app = $app;
if ($intern)
return;
$this->app->ActionHandlerInit($this);
$this->app->ActionHandler("list", "ticket_list");
$this->app->ActionHandler("create", "ticket_create"); // This automatically adds a "New" button
$this->app->ActionHandler("edit", "ticket_edit");
$this->app->ActionHandler("minidetail", "ticket_minidetail");
$this->app->ActionHandler("text", "ticket_text"); // Output text for iframe display
$this->app->ActionHandler("text_ausgang", "ticket_text_ausgang"); // Output text for iframe display
$this->app->ActionHandler("statusfix", "ticket_statusfix"); // Xentral 20 compatibility set all ticket status to latest ticket_nachricht status
$this->app->ActionHandler("datefix", "ticket_datefix"); // Xentral 20 compatibility set all ticket dates to latest ticket_nachricht date
$this->app->ActionHandler("dateien", "ticket_dateien");
$this->app->DefaultActionHandler("list");
$this->app->ActionHandlerListen($app);
}
public function Install() {
/* Fill out manually later */
}
function ticket_status_icon(string $status) {
return('
');
}
public function TableSearch(&$app, $name, $erlaubtevars) {
function ticket_iconssql() {
return "CONCAT('![](\"./themes/new/images/status_',`t`.`status`,'.png\" "\\"',`t`.`status`,'\\"")
')";
}
switch ($name) {
case "ticket_list":
$allowed['ticket_list'] = array('list');
$heading = array('','','Ticket #', 'Aktion','Adresse', 'Betreff', 'Tags', 'Verant.', 'Nachr.', 'Status', 'Projekt', 'Menü');
$width = array('1%','1%','5%', '5%', '5%', '30%', '1%', '5%', '1%', '1%', '1%', '1%');
$findcols = array('t.id','t.id','t.schluessel', 't.zeit', 'a.name', 't.betreff', 't.tags', 'w.warteschlange', 'nachrichten_anz', 't.status', 'p.abkuerzung');
$searchsql = array( 't.schluessel', 't.zeit', 'a.name', 't.betreff','t.notiz', 't.tags', 'w.warteschlange', 't.status', 'p.abkuerzung','(SELECT mail FROM ticket_nachricht tn WHERE tn.ticket = t.schluessel AND tn.versendet <> 1 LIMIT 1)');
$defaultorder = 1;
$defaultorderdesc = 0;
$menu = "";
$timedifference = "if (
TIMESTAMPDIFF(hour, t.zeit, NOW()) < 24,
CONCAT(TIMESTAMPDIFF(hour, t.zeit, NOW()),'h'),
CONCAT(TIMESTAMPDIFF(day, t.zeit, NOW()), 'd ',MOD(TIMESTAMPDIFF(hour, t.zeit, NOW()),24),'h'))";
$dropnbox = "'
' AS `open`,
CONCAT('') AS `auswahl`";
$priobetreff = "if(t.prio!=1,REGEXP_REPLACE(t.betreff, '<[^>]*>+', ''),CONCAT('',REGEXP_REPLACE(t.betreff, '<[^>]*>+', ''),''))"; //+ #20230916 XSS
$anzahlnachrichten = "(SELECT COUNT(n.id) FROM ticket_nachricht n WHERE n.ticket = t.schluessel)";
$letztemail = $app->erp->FormatDateTimeShort("(SELECT MAX(n.zeit) FROM ticket_nachricht n WHERE n.ticket = t.schluessel AND n.zeit IS NOT NULL)");
$tagstart = "";
$tagend = "";
$sql = "SELECT SQL_CALC_FOUND_ROWS
t.id,
".$dropnbox.",
CONCAT('',t.schluessel,''),".
$app->erp->FormatDateTimeShort('zeit')." as aktion,
CONCAT(COALESCE(CONCAT(a.name,'
'),''),COALESCE((SELECT mail FROM ticket_nachricht tn WHERE tn.ticket = t.schluessel AND tn.versendet <> 1 LIMIT 1),'')) as combiadresse,
CONCAT('',".$priobetreff.",'
',replace(substring(ifnull(t.notiz,''),1,500),'\n','
'),''),
CONCAT(''\n,'".$tagstart."',replace(t.tags,',','".$tagend."
".$tagstart."'),'".$tagend."','
");
foreach ($file_attachments as $file_attachment) {
if ($showdelete) {
$deletetext = ''.
'
';
} else {
$deletetext = "";
}
$attachtext = "";
/* Not implemented -> Attachment of ticket_nachricht to business object is the better option -> implement later
$attachtext = ''.
'
'; */
$this->app->Tpl->Add($templatepos,
"".
htmlentities($this->app->erp->GetDateiName($file_attachment)).
" (".
$this->app->erp->GetDateiSize($file_attachment).
")".
"".
$deletetext.
$attachtext.
"
");
}
}
}
function add_attachments_header_html($ticket_id, $templatepos) {
$file_attachments = $this->app->erp->GetDateiSubjektObjekt('%','ticket_header',$ticket_id);
if (!empty($file_attachments)) {
$this->app->Tpl->Add($templatepos,"| {|Anhänge|}: | |
");
}
}
function add_messages_tpl($messages, $showdrafts) {
// Add Messages now
foreach ($messages as $message) {
$message['betreff'] = strip_tags($message['betreff']); //+ #20230916 XSS
// Clear this first
$this->app->Tpl->Set('NACHRICHT_ANHANG',"");
if (empty($message['betreff'])) {
$message['betreff'] = "...";
}
// Xentral 20 compatibility
if ($message['textausgang'] != '') {
// Sent message
$this->app->Tpl->Set("NACHRICHT_BETREFF",''.htmlentities($message['betreff']).'');
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeitausgang']);
$this->app->Tpl->Set("NACHRICHT_FLOAT","right");
$this->app->Tpl->Set("META_FLOAT","left");
$this->app->Tpl->Set("NACHRICHT_TEXT",$message['textausgang']);
$this->app->Tpl->Set("NACHRICHT_SENDER",htmlentities($message['bearbeiter']));
$this->app->Tpl->Set("NACHRICHT_RECIPIENTS",htmlentities($message['verfasser']." <".$message['mail'].">"));
// $this->app->Tpl->Set("NACHRICHT_TEXT",$message['textausgang']);
$this->app->Tpl->Set("NACHRICHT_TEXT",'');
$this->app->Tpl->Parse('MESSAGES', "ticket_nachricht.tpl");
}
if ($message['versendet'] == '1' && empty($message['textausgang'])) { // textausgang is always empty, except for old Xentral 20 tickets
// Sent message
if (is_null($message['zeitausgang'])) {
if (!$showdrafts) {
continue;
}
$this->app->Tpl->Set("NACHRICHT_BETREFF",htmlentities($message['betreff']." (Entwurf)"));
} else {
$this->app->Tpl->Set("NACHRICHT_BETREFF",''.htmlentities($message['betreff']).'');
}
$this->app->Tpl->Set("NACHRICHT_SENDER",htmlentities($message['verfasser']." <".$message['mail_replyto'].">"));
$this->app->Tpl->Set("NACHRICHT_RECIPIENTS",htmlentities($message['mail']));
$this->app->Tpl->Set("NACHRICHT_CC_RECIPIENTS",htmlentities($message['mail_cc']));
$this->app->Tpl->Set("NACHRICHT_FLOAT","right");
$this->app->Tpl->Set("META_FLOAT","left");
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeitausgang']);
$this->app->Tpl->Set("NACHRICHT_NAME",htmlentities($message['verfasser']));
} else {
// Received message
$this->app->Tpl->Set("NACHRICHT_SENDER",htmlentities($message['verfasser']." <".$message['mail'].">"));
if ($message['mail_recipients'] != '') {
$this->app->Tpl->Set("NACHRICHT_RECIPIENTS",htmlentities($message['mail_recipients']));
}
else {
// Xentral 20 compatibility
$this->app->Tpl->Set("NACHRICHT_RECIPIENTS",htmlentities($message['quelle']));
}
$this->app->Tpl->Set("NACHRICHT_CC_RECIPIENTS",htmlentities($message['mail_cc_recipients']));
$this->app->Tpl->Set("NACHRICHT_BETREFF",''.htmlentities($message['betreff']).'');
$this->app->Tpl->Set("NACHRICHT_FLOAT","left");
$this->app->Tpl->Set("META_FLOAT","right");
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeit']);
}
// $this->app->Tpl->Set("NACHRICHT_TEXT",$message['text']);
$this->app->Tpl->Set("NACHRICHT_TEXT",'');
$this->add_attachments_html($id,$message['id'],'NACHRICHT_ANHANG',false);
$this->app->Tpl->Parse('MESSAGES', "ticket_nachricht.tpl");
}
}
function ticket_text() {
$secure_html_tags = array(
'
',
'',
'',
'',
'