Ticket system implemented ticketregeln (ticket rules)

classes/Modules/Ticket/Task/TicketImportHelper.php

@@ -216,7 +216,7 @@ class TicketImportHelper
         }
     }
 
-    /* Function from Gateway */    
+    /* Functions from Gateway */    
      /**
      * @param string $ticketNumber
      *
@@ -233,6 +233,81 @@ class TicketImportHelper
         return (int) $count;
     }
 
+    /**
+     * @param string $recipientMail
+     * @param string $senderMail
+     * @param string $senderName
+     * @param string $subject
+     *
+     * @return array
+     */
+    public function getTicketRules(
+        string $recipientMail,
+        string $senderMail,
+        string $senderName,
+        string $subject
+    ): array {
+
+/*
+        $sql = "SELECT
+            tr.spam AS `is_spam`,
+            tr.dsgvo AS `is_gdpr_relevant`,
+            tr.prio AS `priority`,
+            tr.persoenlich AS `is_private`,
+            tr.warteschlange AS `queue_id`
+        FROM `ticket_regeln` AS `tr`
+        WHERE
+          tr.aktiv = 1
+          AND (tr.empfaenger_email LIKE :source_email OR empfaenger_email = '')
+          AND (
+              tr.sender_email LIKE :sender_email
+              OR (tr.sender_email LIKE '@%' AND :sender_email LIKE CONCAT('%', tr.sender_email))
+              OR tr.sender_email = ''
+          )
+          AND (tr.name LIKE :sender_name OR tr.name = '')
+          AND (tr.betreff LIKE :subject OR tr.betreff = '')";
+        $values = [
+            'source_email' => $recipientMail,
+            'sender_email' => $senderMail,
+            'sender_name'  => $senderName,
+            'subject'      => $subject,
+        ];
+
+        return $this->db->fetchAll($sql, $values);
+
+*/
+
+        // Legacy DB implementation:
+
+        $sql = "SELECT
+            tr.id,
+            tr.spam AS `is_spam`,
+            tr.dsgvo AS `is_gdpr_relevant`,
+            tr.prio AS `priority`,
+            tr.persoenlich AS `is_private`,
+            tr.warteschlange AS `queue_id`
+        FROM `ticket_regeln` AS `tr`
+        WHERE
+          tr.aktiv = 1
+          AND ('".$recipientMail."' LIKE tr.empfaenger_email OR tr.empfaenger_email = '')
+          AND ('".$senderMail."' LIKE tr.sender_email OR tr.sender_email = '')
+          AND ('".$senderMail."' LIKE tr.name OR tr.name = '')
+          AND ('".$subject."' LIKE tr.betreff OR tr.betreff = '')";
+
+         $this->logger->debug('ticket rule',['sql' => $sql]);
+
+         $result = $this->db->SelectArr($sql);
+
+        if ($result != null) {
+          $this->logger->debug('ticket rules',['count',count($result)]);         
+          return ($result);
+        } else {
+         $this->logger->debug('no ticket rules applicable',['']);         
+          return(array());
+        }
+    }
+
+    /* END Functions from Gateway */    
 
     public function createTicket(
         int $projectId,
@@ -322,21 +397,81 @@ class TicketImportHelper
             $messageId = $this->db->GetInsertID();
 
             $this->logger->debug('inserted',['id' => $messageId, 'schluessel' => $ticketNumber]);
-
             $this->updateTicketMessagesCount($ticketNumber);
             $this->resetTicketStatus($ticketNumber);
   //          $this->db->commit();
-
+            $success = 1;
-            return (int) $messageId;
+            $this->markTicketMessagesCompleted($ticketNumber);        
         } catch (Throwable $e) {
 //            $this->db->rollBack();
-
+            $success = 0;
             $this->logger->error('Failed to insert ticket message into db', ['exception' => $e]);
+        }
 
+
+        $this->applyTicketRules($messageId);
+
+        return($success);
     }
-            $this->markTicketMessagesCompleted($ticketNumber);
+
+    public function applyTicketRules(int $ticketMessageId): void
+    {
+/*        $ticketData = $this->gateway->tryGetTicketDataByByMessage($ticketMessageId); */
+
+        $ticketData = $this->db->SelectArr("SELECT t.id, tn.mail as sender_email, tn.verfasser as sender_name, tn.betreff as subject, t.quelle as source_email FROM ticket t INNER JOIN ticket_nachricht tn ON tn.ticket = t.schluessel WHERE tn.id = '".$ticketMessageId."'")[0];
+
+        if ($ticketData === null) {
+            throw new InvalidArgumentException('cannot find ticket by message id');
         }
 
+        $ticketId = $ticketData['id'];
+        $senderMail = $ticketData['sender_email'];
+        $senderName = $ticketData['sender_name'];
+        $subject = $ticketData['subject'];
+        $source = $ticketData['source_email'];
+
+        $this->logger->debug('check ticket rules',['tn_id' => $ticketMessageId, 'sender_email' => $senderMail, 'subject' => $subject]);
+
+        //TODO: richtig loggen: $this->app->erp->LogFile("Empfaengermail: $quelle Sendermail: $mailadresse Kunde: $kunde Betreff: $betreff");
+        $ruleArray = $this->getTicketRules($source, $senderMail, $senderName, $subject);
+        if (empty($ruleArray)) {
+            return;
+        }
+
+        foreach ($ruleArray as $rule) {
+
+            $this->logger->debug('ticket rule applies',['rule_id' => $rule['id']]);
+
+/*
+            $update = $this->db->update();
+            $update->table('ticket');
+            if ($rule['is_spam'] === 1) {
+                $update->set('inbearbeitung', 0);
+                $update->set('zugewiesen', 1);
+                $this->db->perform(
+                    'UPDATE `ticket_nachricht` SET `status` = :status WHERE `ticket` = :ticket_id',
+                    ['status' => TicketGateway::STATUS_SPAM, 'ticket_id' => $ticketId]
+                );
+            }
+            $update->set('dsgvo', $rule['is_gdpr_relevant']);
+            $update->set('privat', $rule['is_private'] );
+            $update->set('prio', $rule['priority'] );
+            $update->where('id = :ticket_id');
+            $sql = $update->getStatement();
+            $this->db->perform($sql, ['ticket_id' => $ticketId]);
+*/
+
+            if ($rule['is_spam'] === 1) {
+              $sql = "UPDATE `ticket_nachricht` SET `status` = \'spam\' WHERE `id` = '".$ticketMessageId."'";
+              $this->db->Update($sql);
+            }
+
+            $sql = "UPDATE `ticket` SET `dsgvo` = '".$rule['is_gdpr_relevant']."', `privat` = '".$rule['is_private']."', `prio` = '".$rule['priority']."', `warteschlange` = '".$rule['queue_id']."' WHERE `id` = '".$ticketId."'";
+            $this->db->Update($sql);
+        }
+    }
+
+
     /* End TicketService */   
 
     /**
@@ -355,6 +490,9 @@ class TicketImportHelper
                 continue;
             }
             try {
+
+                $this->logger->debug('Start import', ['message' => $message->getSubject()]);
+
                 $this->importMessage($message);
                 $insertedMailsCount++;
                 if ($this->mailAccount->isDeleteAfterImportEnabled()) {

www/lib/class.erpapi.php

@@ -7084,6 +7084,7 @@ title: 'Abschicken',
 
     $navarray['menu']['admin'][++$menu]['first']  = array('Verwaltung','rechnung','list');
 
+    $navarray['menu']['admin'][$menu]['sec'][]  = array('Ticketregeln','ticketregeln','list');
     $navarray['menu']['admin'][$menu]['sec'][]  = array('Zeitkonten','zeiterfassung','list');
     if(!$this->RechteVorhanden('mitarbeiterzeiterfassung','dashboard')){
       $navarray['menu']['admin'][$menu]['sec'][]  = array('Antrag einreichen','mitarbeiterzeiterfassung','timemanagementrequest');

www/pages/content/ticketregeln_edit.tpl

@@ -0,0 +1,91 @@
+<div id="tabs">
+    <ul>
+        <li><a href="#tabs-1"></a></li>
+    </ul>
+    <!-- Example for multiple tabs
+    <ul hidden">
+        <li><a href="#tabs-1">First Tab</a></li>
+        <li><a href="#tabs-2">Second Tab</a></li>
+    </ul>
+    -->
+    <div id="tabs-1">
+        [MESSAGE]
+        <form action="" method="post">   
+            [FORMHANDLEREVENT]
+            <div class="row">
+	        	<div class="row-height">
+	        		<div class="col-xs-12 col-md-12 col-md-height">
+	        			<div class="inside inside-full-height">
+	        				<fieldset>
+                                <legend>{|Ticketregeln|}</legend><i>Ticketregeln f&uuml; die Verarbeitung bei Ticketeingang. Platzhalter werden mit % angegeben.</i>
+                                <table width="100%" border="0" class="mkTableFormular">
+                                    <tr><td>{|E-Mail Empf&auml;nger|}:</td><td><input type="text" name="empfaenger_email" value="[EMPFAENGER_EMAIL]" size="40"></td></tr>
+<tr><td>{|E-Mail Verfasser|}:</td><td><input type="text" name="sender_email" value="[SENDER_EMAIL]" size="40"></td></tr>
+<tr><td>{|Verfasser Name|}:</td><td><input type="text" name="name" value="[NAME]" size="40"></td></tr>
+<tr><td>{|Betreff|}:</td><td><input type="text" name="betreff" value="[BETREFF]" size="40"></td></tr>
+<tr><td>{|Papierkorb|}:</td><td><input type="text" name="spam" value="[SPAM]" size="40"></td></tr>
+<tr><td>{|Pers&ouml;nlich|}:</td><td><input type="text" name="persoenlich" value="[PERSOENLICH]" size="40"></td></tr>
+<tr><td>{|Prio|}:</td><td><input type="text" name="prio" value="[PRIO]" size="40"></td></tr>
+<tr><td>{|DSGVO|}:</td><td><input type="text" name="dsgvo" value="[DSGVO]" size="40"></td></tr>
+<tr><td>{|Verantwortliche Warteschlange|}:</td><td><input type="text" name="warteschlange" id="warteschlange" value="[WARTESCHLANGE]" size="40"></td></tr>
+<tr><td>{|Aktiv|}:</td><td><input type="text" name="aktiv" value="[AKTIV]" size="40"></td></tr>
+
+                                </table>
+                            </fieldset>            
+                        </div>
+               		</div>
+               	</div>	
+            </div>
+            <!-- Example for 2nd row            
+            <div class="row">
+	        	<div class="row-height">
+	        		<div class="col-xs-12 col-md-12 col-md-height">
+	        			<div class="inside inside-full-height">
+	        				<fieldset>
+                                <legend>{|Another legend|}</legend>
+                                <table width="100%" border="0" class="mkTableFormular">
+                                    <tr><td>{|Empfaenger_email|}:</td><td><input type="text" name="empfaenger_email" value="[EMPFAENGER_EMAIL]" size="40"></td></tr>
+<tr><td>{|Sender_email|}:</td><td><input type="text" name="sender_email" value="[SENDER_EMAIL]" size="40"></td></tr>
+<tr><td>{|Name|}:</td><td><input type="text" name="name" value="[NAME]" size="40"></td></tr>
+<tr><td>{|Betreff|}:</td><td><input type="text" name="betreff" value="[BETREFF]" size="40"></td></tr>
+<tr><td>{|Spam|}:</td><td><input type="text" name="spam" value="[SPAM]" size="40"></td></tr>
+<tr><td>{|Persoenlich|}:</td><td><input type="text" name="persoenlich" value="[PERSOENLICH]" size="40"></td></tr>
+<tr><td>{|Prio|}:</td><td><input type="text" name="prio" value="[PRIO]" size="40"></td></tr>
+<tr><td>{|Dsgvo|}:</td><td><input type="text" name="dsgvo" value="[DSGVO]" size="40"></td></tr>
+<tr><td>{|Warteschlange|}:</td><td><input type="text" name="warteschlange" value="[WARTESCHLANGE]" size="40"></td></tr>
+<tr><td>{|Aktiv|}:</td><td><input type="text" name="aktiv" value="[AKTIV]" size="40"></td></tr>
+
+                                </table>
+                            </fieldset>            
+                        </div>
+               		</div>
+               	</div>	
+            </div> -->
+            <input type="submit" name="submit" value="Speichern" style="float:right"/>
+        </form>
+    </div>    
+    <!-- Example for 2nd tab
+    <div id="tabs-2">
+        [MESSAGE]
+        <form action="" method="post">   
+            [FORMHANDLEREVENT]
+            <div class="row">
+            	<div class="row-height">
+            		<div class="col-xs-12 col-md-12 col-md-height">
+            			<div class="inside inside-full-height">
+            				<fieldset>
+                                <legend>{|...|}</legend>
+                                <table width="100%" border="0" class="mkTableFormular">
+                                    ...
+                                </table>
+                            </fieldset>            
+                        </div>
+               		</div>
+               	</div>	
+            </div>
+            <input type="submit" name="submit" value="Speichern" style="float:right"/>
+        </form>
+    </div>    
+    -->
+</div>
+

www/pages/content/ticketregeln_list.tpl

@@ -0,0 +1,5 @@
+<div id="tabs-1">
+    [MESSAGE]
+    [TAB1]
+    [TAB1NEXT]
+</div>

www/pages/ticketregeln.php

@@ -0,0 +1,208 @@
+<?php
+
+/*
+ * Copyright (c) 2022 Xenomporio project
+ */
+
+use Xentral\Components\Database\Exception\QueryFailureException;
+
+class Ticketregeln {
+
+    function __construct($app, $intern = false) {
+        $this->app = $app;
+        if ($intern)
+            return;
+
+        $this->app->ActionHandlerInit($this);
+        $this->app->ActionHandler("list", "ticketregeln_list");        
+        $this->app->ActionHandler("create", "ticketregeln_edit"); // This automatically adds a "New" button
+        $this->app->ActionHandler("edit", "ticketregeln_edit");
+        $this->app->ActionHandler("delete", "ticketregeln_delete");
+        $this->app->DefaultActionHandler("list");
+        $this->app->ActionHandlerListen($app);
+    }
+
+    public function Install() {
+        /* Fill out manually later */
+    }
+
+    static function TableSearch(&$app, $name, $erlaubtevars) {
+        switch ($name) {
+            case "ticketregeln_list":
+                $allowed['ticketregeln_list'] = array('list');
+                $heading = array('E-Mail Empf&auml;nger', 'E-Mail Verfasser', 'Verfasser Name', 'Betreff', 'Papierkorb', 'Pers&ouml;nlich', 'Prio', 'DSGVO', 'Verantw.', 'Aktiv', 'Men&uuml;');
+                $width = array('10%'); // Fill out manually later
+
+                $findcols = array('t.empfaenger_email', 't.sender_email', 't.name', 't.betreff', 't.spam', 't.persoenlich', 't.prio', 't.dsgvo', 't.warteschlange', 't.aktiv');
+                $searchsql = array('t.empfaenger_email', 't.sender_email', 't.name', 't.betreff', 't.spam', 't.persoenlich', 't.prio', 't.dsgvo', 't.warteschlange', 't.aktiv');
+
+                $defaultorder = 1;
+                $defaultorderdesc = 0;
+
+                $menu = "<table cellpadding=0 cellspacing=0><tr><td nowrap>" . "<a href=\"index.php?module=ticketregeln&action=edit&id=%value%\"><img src=\"./themes/{$app->Conf->WFconf['defaulttheme']}/images/edit.svg\" border=\"0\"></a>&nbsp;<a href=\"#\" onclick=DeleteDialog(\"index.php?module=ticketregeln&action=delete&id=%value%\");>" . "<img src=\"themes/{$app->Conf->WFconf['defaulttheme']}/images/delete.svg\" border=\"0\"></a>" . "</td></tr></table>";
+
+                $sql = "SELECT t.id, t.empfaenger_email, t.sender_email, t.name, t.betreff, t.spam, t.persoenlich, t.prio, t.dsgvo, w.warteschlange, t.aktiv, t.id FROM ticket_regeln t LEFT JOIN warteschlangen w ON t.warteschlange = w.label";
+
+                $where = "1";
+                $count = "SELECT count(DISTINCT id) FROM ticket_regeln WHERE $where";
+//                $groupby = "";
+
+                break;
+        }
+
+        $erg = false;
+
+        foreach ($erlaubtevars as $k => $v) {
+            if (isset($$v)) {
+                $erg[$v] = $$v;
+            }
+        }
+        return $erg;
+    }
+    
+    function ticketregeln_list() {
+        $this->app->erp->MenuEintrag("index.php?module=ticketregeln&action=list", "&Uuml;bersicht");
+        $this->app->erp->MenuEintrag("index.php?module=ticketregeln&action=create", "Neu anlegen");
+
+        $this->app->erp->MenuEintrag("index.php", "Zur&uuml;ck");
+
+        $this->app->YUI->TableSearch('TAB1', 'ticketregeln_list', "show", "", "", basename(__FILE__), __CLASS__);
+        $this->app->Tpl->Parse('PAGE', "ticketregeln_list.tpl");
+    }    
+
+    public function ticketregeln_delete() {
+        $id = (int) $this->app->Secure->GetGET('id');
+        
+        $this->app->DB->Delete("DELETE FROM `ticket_regeln` WHERE `id` = '{$id}'");        
+        $this->app->Tpl->Set('MESSAGE', "<div class=\"error\">Der Eintrag wurde gel&ouml;scht.</div>");        
+
+        $this->ticketregeln_list();
+    } 
+
+    /*
+     * Edit ticketregeln item
+     * If id is empty, create a new one
+     */
+        
+    function ticketregeln_edit() {
+        $id = $this->app->Secure->GetGET('id');
+              
+        $this->app->Tpl->Set('ID', $id);
+
+        $this->app->erp->MenuEintrag("index.php?module=ticketregeln&action=edit&id=$id", "Details");
+        $this->app->erp->MenuEintrag("index.php?module=ticketregeln&action=list", "Zur&uuml;ck zur &Uuml;bersicht");
+        $id = $this->app->Secure->GetGET('id');
+        $input = $this->GetInput();
+        $submit = $this->app->Secure->GetPOST('submit');
+                
+        if (empty($id)) {
+            // New item
+            $id = 'NULL';
+        } 
+
+        if ($submit != '')
+        {
+
+            // Write to database
+            
+            // Add checks here
+            $input['warteschlange'] = explode(" ",$input['warteschlange'])[0]; // Just the label
+
+            $columns = "id, ";
+            $values = "$id, ";
+            $update = "";
+    
+            $fix = "";
+
+            foreach ($input as $key => $value) {
+                $columns = $columns.$fix.$key;
+                $values = $values.$fix."'".$value."'";
+                $update = $update.$fix.$key." = '$value'";
+
+                $fix = ", ";
+            }
+
+//            echo($columns."<br>");
+//            echo($values."<br>");
+//            echo($update."<br>");
+
+            $sql = "INSERT INTO ticket_regeln (".$columns.") VALUES (".$values.") ON DUPLICATE KEY UPDATE ".$update;
+
+//            echo($sql);
+
+            $this->app->DB->Update($sql);
+
+            if ($id == 'NULL') {
+                $msg = $this->app->erp->base64_url_encode("<div class=\"success\">Das Element wurde erfolgreich angelegt.</div>");
+                header("Location: index.php?module=ticketregeln&action=list&msg=$msg");
+            } else {
+                $this->app->Tpl->Set('MESSAGE', "<div class=\"success\">Die Einstellungen wurden erfolgreich &uuml;bernommen.</div>");
+            }
+        }
+
+    
+        // Load values again from database
+        $result = $this->app->DB->SelectArr("SELECT t.id, t.empfaenger_email, t.sender_email, t.name, t.betreff, t.spam, t.persoenlich, t.prio, t.dsgvo, t.warteschlange, t.aktiv, t.id FROM ticket_regeln t"." WHERE id=$id");
+
+        foreach ($result[0] as $key => $value) {
+            $this->app->Tpl->Set(strtoupper($key), $value);   
+        }
+             
+        /*
+         * Add displayed items later
+         * 
+
+        $this->app->Tpl->Add('KURZUEBERSCHRIFT2', $email);
+        $this->app->Tpl->Add('EMAIL', $email);
+        $this->app->Tpl->Add('ANGEZEIGTERNAME', $angezeigtername);         
+         */
+
+        $this->app->YUI->AutoComplete("warteschlange","warteschlangename");
+
+
+//        $this->SetInput($input);              
+        $this->app->Tpl->Parse('PAGE', "ticketregeln_edit.tpl");
+    }
+
+    /**
+     * Get all paramters from html form and save into $input
+     */
+    public function GetInput(): array {
+        $input = array();
+        //$input['EMAIL'] = $this->app->Secure->GetPOST('email');
+        
+        $input['empfaenger_email'] = $this->app->Secure->GetPOST('empfaenger_email');
+	$input['sender_email'] = $this->app->Secure->GetPOST('sender_email');
+	$input['name'] = $this->app->Secure->GetPOST('name');
+	$input['betreff'] = $this->app->Secure->GetPOST('betreff');
+	$input['spam'] = $this->app->Secure->GetPOST('spam');
+	$input['persoenlich'] = $this->app->Secure->GetPOST('persoenlich');
+	$input['prio'] = $this->app->Secure->GetPOST('prio');
+	$input['dsgvo'] = $this->app->Secure->GetPOST('dsgvo');
+	$input['warteschlange'] = $this->app->Secure->GetPOST('warteschlange');
+	$input['aktiv'] = $this->app->Secure->GetPOST('aktiv');
+	
+
+        return $input;
+    }
+
+    /*
+     * Set all fields in the page corresponding to $input
+     */
+    function SetInput($input) {
+        // $this->app->Tpl->Set('EMAIL', $input['email']);        
+        
+        $this->app->Tpl->Set('EMPFAENGER_EMAIL', $input['empfaenger_email']);
+	$this->app->Tpl->Set('SENDER_EMAIL', $input['sender_email']);
+	$this->app->Tpl->Set('NAME', $input['name']);
+	$this->app->Tpl->Set('BETREFF', $input['betreff']);
+	$this->app->Tpl->Set('SPAM', $input['spam']);
+	$this->app->Tpl->Set('PERSOENLICH', $input['persoenlich']);
+	$this->app->Tpl->Set('PRIO', $input['prio']);
+	$this->app->Tpl->Set('DSGVO', $input['dsgvo']);
+	$this->app->Tpl->Set('WARTESCHLANGE', $input['warteschlange']);
+	$this->app->Tpl->Set('AKTIV', $input['aktiv']);
+	
+    }
+
+}