||||
|
||||
if($projectId < 1) {
|
||||
$projectId = $this->mailAccount->getProjectId();
|
||||
}
|
||||
if ($this->mailAccount->isTicketMarkAsFinishedEnabled()) {
|
||||
$status = 'abgeschlossen'; //TicketGateway::STATUS_COMPLETED;
|
||||
} else {
|
||||
$status = 'neu'; //TicketGateway::STATUS_NEW;
|
||||
}
|
||||
|
||||
$insertTicket = "INSERT INTO `ticket` (
|
||||
`schluessel`, `zeit`, `projekt`, `quelle`, `status`, `kunde`,
|
||||
`mailadresse`, `prio`, `betreff`,`warteschlange`,`adresse`
|
||||
) VALUES (
|
||||
'".$ticketNumber."',
|
||||
'".date('Y-m-d H:i:s', $timestamp)."',
|
||||
'".$projectId."',
|
||||
'".$this->mailAccount->getEmailAddress()."',
|
||||
'".$status."',
|
||||
'".$senderName."',
|
||||
'".$senderAddress."',
|
||||
'".'3'."',
|
||||
'".$subject."',
|
||||
'".$this->mailAccount->getTicketQueueId()."',
|
||||
'".$assigneeAddressId."');";
|
||||
|
||||
$this->db->Insert($insertTicket);
|
||||
$ticketId = $this->db->GetInsertID();
|
||||
|
||||
$this->logger->debug('inserted ticket',['id' => $ticketId,'ticketnr' => $ticketNumber]);
|
||||
|
||||
// todo als rueckgabe ticketnachricht
|
||||
return (int) $ticketNumber;
|
||||
}
|
||||
|
||||
public function addTicketMessage(
|
||||
string $ticketNumber,
|
||||
int $timestamp,
|
||||
string $message,
|
||||
string $subject,
|
||||
string $senderName,
|
||||
string $senderAddress,
|
||||
string $status,
|
||||
string $replyToName,
|
||||
string $replyToAddress
|
||||
): int
|
||||
{
|
||||
// $this->db->beginTransaction();
|
||||
try {
|
||||
$this->markTicketMessagesCompleted($ticketNumber);
|
||||
$sql = "INSERT INTO `ticket_nachricht` (
|
||||
`ticket`, `zeit`, `text`, `betreff`, `medium`,
|
||||
`verfasser`, `mail`,`status`, `verfasser_replyto`, `mail_replyto`
|
||||
) VALUES (
|
||||
'".$ticketNumber."',
|
||||
'".date('Y-m-d H:i:s', $timestamp)."',
|
||||
'".$message."',
|
||||
'".$subject."',
|
||||
'".'email'."',
|
||||
'".$senderName."',
|
||||
'".$senderAddress."',
|
||||
'".$status."',
|
||||
'".$replyToName."',
|
||||
'".$replyToAddress."');";
|
||||
|
||||
$this->logger->debug('database insert',['query' => $sql]);
|
||||
$this->db->Insert($sql);
|
||||
$messageId = $this->db->GetInsertID();
|
||||
|
||||
$this->logger->debug('inserted',['id' => $messageId]);
|
||||
|
||||
$this->updateTicketMessagesCount($ticketNumber);
|
||||
$this->resetTicketStatus($ticketNumber);
|
||||
// $this->db->commit();
|
||||
|
||||
return (int) $messageId;
|
||||
} catch (Throwable $e) {
|
||||
// $this->db->rollBack();
|
||||
|
||||
$this->logger->error('Failed to insert ticket message into db', ['exception' => $e]);
|
||||
|
||||
}
|
||||
}
|
||||
|
||||
/* End TicketService */
|
||||
|
||||
/**
|
||||
* @param array $inboxMessageIds
|
||||
*
|
||||
@ -125,6 +378,7 @@ class TicketImportHelper
|
||||
// extract email data
|
||||
$subject = $this->formatter->encodeToUtf8($message->getSubject());
|
||||
$from = $this->formatter->encodeToUtf8($message->getSender()->getEmail());
|
||||
$fromname = $this->formatter->encodeToUtf8($message->getSender()->getName());
|
||||
$ccs = $message->getCcRecipients();
|
||||
$cc_recv = [];
|
||||
foreach ($ccs as $cc) {
|
||||
@ -146,9 +400,6 @@ class TicketImportHelper
|
||||
if (strlen($action_html) < strlen($action)) {
|
||||
$action_html = nl2br($action);
|
||||
}
|
||||
$name_sender = $this->formatter->encodeToUtf8($message->getSender()->getName());
|
||||
$mail_replyto = $this->formatter->encodeToUtf8($message->getReplyToAddress());
|
||||
$verfasser_replyto = $this->formatter->encodeToUtf8($message->getSender()->getName());
|
||||
|
||||
//check if email exists in database
|
||||
$date = $message->getDate();
|
||||
@ -161,7 +412,13 @@ class TicketImportHelper
|
||||
AND `empfang`='$empfang'
|
||||
AND `webmail`='" . $this->mailAccount->getId() . "'";
|
||||
|
||||
|
||||
$this->logger->debug('Importing message '.$from.' '.$fromname);
|
||||
|
||||
if ($this->db->Select($sql) == 0) {
|
||||
|
||||
$this->logger->debug('Importing message',['']);
|
||||
|
||||
$attachments = $message->getAttachments();
|
||||
$anhang = count($attachments) > 0 ? 1 : 0;
|
||||
$mailacc = $this->mailAccount->getEmailAddress();
|
||||
@ -201,291 +458,330 @@ class TicketImportHelper
|
||||
$this->db->InsertWithoutLog($sql);
|
||||
$id = $this->db->GetInsertID();
|
||||
}
|
||||
}
|
||||
|
||||
if ($DEBUG) {
|
||||
echo "ticket suchen oder anlegen\n";
|
||||
}
|
||||
|
||||
$_schluessel = null;
|
||||
$schluessel = null;
|
||||
$ticketexists = null;
|
||||
if (preg_match("/Ticket #[0-9]{12}/i", $subject, $matches)) {
|
||||
$schluessel = str_replace('Ticket #', '', $matches[0]);
|
||||
$ticketexists = $this->db->Select(
|
||||
"SELECT schluessel
|
||||
FROM ticket
|
||||
WHERE schluessel LIKE '" . $schluessel . "'
|
||||
AND schluessel!='' LIMIT 1"
|
||||
);
|
||||
}
|
||||
$ticketnachricht = null;
|
||||
|
||||
if (!$ticketexists) {
|
||||
|
||||
$this->logger->debug('New ticket',['']);
|
||||
|
||||
$ticketNumber = $this->createTicket(
|
||||
$this->projectId,
|
||||
$fromname,
|
||||
$from,
|
||||
$subject,
|
||||
$timestamp,
|
||||
$fromname,
|
||||
$from
|
||||
);
|
||||
|
||||
}
|
||||
|
||||
$this->logger->debug('Add message to ticket',['']);
|
||||
|
||||
// Add message to new or existing ticket
|
||||
$ticketnachricht = $this->addTicketMessage(
|
||||
(string) $ticketNumber,
|
||||
$timestamp,
|
||||
$action_html, //?
|
||||
$subject,
|
||||
$fromname,
|
||||
$from,
|
||||
'Neu', // ?
|
||||
$fromname,
|
||||
$from
|
||||
);
|
||||
|
||||
/* OLD CODE
|
||||
if ($ticketexists) {
|
||||
if ($DEBUG) {
|
||||
echo "ticket suchen oder anlegen\n";
|
||||
echo "ticket nummer in betreff gefunden\n";
|
||||
}
|
||||
|
||||
$_schluessel = null;
|
||||
$schluessel = null;
|
||||
$ticketexits = null;
|
||||
if (preg_match("/Ticket #[0-9]{12}/i", $subject, $matches)) {
|
||||
$schluessel = str_replace('Ticket #', '', $matches[0]);
|
||||
$ticketexits = $this->db->Select(
|
||||
"SELECT schluessel
|
||||
FROM ticket
|
||||
WHERE schluessel LIKE '" . $schluessel . "'
|
||||
AND schluessel!='' LIMIT 1"
|
||||
);
|
||||
}
|
||||
$ticketnachricht = null;
|
||||
if ($ticketexits) {
|
||||
if ($DEBUG) {
|
||||
echo "ticket nummer in betreff gefunden\n";
|
||||
}
|
||||
$schluessel = str_replace('Ticket #', '', $matches[0]);
|
||||
|
||||
$schluessel = str_replace('Ticket #', '', $matches[0]);
|
||||
|
||||
if ($action_html != '') {
|
||||
$sql = "INSERT INTO `ticket_nachricht`
|
||||
(
|
||||
`id`,
|
||||
`ticket`,
|
||||
`zeit`,
|
||||
`text`,
|
||||
`betreff`,
|
||||
`medium`,
|
||||
`verfasser`,
|
||||
`mail`,
|
||||
`status`,
|
||||
`verfasser_replyto`,
|
||||
`mail_replyto`
|
||||
) VALUES (
|
||||
NULL,
|
||||
'$schluessel',
|
||||
FROM_UNIXTIME($timestamp),
|
||||
'" . $this->db->real_escape_string($action_html) . "',
|
||||
'" . $this->db->real_escape_string($subject) . "',
|
||||
'email',
|
||||
'" . $this->db->real_escape_string($name_sender) . "',
|
||||
'" . $this->db->real_escape_string($from) . "',
|
||||
'neu',
|
||||
'" . $this->db->real_escape_string($verfasser_replyto) . "',
|
||||
'" . $this->db->real_escape_string($mail_replyto) . "'
|
||||
);";
|
||||
} else {
|
||||
$sql = "INSERT INTO `ticket_nachricht`
|
||||
(
|
||||
`id`,
|
||||
`ticket`,
|
||||
`zeit`,
|
||||
`text`,
|
||||
`betreff`,
|
||||
`medium`,
|
||||
`verfasser`,
|
||||
`mail`,
|
||||
`status`,
|
||||
`verfasser_replyto`,
|
||||
`mail_replyto`
|
||||
) VALUES (
|
||||
NULL,
|
||||
'$schluessel',
|
||||
FROM_UNIXTIME($timestamp),
|
||||
'" . $this->db->real_escape_string($action) . "',
|
||||
'" . $this->db->real_escape_string($subject) . "',
|
||||
'email',
|
||||
'" . $this->db->real_escape_string($name_sender) . "',
|
||||
'" . $this->db->real_escape_string($from) . "',
|
||||
'neu',
|
||||
'" . $this->db->real_escape_string($verfasser_replyto) . "',
|
||||
'" . $this->db->real_escape_string($mail_replyto) . "'
|
||||
);";
|
||||
}
|
||||
|
||||
|
||||
if (!$DEBUG) {
|
||||
$this->db->InsertWithoutLog(
|
||||
"UPDATE ticket_nachricht
|
||||
SET status = 'abgeschlossen'
|
||||
WHERE ticket LIKE '$schluessel'"
|
||||
);
|
||||
$this->db->InsertWithoutLog($sql);
|
||||
$ticketnachricht = $this->db->GetInsertID();
|
||||
$this->db->InsertWithoutLog(
|
||||
"UPDATE ticket
|
||||
SET status='neu', zugewiesen = 0, inbearbeitung=0
|
||||
WHERE schluessel LIKE '$schluessel'"
|
||||
);
|
||||
$this->db->Update(
|
||||
"UPDATE `ticket` AS `t`
|
||||
INNER JOIN (
|
||||
SELECT COUNT(`id`) AS `co`, `ticket`
|
||||
FROM `ticket_nachricht`
|
||||
GROUP BY `ticket`
|
||||
) AS `tn` ON t.schluessel = tn.ticket
|
||||
SET t.nachrichten_anz = tn.co
|
||||
WHERE t.schluessel = '$schluessel'"
|
||||
);
|
||||
}
|
||||
if ($action_html != '') {
|
||||
$sql = "INSERT INTO `ticket_nachricht`
|
||||
(
|
||||
`id`,
|
||||
`ticket`,
|
||||
`zeit`,
|
||||
`text`,
|
||||
`betreff`,
|
||||
`medium`,
|
||||
`verfasser`,
|
||||
`mail`,
|
||||
`status`,
|
||||
`verfasser_replyto`,
|
||||
`mail_replyto`
|
||||
) VALUES (
|
||||
NULL,
|
||||
'$schluessel',
|
||||
FROM_UNIXTIME($timestamp),
|
||||
'" . $this->db->real_escape_string($action_html) . "',
|
||||
'" . $this->db->real_escape_string($subject) . "',
|
||||
'email',
|
||||
'" . $this->db->real_escape_string($name_sender) . "',
|
||||
'" . $this->db->real_escape_string($from) . "',
|
||||
'neu',
|
||||
'" . $this->db->real_escape_string($verfasser_replyto) . "',
|
||||
'" . $this->db->real_escape_string($mail_replyto) . "'
|
||||
);";
|
||||
} else {
|
||||
if (!$DEBUG) {
|
||||
if ($action_html != '') {
|
||||
$ticketnachricht = $this->ticketModule->CreateTicket(
|
||||
$this->projectId,
|
||||
$mailacc,
|
||||
$name_sender,
|
||||
$from,
|
||||
$subject,
|
||||
$action_html,
|
||||
$timestamp,
|
||||
"email",
|
||||
null,
|
||||
$verfasser_replyto,
|
||||
$mail_replyto
|
||||
); // ACHTUNG immer Projekt eprooshop
|
||||
} else {
|
||||
$ticketnachricht = $this->ticketModule->CreateTicket(
|
||||
$this->projectId,
|
||||
$mailacc,
|
||||
$name_sender,
|
||||
$from,
|
||||
$subject,
|
||||
$action,
|
||||
$timestamp,
|
||||
"email",
|
||||
null,
|
||||
$verfasser_replyto,
|
||||
$mail_replyto
|
||||
); // ACHTUNG immer Projekt eprooshop
|
||||
}
|
||||
$schluessel = $this->db->Select(
|
||||
"SELECT `ticket`
|
||||
FROM `ticket_nachricht`
|
||||
WHERE `id`='$ticketnachricht' LIMIT 1"
|
||||
);
|
||||
} else {
|
||||
echo "Lege neues Ticket an\n";
|
||||
}
|
||||
$sql = "INSERT INTO `ticket_nachricht`
|
||||
(
|
||||
`id`,
|
||||
`ticket`,
|
||||
`zeit`,
|
||||
`text`,
|
||||
`betreff`,
|
||||
`medium`,
|
||||
`verfasser`,
|
||||
`mail`,
|
||||
`status`,
|
||||
`verfasser_replyto`,
|
||||
`mail_replyto`
|
||||
) VALUES (
|
||||
NULL,
|
||||
'$schluessel',
|
||||
FROM_UNIXTIME($timestamp),
|
||||
'" . $this->db->real_escape_string($action) . "',
|
||||
'" . $this->db->real_escape_string($subject) . "',
|
||||
'email',
|
||||
'" . $this->db->real_escape_string($name_sender) . "',
|
||||
'" . $this->db->real_escape_string($from) . "',
|
||||
'neu',
|
||||
'" . $this->db->real_escape_string($verfasser_replyto) . "',
|
||||
'" . $this->db->real_escape_string($mail_replyto) . "'
|
||||
);";
|
||||
}
|
||||
|
||||
if ($ticketnachricht > 0 && $id > 0) {
|
||||
$this->db->Update(
|
||||
"UPDATE `emailbackup_mails`
|
||||
SET ticketnachricht='$ticketnachricht'
|
||||
WHERE id='$id' LIMIT 1"
|
||||
|
||||
if (!$DEBUG) {
|
||||
$this->db->InsertWithoutLog(
|
||||
"UPDATE ticket_nachricht
|
||||
SET status = 'abgeschlossen'
|
||||
WHERE ticket LIKE '$schluessel'"
|
||||
);
|
||||
if (is_array($cc_recv)) {
|
||||
foreach ($cc_recv as $mail) {
|
||||
if ($mail['name'] != '') {
|
||||
$cc_value =
|
||||
$this->db->real_escape_string($mail['name'])
|
||||
. ' <'
|
||||
. $this->db->real_escape_string($mail['email'])
|
||||
. ">";
|
||||
} else {
|
||||
$cc_value = $this->db->real_escape_string($mail['email']);
|
||||
}
|
||||
if ($cc_value != '') {
|
||||
$sql = "INSERT INTO ticket_header
|
||||
(`id`,`ticket_nachricht`,`type`,`value`)
|
||||
VALUES
|
||||
('', '$ticketnachricht', 'cc', '" . $cc_value . "')";
|
||||
$this->db->InsertWithoutLog($sql);
|
||||
}
|
||||
$this->db->InsertWithoutLog($sql);
|
||||
$ticketnachricht = $this->db->GetInsertID();
|
||||
$this->db->InsertWithoutLog(
|
||||
"UPDATE ticket
|
||||
SET status='neu', zugewiesen = 0, inbearbeitung=0
|
||||
WHERE schluessel LIKE '$schluessel'"
|
||||
);
|
||||
$this->db->Update(
|
||||
"UPDATE `ticket` AS `t`
|
||||
INNER JOIN (
|
||||
SELECT COUNT(`id`) AS `co`, `ticket`
|
||||
FROM `ticket_nachricht`
|
||||
GROUP BY `ticket`
|
||||
) AS `tn` ON t.schluessel = tn.ticket
|
||||
SET t.nachrichten_anz = tn.co
|
||||
WHERE t.schluessel = '$schluessel'"
|
||||
);
|
||||
}
|
||||
} else {
|
||||
if (!$DEBUG) {
|
||||
if ($action_html != '') {
|
||||
$ticketnachricht = $this->ticketModule->CreateTicket(
|
||||
$this->projectId,
|
||||
$mailacc,
|
||||
$name_sender,
|
||||
$from,
|
||||
$subject,
|
||||
$action_html,
|
||||
$timestamp,
|
||||
"email",
|
||||
null,
|
||||
$verfasser_replyto,
|
||||
$mail_replyto
|
||||
); // ACHTUNG immer Projekt eprooshop
|
||||
} else {
|
||||
$ticketnachricht = $this->ticketModule->CreateTicket(
|
||||
$this->projectId,
|
||||
$mailacc,
|
||||
$name_sender,
|
||||
$from,
|
||||
$subject,
|
||||
$action,
|
||||
$timestamp,
|
||||
"email",
|
||||
null,
|
||||
$verfasser_replyto,
|
||||
$mail_replyto
|
||||
); // ACHTUNG immer Projekt eprooshop
|
||||
}
|
||||
$schluessel = $this->db->Select(
|
||||
"SELECT `ticket`
|
||||
FROM `ticket_nachricht`
|
||||
WHERE `id`='$ticketnachricht' LIMIT 1"
|
||||
);
|
||||
} else {
|
||||
echo "Lege neues Ticket an\n";
|
||||
}
|
||||
} */
|
||||
|
||||
if ($ticketnachricht > 0 && $id > 0) {
|
||||
$this->db->Update(
|
||||
"UPDATE `emailbackup_mails`
|
||||
SET ticketnachricht='$ticketnachricht'
|
||||
WHERE id='$id' LIMIT 1"
|
||||
);
|
||||
if (is_array($cc_recv)) {
|
||||
foreach ($cc_recv as $mail) {
|
||||
if ($mail['name'] != '') {
|
||||
$cc_value =
|
||||
$this->db->real_escape_string($mail['name'])
|
||||
. ' <'
|
||||
. $this->db->real_escape_string($mail['email'])
|
||||
. ">";
|
||||
} else {
|
||||
$cc_value = $this->db->real_escape_string($mail['email']);
|
||||
}
|
||||
$cc_recv = [];
|
||||
if ($cc_value != '') {
|
||||
$sql = "INSERT INTO ticket_header
|
||||
(`id`,`ticket_nachricht`,`type`,`value`)
|
||||
VALUES
|
||||
('', '$ticketnachricht', 'cc', '" . $cc_value . "')";
|
||||
$this->db->InsertWithoutLog($sql);
|
||||
}
|
||||
}
|
||||
$cc_recv = [];
|
||||
}
|
||||
}
|
||||
|
||||
// Prüfen ob Ordner vorhanden ansonsten anlegen
|
||||
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
|
||||
if (!is_dir($ordner) && $id > 0) {
|
||||
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||||
}
|
||||
$raw_full_email = $message->getRawContent();
|
||||
file_put_contents($ordner . '/mail.txt', $raw_full_email);
|
||||
}
|
||||
|
||||
//speichere anhang als datei
|
||||
if ($anhang == 1 && $id > 0) {
|
||||
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname;
|
||||
if (!is_dir($ordner)) {
|
||||
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||||
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
||||
}
|
||||
}
|
||||
|
||||
// Prüfen ob Ordner vorhanden ansonsten anlegen
|
||||
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
|
||||
if (!is_dir($ordner) && $id > 0) {
|
||||
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||||
}
|
||||
$raw_full_email = $message->getRawContent();
|
||||
file_put_contents($ordner . '/mail.txt', $raw_full_email);
|
||||
}
|
||||
|
||||
//speichere anhang als datei
|
||||
if ($anhang == 1 && $id > 0) {
|
||||
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname;
|
||||
if (!is_dir($ordner)) {
|
||||
if (!is_dir($ordner)) {
|
||||
if ($DEBUG) {
|
||||
echo "mkdir $ordner\n";
|
||||
} else {
|
||||
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||||
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
||||
}
|
||||
}
|
||||
// Prüfen ob Ordner vorhanden ansonsten anlegen
|
||||
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
|
||||
if (!is_dir($ordner)) {
|
||||
}
|
||||
|
||||
foreach ($attachments as $attachment) {
|
||||
if ($attachment->getFileName() !== '') {
|
||||
if ($DEBUG) {
|
||||
echo "mkdir $ordner\n";
|
||||
} else {
|
||||
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
||||
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
||||
$handle = fopen($ordner . '/' . $attachment->getFileName(), 'wb');
|
||||
if ($handle) {
|
||||
fwrite($handle, $attachment->getContent());
|
||||
fclose($handle);
|
||||
}
|
||||
}
|
||||
}
|
||||
//Schreibe Anhänge in Datei-Tabelle
|
||||
$datei = $ordner . '/' . $attachment->getFileName();
|
||||
$dateiname = $attachment->getFileName();
|
||||
if (stripos($dateiname, '=?utf-8') !== false) {
|
||||
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
||||
$dateiname = htmlspecialchars_decode($dateiname);
|
||||
}
|
||||
if (stripos($dateiname, '=?iso-8859') !== false) {
|
||||
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
||||
$dateiname = htmlspecialchars_decode($dateiname);
|
||||
}
|
||||
|
||||
foreach ($attachments as $attachment) {
|
||||
if ($attachment->getFileName() !== '') {
|
||||
if ($DEBUG) {
|
||||
} else {
|
||||
$handle = fopen($ordner . '/' . $attachment->getFileName(), 'wb');
|
||||
if ($handle) {
|
||||
fwrite($handle, $attachment->getContent());
|
||||
fclose($handle);
|
||||
}
|
||||
}
|
||||
//Schreibe Anhänge in Datei-Tabelle
|
||||
$datei = $ordner . '/' . $attachment->getFileName();
|
||||
$dateiname = $attachment->getFileName();
|
||||
if (stripos($dateiname, '=?utf-8') !== false) {
|
||||
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
||||
$dateiname = htmlspecialchars_decode($dateiname);
|
||||
}
|
||||
if (stripos($dateiname, '=?iso-8859') !== false) {
|
||||
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
||||
$dateiname = htmlspecialchars_decode($dateiname);
|
||||
}
|
||||
if ($DEBUG) {
|
||||
echo "CreateDatei($dateiname,{$dateiname},\"\",\"\",\"datei\",\"Support Mail\",true,"
|
||||
. $this->config->WFuserdata . "/dms/" . $this->config->WFdbname . ")\n";
|
||||
} else {
|
||||
$tmpid = $this->erpApi->CreateDatei(
|
||||
$dateiname,
|
||||
$dateiname,
|
||||
'',
|
||||
'',
|
||||
$datei,
|
||||
'Support Mail',
|
||||
true,
|
||||
$this->config->WFuserdata . '/dms/' . $this->config->WFdbname
|
||||
);
|
||||
}
|
||||
|
||||
if ($DEBUG) {
|
||||
echo "CreateDatei($dateiname,{$dateiname},\"\",\"\",\"datei\",\"Support Mail\",true,"
|
||||
. $this->config->WFuserdata . "/dms/" . $this->config->WFdbname . ")\n";
|
||||
} else {
|
||||
$tmpid = $this->erpApi->CreateDatei(
|
||||
$dateiname,
|
||||
$dateiname,
|
||||
'',
|
||||
'',
|
||||
$datei,
|
||||
'Support Mail',
|
||||
true,
|
||||
$this->config->WFuserdata . '/dms/' . $this->config->WFdbname
|
||||
);
|
||||
}
|
||||
|
||||
if ($DEBUG) {
|
||||
echo "AddDateiStichwort $tmpid,'Anhang','Ticket',$ticketnachricht,true)\n";
|
||||
} else {
|
||||
$this->erpApi->AddDateiStichwort(
|
||||
$tmpid,
|
||||
'Anhang',
|
||||
'Ticket',
|
||||
$ticketnachricht,
|
||||
true
|
||||
);
|
||||
}
|
||||
if ($DEBUG) {
|
||||
echo "AddDateiStichwort $tmpid,'Anhang','Ticket',$ticketnachricht,true)\n";
|
||||
} else {
|
||||
$this->erpApi->AddDateiStichwort(
|
||||
$tmpid,
|
||||
'Anhang',
|
||||
'Ticket',
|
||||
$ticketnachricht,
|
||||
true
|
||||
);
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if (
|
||||
$this->mailAccount->isAutoresponseEnabled()
|
||||
&& $this->mailAccount->getAutoresponseText() !== ''
|
||||
&& (
|
||||
$this->erpApi->AutoresponderBlacklist($from) !== 1
|
||||
|| $this->mailAccount->isAutoresponseLimitEnabled() === false
|
||||
)
|
||||
) {
|
||||
|
||||
$text = $this->mailAccount->getAutoresponseText();
|
||||
$betreff = $this->mailAccount->getAutoresponseSubject();
|
||||
|
||||
if (empty($text)) $text = '';
|
||||
if (empty($betreff)) $betreff = '';
|
||||
|
||||
$text = str_replace('{TICKET}', $schluessel, $text);
|
||||
$text = str_replace('{BETREFF}', $subject, $text);
|
||||
$betreff = str_replace('{TICKET}', $schluessel, $betreff);
|
||||
$betreff = str_replace('{BETREFF}', $subject, $betreff);
|
||||
|
||||
if (
|
||||
$this->mailAccount->isAutoresponseEnabled()
|
||||
&& $this->mailAccount->getAutoresponseText() !== ''
|
||||
&& (
|
||||
$this->erpApi->AutoresponderBlacklist($from) !== 1
|
||||
|| $this->mailAccount->isAutoresponseLimitEnabled() === false
|
||||
)
|
||||
) {
|
||||
if (!$this->erpApi->isHTML($text)) {
|
||||
$text = str_replace("\r\n", '<br>', $text);
|
||||
}
|
||||
$this->erpApi->MailSend(
|
||||
$this->mailAccount->getSenderEmailAddress(),
|
||||
'',
|
||||
$from,
|
||||
$name_sender,
|
||||
$betreff,
|
||||
$text
|
||||
);
|
||||
|
||||
if (!$this->erpApi->isHTML($text)) {
|
||||
$text = str_replace("\r\n", '<br>', $text);
|
||||
}
|
||||
$this->erpApi->MailSend(
|
||||
$this->mailAccount->getSenderEmailAddress(),
|
||||
'',
|
||||
$from,
|
||||
$name_sender,
|
||||
$betreff,
|
||||
$text
|
||||
);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
Loading…
Reference in New Issue
Block a user