mirror of
https://github.com/OpenXE-org/OpenXE.git
synced 2024-12-25 14:10:28 +01:00
406 lines
19 KiB
PHP
406 lines
19 KiB
PHP
<?php
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/*
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* Copyright (c) 2022 Xenomporio project
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*/
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use Xentral\Components\Database\Exception\QueryFailureException;
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class Ticket {
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function __construct($app, $intern = false) {
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$this->app = $app;
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if ($intern)
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return;
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$this->app->ActionHandlerInit($this);
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$this->app->ActionHandler("list", "ticket_list");
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$this->app->ActionHandler("create", "ticket_edit"); // This automatically adds a "New" button
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$this->app->ActionHandler("edit", "ticket_edit");
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$this->app->ActionHandler("edit_raw", "ticket_edit_raw");
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$this->app->ActionHandler("delete", "ticket_delete");
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$this->app->DefaultActionHandler("list");
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$this->app->ActionHandlerListen($app);
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}
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public function Install() {
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/* Fill out manually later */
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}
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function ticket_status_icon(string $status) {
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return('<img src="./themes/new/images/status_'.$status.'.png" style="margin-right:1px" title="'.$status.'" border="0">');
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}
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static function TableSearch(&$app, $name, $erlaubtevars) {
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function ticket_iconssql() {
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return "CONCAT('<img src=\"./themes/new/images/status_',`t`.`status`,'.png\" style=\"margin-right:1px\" title=\"',`t`.`status`,'\" border=\"0\">')";
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}
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switch ($name) {
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case "ticket_list":
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$allowed['ticket_list'] = array('list');
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$heading = array('','','Ticket #', 'Datum', 'Adresse', 'Betreff', 'Notiz', 'Tags', 'Verantwortlich', 'Anzahl Nachrichten', 'Status', 'Alter', 'Projekt', 'Menü');
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$width = array('1%','1%','5%', '5%', '5%', '20%', '20%', '5%', '5%', '1%', '1%', '5%', '5%', '5%');
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$findcols = array('t.id','t.id','t.schluessel', 't.zeit', 't.bearbeiter', 'a.name', 't.betreff', 't.notiz', 't.tags', 'w.warteschlange', 'nachrichten_anz', 't.status', 't.projekt');
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$searchsql = array('t.schluessel', 't.zeit', 't.bearbeiter', 'a.name', 't.betreff', 't.notiz', 't.tags', 'w.warteschlange', 't.status', 't.projekt');
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$defaultorder = 1;
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$defaultorderdesc = 0;
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$menu = "<table cellpadding=0 cellspacing=0><tr><td nowrap>" . "<a href=\"index.php?module=ticket&action=edit&id=%value%\"><img src=\"./themes/{$app->Conf->WFconf['defaulttheme']}/images/edit.png\" border=\"0\"></a> <a href=\"#\" onclick=DeleteDialog(\"index.php?module=ticket&action=delete&id=%value%\");>" . "<img src=\"themes/{$app->Conf->WFconf['defaulttheme']}/images/delete.svg\" border=\"0\"></a>" . "</td></tr></table>";
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$timedifference = "if (
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TIMESTAMPDIFF(hour, t.zeit, curdate()) < 24,
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CONCAT(TIMESTAMPDIFF(hour, t.zeit, curdate()), 'h '),
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CONCAT(
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TIMESTAMPDIFF(day, t.zeit, curdate()), 'd ',MOD(TIMESTAMPDIFF(hour, t.zeit, curdate()), 24), 'h'))";
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$dropnbox = "'<img src=./themes/new/images/details_open.png class=details>' AS `open`, CONCAT('<input type=\"checkbox\" name=\"auswahl[]\" value=\"',t.id,'\" />') AS `auswahl`";
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$sql = "SELECT t.id,".$dropnbox.", t.schluessel, t.zeit, a.name, t.betreff, t.notiz, t.tags, w.warteschlange, (SELECT COUNT(n.id) FROM ticket_nachricht n WHERE n.ticket = t.schluessel) as nachrichten_anz, ".ticket_iconssql().", ".$timedifference.", p.abkuerzung, t.id
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FROM ticket t
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LEFT JOIN adresse a ON t.adresse = a.id
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LEFT JOIN warteschlangen w ON t.warteschlange = w.label
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LEFT JOIN projekt p on t.projekt = p.id";
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$where = "1";
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$moreinfo = true; // Allow drop down details
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$menucol = 13; // For moredata
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$count = "SELECT count(DISTINCT id) FROM ticket WHERE $where";
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// $groupby = "";
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break;
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}
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$erg = false;
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foreach ($erlaubtevars as $k => $v) {
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if (isset($$v)) {
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$erg[$v] = $$v;
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}
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}
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return $erg;
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}
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function ticket_list() {
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$this->app->erp->MenuEintrag("index.php?module=ticket&action=list", "Übersicht");
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$this->app->erp->MenuEintrag("index.php?module=ticket&action=create", "Neu anlegen");
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$this->app->erp->MenuEintrag("index.php", "Zurück");
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$this->app->YUI->TableSearch('TAB1', 'ticket_list', "show", "", "", basename(__FILE__), __CLASS__);
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$this->app->Tpl->Parse('PAGE', "ticket_list.tpl");
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}
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public function ticket_delete() {
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$id = (int) $this->app->Secure->GetGET('id');
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$this->app->DB->Delete("DELETE FROM `ticket` WHERE `id` = '{$id}'");
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$this->app->Tpl->Set('MESSAGE', "<div class=\"error\">Der Eintrag wurde gelöscht.</div>");
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$this->ticket_list();
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}
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function get_messages_of_ticket($ticket_id) {
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return $this->app->DB->SelectArr("SELECT n.id, n.betreff, n.verfasser, n.mail, n.zeit, n.versendet, n.text FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket WHERE t.id = ".$ticket_id." ORDER BY n.zeit DESC");
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}
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function ticket_edit() {
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$id = $this->app->Secure->GetGET('id');
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$this->app->Tpl->Set('ID', $id);
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$this->app->erp->MenuEintrag("index.php?module=ticket&action=edit&id=$id", "Details");
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$this->app->erp->MenuEintrag("index.php?module=ticket&action=list", "Zurück zur Übersicht");
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$id = $this->app->Secure->GetGET('id');
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$input = $this->GetInput();
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$submit = $this->app->Secure->GetPOST('submit');
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$msg = $this->app->erp->base64_url_decode($this->app->Secure->GetGET('msg'));
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if (empty($id)) {
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// New item
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$id = 'NULL';
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}
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// Always save
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if ($submit != '')
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{
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// Write to database
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// Add checks here
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$input['projekt'] = $this->app->erp->ReplaceProjekt(true,$input['projekt'],true); // Parameters: Target db?, value, from form?
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$input['adresse'] = $this->app->erp->ReplaceAdresse(true,$input['adresse'],true); // Parameters: Target db?, value, from form?
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$input['warteschlange'] = explode(" ",$input['warteschlange'])[0]; // Just the label
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$columns = "id, ";
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$values = "$id, ";
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$update = "";
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$fix = "";
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foreach ($input as $key => $value) {
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if ($this->app->DB->ColumnExists('ticket',$key)) {
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$columns = $columns.$fix.$key;
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$values = $values.$fix."'".$value."'";
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$update = $update.$fix.$key." = '$value'";
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$fix = ", ";
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}
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}
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$sql = "INSERT INTO ticket (".$columns.") VALUES (".$values.") ON DUPLICATE KEY UPDATE ".$update;
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$this->app->DB->Update($sql);
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if ($id == 'NULL') {
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$msg = $this->app->erp->base64_url_encode("<div class=\"success\">Das Element wurde erfolgreich angelegt.</div>");
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header("Location: index.php?module=ticket&action=list&msg=$msg");
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} else {
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$msg = "<div class=\"success\">Die Einstellungen wurden erfolgreich übernommen.</div>";
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}
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}
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// Load values again from database
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$result = $this->app->DB->SelectArr("SELECT t.id, t.schluessel, t.zeit, p.abkuerzung as projekt, t.bearbeiter, t.quelle, t.status, t.adresse, t.kunde, CONCAT(w.label,' ',w.warteschlange) as warteschlange, t.mailadresse, t.prio, t.betreff, t.zugewiesen, t.inbearbeitung, t.inbearbeitung_user, t.firma, t.notiz, t.bitteantworten, t.service, t.kommentar, t.privat, t.dsgvo, t.tags, t.nachrichten_anz, t.id FROM ticket t LEFT JOIN adresse a ON t.adresse = a.id LEFT JOIN projekt p on t.projekt = p.id LEFT JOIN warteschlangen w on t.warteschlange = w.label WHERE t.id=$id");
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foreach ($result[0] as $key => $value) {
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$this->app->Tpl->Set(strtoupper($key), $value);
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}
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$this->app->Tpl->Set('STATUSICON', $this->ticket_status_icon($result[0]['status'])." ");
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$this->app->YUI->AutoComplete("adresse","adresse");
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$this->app->Tpl->Set('ADRESSE', $this->app->erp->ReplaceAdresse(false,$result[0]['adresse'],false)); // Convert ID to form display
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$this->app->YUI->AutoComplete("projekt","projektname",1);
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$this->app->YUI->AutoComplete("status","ticketstatus",1);
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$this->app->Tpl->Set('STATUS', $this->app->erp->GetStatusTicketSelect($result[0]['status']));
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$input['projekt'] = $this->app->erp->ReplaceProjekt(false,$input['projekt'],false); // Parameters: Target db?, value, from form?
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$this->app->YUI->AutoComplete("warteschlange","warteschlangename");
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// Get messsages
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$messages = $this->get_messages_of_ticket($id);
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switch ($submit) {
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case 'neue_email':
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// Show new message dialog?
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$msg = ""; // Suppress save message
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$recv_messages = $this->app->DB->SelectArr("SELECT n.betreff, n.verfasser, n.mail, n.zeit, n.versendet, n.text FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket WHERE t.id = ".$id." AND n.versendet != 1 ORDER BY n.zeit DESC");
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$this->app->Tpl->Set('EMAIL_AN', $recv_messages[0]['mail']);
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$this->app->Tpl->Set('EMAIL_BETREFF', "RE: ".$messages[0]['betreff']);
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$this->app->Tpl->Set('EMAIL_SENDER', $this->app->erp->GetSelectEmailMitName($dokument['von']));
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$anschreiben = $this->app->DB->Select("SELECT anschreiben FROM adresse WHERE id='".$result[0]['adresse']."' LIMIT 1");
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if($anschreiben=="")
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{
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$anschreiben = $this->app->erp->Beschriftung("dokument_anschreiben");
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}
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$this->app->Tpl->Set('EMAIL_TEXT',$anschreiben.",\n".$this->app->erp->Grussformel($projekt,$sprache));;
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$this->app->YUI->AutoComplete("email_an","emailname");
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$this->app->YUI->AutoComplete("email_cc","emailname");
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$this->app->YUI->AutoComplete("email_bcc","emailname");
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$this->app->YUI->CkEditor("email_text","internal", null, 'JQUERY');
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$this->app->Tpl->Parse('NEW_MESSAGE', "ticket_new_message.tpl");
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break;
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case 'absenden':
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$senderName = $this->app->User->GetName()." (".$this->app->erp->GetFirmaAbsender().")";
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$senderAddress = $this->app->erp->GetFirmaMail();
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// Enforce Ticket #
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if (!preg_match("/Ticket #[0-9]{12}/i", $input['email_betreff'])) {
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$input['email_betreff'].= " Ticket #".$result[0]['schluessel'];
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}
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if (
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$this->app->erp->MailSend(
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$senderAddress,
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$senderName,
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$input['email_an'],
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$input['email_an'],
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$input['email_betreff'],
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$input['email_text'],
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'',0,false,'','',
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true
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) != 0
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) {
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// Put message into ticket_nachricht
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$sql = "INSERT INTO `ticket_nachricht` (
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`ticket`, `zeit`, `text`, `betreff`, `medium`, `versendet`,
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`verfasser`, `mail`,`status`, `verfasser_replyto`, `mail_replyto`
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) VALUES (
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'".$result[0]['schluessel']."',
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NOW(),
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'".$input['email_text']."',
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'".$input['email_betreff']."',
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'".'email'."',
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'1',
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'".$senderName."',
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'".$senderAddress."',
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'gesendet',
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'".$senderName."',
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'".$senderAddress."');";
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$this->app->DB->Insert($sql);
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$msg = '<div class="info">Die E-Mail wurde erfolgreich versendet an '.$input['email_an'].'. '.$this->app->erp->mail_error.'</div>';
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header("Location: index.php?module=ticket&action=edit&id=".$id."&msg=".$this->app->erp->base64_url_encode($msg));
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}
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else {
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$msg = '<div class="error">Fehler beim Versenden der E-Mail: '.$this->app->erp->mail_error.'</div>';
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}
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// Get messsages again
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$messages = $this->get_messages_of_ticket($id);
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break;
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}
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// Add Messages now
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foreach ($messages as $message) {
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$this->app->Tpl->Set("NACHRICHT_BETREFF",$message['betreff']);
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$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeit']);
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if ($message['versendet'] == '1') {
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$this->app->Tpl->Set("NACHRICHT_RICHTUNG","An");
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$this->app->Tpl->Set("NACHRICHT_FLOAT","right");
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} else {
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$this->app->Tpl->Set("NACHRICHT_RICHTUNG","Von");
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$this->app->Tpl->Set("NACHRICHT_FLOAT","left");
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}
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$this->app->Tpl->Set("NACHRICHT_NAME",$message['verfasser']);
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$this->app->Tpl->Set("NACHRICHT_EMAILADRESSE",$message['mail']);
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$this->app->Tpl->Set("NACHRICHT_TEXT",$message['text']);
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$file_attachments = $this->app->erp->GetDateiSubjektObjekt('Anhang','Ticket',$message['id']);
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if (!empty($file_attachments)) {
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$this->app->Tpl->Add('NACHRICHT_ANHANG',"<hr style=\"border-style:solid; border-width:1px\">");
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foreach ($file_attachments as $file_attachment) {
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$this->app->Tpl->Add('NACHRICHT_ANHANG',
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"<a href=\"index.php?module=dateien&action=send&id=".$file_attachment.
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"\">".
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htmlentities($this->app->erp->GetDateiName($file_attachment)).
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" (".
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$this->app->erp->GetDateiSize($file_attachment).
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")".
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"</a>".
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"</br>");
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}
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}
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$this->app->Tpl->Parse('MESSAGES', "ticket_nachricht.tpl");
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}
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$this->app->Tpl->Set('MESSAGE', $msg);
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$this->app->Tpl->Parse('PAGE', "ticket_edit.tpl");
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}
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/**
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* Get all paramters from html form and save into $input
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*/
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public function GetInput(): array {
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$input = array();
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//$input['EMAIL'] = $this->app->Secure->GetPOST('email');
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$input['projekt'] = $this->app->Secure->GetPOST('projekt');
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$input['status'] = $this->app->Secure->GetPOST('status');
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$input['adresse'] = $this->app->Secure->GetPOST('adresse');
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$input['warteschlange'] = $this->app->Secure->GetPOST('warteschlange');
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$input['prio'] = $this->app->Secure->GetPOST('prio');
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$input['notiz'] = $this->app->Secure->GetPOST('notiz');
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$input['tags'] = $this->app->Secure->GetPOST('tags');
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$input['email_sender'] = $this->app->Secure->GetPOST('email_sender');
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$input['email_an'] = $this->app->Secure->GetPOST('email_an');
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$input['email_cc'] = $this->app->Secure->GetPOST('email_cc');
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$input['email_bcc'] = $this->app->Secure->GetPOST('email_bcc');
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$input['email_betreff'] = $this->app->Secure->GetPOST('email_betreff');
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$input['email_text'] = $this->app->Secure->GetPOST('email_text');
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return $input;
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}
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public function GetInput_raw(): array {
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$input = array();
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//$input['EMAIL'] = $this->app->Secure->GetPOST('email');
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$input['schluessel'] = $this->app->Secure->GetPOST('schluessel');
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$input['zeit'] = $this->app->Secure->GetPOST('zeit');
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$input['projekt'] = $this->app->Secure->GetPOST('projekt');
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$input['bearbeiter'] = $this->app->Secure->GetPOST('bearbeiter');
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$input['quelle'] = $this->app->Secure->GetPOST('quelle');
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$input['status'] = $this->app->Secure->GetPOST('status');
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$input['adresse'] = $this->app->Secure->GetPOST('adresse');
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$input['kunde'] = $this->app->Secure->GetPOST('kunde');
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$input['warteschlange'] = $this->app->Secure->GetPOST('warteschlange');
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$input['mailadresse'] = $this->app->Secure->GetPOST('mailadresse');
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$input['prio'] = $this->app->Secure->GetPOST('prio');
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$input['betreff'] = $this->app->Secure->GetPOST('betreff');
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$input['zugewiesen'] = $this->app->Secure->GetPOST('zugewiesen');
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$input['inbearbeitung'] = $this->app->Secure->GetPOST('inbearbeitung');
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$input['inbearbeitung_user'] = $this->app->Secure->GetPOST('inbearbeitung_user');
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$input['firma'] = $this->app->Secure->GetPOST('firma');
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$input['notiz'] = $this->app->Secure->GetPOST('notiz');
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$input['bitteantworten'] = $this->app->Secure->GetPOST('bitteantworten');
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$input['service'] = $this->app->Secure->GetPOST('service');
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$input['kommentar'] = $this->app->Secure->GetPOST('kommentar');
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$input['privat'] = $this->app->Secure->GetPOST('privat');
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$input['dsgvo'] = $this->app->Secure->GetPOST('dsgvo');
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$input['tags'] = $this->app->Secure->GetPOST('tags');
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$input['nachrichten_anz'] = $this->app->Secure->GetPOST('nachrichten_anz');
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return $input;
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}
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/*
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* Set all fields in the page corresponding to $input
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*/
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function SetInput($input) {
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// $this->app->Tpl->Set('EMAIL', $input['email']);
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$this->app->Tpl->Set('SCHLUESSEL', $input['schluessel']);
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$this->app->Tpl->Set('ZEIT', $input['zeit']);
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$this->app->Tpl->Set('PROJEKT', $input['projekt']);
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$this->app->Tpl->Set('BEARBEITER', $input['bearbeiter']);
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$this->app->Tpl->Set('QUELLE', $input['quelle']);
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$this->app->Tpl->Set('STATUS', $input['status']);
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$this->app->Tpl->Set('ADRESSE', $input['adresse']);
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$this->app->Tpl->Set('KUNDE', $input['kunde']);
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$this->app->Tpl->Set('WARTESCHLANGE', $input['warteschlange']);
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$this->app->Tpl->Set('MAILADRESSE', $input['mailadresse']);
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$this->app->Tpl->Set('PRIO', $input['prio']);
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$this->app->Tpl->Set('BETREFF', $input['betreff']);
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$this->app->Tpl->Set('ZUGEWIESEN', $input['zugewiesen']);
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$this->app->Tpl->Set('INBEARBEITUNG', $input['inbearbeitung']);
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$this->app->Tpl->Set('INBEARBEITUNG_USER', $input['inbearbeitung_user']);
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$this->app->Tpl->Set('FIRMA', $input['firma']);
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$this->app->Tpl->Set('NOTIZ', $input['notiz']);
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$this->app->Tpl->Set('BITTEANTWORTEN', $input['bitteantworten']);
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$this->app->Tpl->Set('SERVICE', $input['service']);
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$this->app->Tpl->Set('KOMMENTAR', $input['kommentar']);
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|
$this->app->Tpl->Set('PRIVAT', $input['privat']);
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$this->app->Tpl->Set('DSGVO', $input['dsgvo']);
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$this->app->Tpl->Set('TAGS', $input['tags']);
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$this->app->Tpl->Set('NACHRICHTEN_ANZ', $input['nachrichten_anz']);
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|
|
|
}
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|
|
|
}
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