mirror of
https://github.com/OpenXE-org/OpenXE.git
synced 2024-12-26 14:40:29 +01:00
321 lines
11 KiB
PHP
321 lines
11 KiB
PHP
<?php
|
|
|
|
declare(strict_types=1);
|
|
|
|
namespace Xentral\Modules\Ticket\Service;
|
|
|
|
use Throwable;
|
|
use Xentral\Components\Database\Database;
|
|
use Xentral\Modules\SystemMailer\Data\EmailBackupAccount;
|
|
use Xentral\Modules\Ticket\Exception\InvalidArgumentException;
|
|
use Xentral\Modules\Ticket\Exception\NumberGeneratorException;
|
|
use Xentral\Modules\Ticket\Wrapper\AddressWrapper;
|
|
|
|
class TicketService
|
|
{
|
|
/** @var Database $db */
|
|
private $db;
|
|
|
|
/** @var TicketGateway $gateway */
|
|
private $gateway;
|
|
|
|
/** @var AddressWrapper $addressService */
|
|
private $addressService;
|
|
|
|
/**
|
|
* TicketService constructor.
|
|
*
|
|
* @param Database $db
|
|
* @param TicketGateway $gateway
|
|
* @param AddressWrapper $addressService
|
|
*/
|
|
public function __construct(Database $db, TicketGateway $gateway, AddressWrapper $addressService)
|
|
{
|
|
$this->db = $db;
|
|
$this->gateway = $gateway;
|
|
$this->addressService = $addressService;
|
|
}
|
|
|
|
/**
|
|
* @param int $projectId
|
|
* @param EmailBackupAccount $mailAccount
|
|
* @param string $senderName
|
|
* @param string $senderAddress
|
|
* @param string $subject
|
|
* @param int $timestamp
|
|
* @param string $replyToName
|
|
* @param string $replyToAddress
|
|
*
|
|
* @return int
|
|
*/
|
|
public function createTicket(
|
|
int $projectId,
|
|
EmailBackupAccount $mailAccount,
|
|
string $senderName,
|
|
string $senderAddress,
|
|
string $subject,
|
|
int $timestamp,
|
|
string $replyToName,
|
|
string $replyToAddress
|
|
): int
|
|
{
|
|
$assigneeAddressId = $mailAccount->getAddressId();
|
|
if ($assigneeAddressId < 1) {
|
|
$assigneeAddressId = $this->addressService->tryGetAddressIdByEmailAddress(
|
|
$mailAccount->getEmailAddress()
|
|
);
|
|
}
|
|
$ticketNumber = $this->generateRandomTicketNumber();
|
|
if($projectId < 1) {
|
|
$projectId = $mailAccount->getProjectId();
|
|
}
|
|
if ($mailAccount->isTicketMarkAsFinishedEnabled()) {
|
|
$status = TicketGateway::STATUS_COMPLETED;
|
|
} else {
|
|
$status = TicketGateway::STATUS_NEW;
|
|
}
|
|
|
|
$insertTicket = "INSERT INTO `ticket` (
|
|
`schluessel`, `zeit`, `projekt`, `quelle`, `status`, `kunde`,
|
|
`mailadresse`, `prio`, `betreff`,`warteschlange`,`adresse`
|
|
) VALUES (
|
|
:ticket_number, :date_received, :project_id, :source, :status, :sender_name,
|
|
:sender_email, :priority, :subject, :queue_id, :address_id);";
|
|
$values = [
|
|
'ticket_number' => $ticketNumber,
|
|
'date_received' => date('Y-m-d H:i:s', $timestamp),
|
|
'project_id' => $projectId,
|
|
'source' => $mailAccount->getEmailAddress(),
|
|
'status' => $status,
|
|
'sender_name' => $senderName,
|
|
'sender_email' => $senderAddress,
|
|
'priority' => 3,
|
|
'subject' => $subject,
|
|
'queue_id' => $mailAccount->getTicketQueueId(),
|
|
'address_id' => $assigneeAddressId,
|
|
];
|
|
$this->db->perform($insertTicket, $values);
|
|
$ticketId = $this->db->lastInsertId();
|
|
|
|
/* todo This should not be included at this point
|
|
|
|
$sql = "INSERT INTO `ticket_nachricht` (`id`, `ticket`, `zeit`,`text`,`betreff`,`medium`,`verfasser`, `mail`,`status`,`verfasser_replyto`, `mail_replyto`)
|
|
VALUES (NULL, '$testschluessel', FROM_UNIXTIME($timestamp), '$text','$betreff','$medium','$kunde', '$mailadresse','neu','".$this->app->DB->real_escape_string($verfasser_replyto)."', '".$this->app->DB->real_escape_string($mail_replyto)."');";
|
|
|
|
$this->app->DB->InsertWithoutLog($sql);
|
|
$ticket_nachricht_id = $this->app->DB->GetInsertID();
|
|
|
|
$this->app->DB->Update("UPDATE ticket AS t
|
|
INNER JOIN (
|
|
SELECT count(id) as co, ticket
|
|
FROM ticket_nachricht
|
|
GROUP BY ticket
|
|
) AS tn ON t.schluessel = tn.ticket
|
|
SET t.nachrichten_anz = tn.co
|
|
WHERE t.schluessel = '$testschluessel'");
|
|
*/
|
|
|
|
// todo als rueckgabe ticketnachricht
|
|
return $ticket_nachricht_id;
|
|
}
|
|
|
|
/**
|
|
* @param int $ticketMessageId
|
|
*
|
|
* @throws InvalidArgumentException
|
|
*
|
|
* @return void
|
|
*/
|
|
public function applyTicketRules(int $ticketMessageId): void
|
|
{
|
|
$ticketData = $this->gateway->tryGetTicketDataByByMessage($ticketMessageId);
|
|
if ($ticketData === null) {
|
|
throw new InvalidArgumentException('cannot find ticket by message id');
|
|
}
|
|
$ticketId = $ticketData['id'];
|
|
$senderMail = $ticketData['sender_email'];
|
|
$senderName = $ticketData['sender_name'];
|
|
$subject = $ticketData['subject'];
|
|
$source = $ticketData['source_email'];
|
|
|
|
//TODO: richtig loggen: $this->app->erp->LogFile("Empfaengermail: $quelle Sendermail: $mailadresse Kunde: $kunde Betreff: $betreff");
|
|
$ruleArray = $this->gateway->getTicketRules($source, $senderMail, $senderName, $subject);
|
|
if (empty($ruleArray)) {
|
|
return;
|
|
}
|
|
|
|
foreach ($ruleArray as $rule) {
|
|
$update = $this->db->update();
|
|
$update->table('ticket');
|
|
if ($rule['is_spam'] === 1) {
|
|
$update->set('inbearbeitung', 0);
|
|
$update->set('zugewiesen', 1);
|
|
$this->db->perform(
|
|
'UPDATE `ticket_nachricht` SET `status` = :status WHERE `ticket` = :ticket_id',
|
|
['status' => TicketGateway::STATUS_SPAM, 'ticket_id' => $ticketId]
|
|
);
|
|
}
|
|
$update->set('dsgvo', $rule['is_gdpr_relevant']);
|
|
$update->set('privat', $rule['is_private'] );
|
|
$update->set('prio', $rule['priority'] );
|
|
$update->where('id = :ticket_id');
|
|
$sql = $update->getStatement();
|
|
$this->db->perform($sql, ['ticket_id' => $ticketId]);
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @param string $ticketNumber
|
|
* @param int $timestamp
|
|
* @param string $message
|
|
* @param string $subject
|
|
* @param string $senderName
|
|
* @param string $senderAddress
|
|
* @param string $status
|
|
* @param string $replyToName
|
|
* @param string $replyToAddress
|
|
*
|
|
* @return int
|
|
*/
|
|
public function addTicketMessage(
|
|
string $ticketNumber,
|
|
int $timestamp,
|
|
string $message,
|
|
string $subject,
|
|
string $senderName,
|
|
string $senderAddress,
|
|
string $status,
|
|
string $replyToName,
|
|
string $replyToAddress
|
|
): int
|
|
{
|
|
$this->db->beginTransaction();
|
|
try {
|
|
$this->markTicketMessagesCompleted($ticketNumber);
|
|
$sql = 'INSERT INTO `ticket_nachricht` (
|
|
`ticket`, `zeit`, `text`, `betreff`, `medium`,
|
|
`verfasser`, `mail`,`status`, `verfasser_replyto`, `mail_replyto`
|
|
) VALUES (
|
|
:ticket_number, :date_received, :message, :subject, :medium,
|
|
:sender_name, :sender_address, :status, :replyto_name, :replyto_address
|
|
)';
|
|
$dateString = date('Y-m-d H:i:s', $timestamp);
|
|
$values = [
|
|
'ticket_number' => $ticketNumber,
|
|
'date_received' => $dateString,
|
|
'message' => $message,
|
|
'subject' => $subject,
|
|
'medium' => 'email',
|
|
'sender_name' => $senderName,
|
|
'sender_address' => $senderAddress,
|
|
'status' => $status,
|
|
'replyto_name' => $replyToName,
|
|
'replyto_address' => $replyToAddress,
|
|
];
|
|
$this->db->perform($sql, $values);
|
|
$messageId = $this->db->lastInsertId();
|
|
$this->updateTicketMessagesCount($ticketNumber);
|
|
$this->resetTicketStatus($ticketNumber);
|
|
$this->db->commit();
|
|
|
|
return $messageId;
|
|
} catch (Throwable $e) {
|
|
$this->db->rollBack();
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @param string $ticketNumber
|
|
*
|
|
* @return void
|
|
*/
|
|
public function markTicketMessagesCompleted(string $ticketNumber): void
|
|
{
|
|
$this->setTicketMessagesStatus($ticketNumber, TicketGateway::STATUS_COMPLETED);
|
|
}
|
|
|
|
/**
|
|
* @param string $ticketNumber
|
|
* @param string $status
|
|
*
|
|
* @return void
|
|
*/
|
|
private function setTicketMessagesStatus(string $ticketNumber, string $status): void
|
|
{
|
|
$sql = 'UPDATE `ticket_nachricht` SET `status` = :status WHERE `ticket` = :ticket_number';
|
|
$this->db->perform($sql, ['ticket_number' => $ticketNumber, 'status' => $status]);
|
|
}
|
|
|
|
/**
|
|
* @param string $ticketNumber
|
|
*
|
|
* @throws InvalidArgumentException
|
|
*
|
|
* @return void
|
|
*/
|
|
public function resetTicketStatus(string $ticketNumber): void
|
|
{
|
|
$this->ensureTicketNumberExists($ticketNumber);
|
|
$sql = 'UPDATE `ticket` SET
|
|
`status` = :status,
|
|
`zugewiesen` = :is_assigned,
|
|
`inbearbeitung` = :is_editor_locked
|
|
WHERE `schluessel` = :ticket_number';
|
|
$values = [
|
|
'status' => TicketGateway::STATUS_NEW,
|
|
'is_assigned' => 0,
|
|
'is_editor_locked' => 0
|
|
];
|
|
$this->db->perform($sql, $values);
|
|
}
|
|
|
|
/**
|
|
* @param string $ticketNumber
|
|
*
|
|
* @return void
|
|
*/
|
|
public function updateTicketMessagesCount(string $ticketNumber): void
|
|
{
|
|
$this->ensureTicketNumberExists($ticketNumber);
|
|
$count = $this->gateway->getMessageCountByTicketNumber($ticketNumber);
|
|
$count++;
|
|
$sql = 'UPDATE `ticket` SET `nachrichten_anz` = :message_amount WHERE schluessel = :ticket_number';
|
|
$this->db->perform($sql, ['message_amount' => $count, 'ticket_number' => $ticketNumber]);
|
|
}
|
|
|
|
/**
|
|
* @param string $ticketNumber
|
|
*
|
|
* @return void
|
|
*/
|
|
private function ensureTicketNumberExists(string $ticketNumber): void
|
|
{
|
|
if (!$this->gateway->existsTicketNumber($ticketNumber)) {
|
|
throw new InvalidArgumentException(
|
|
sprintf('ticket number "%s" does not exist', $ticketNumber)
|
|
);
|
|
}
|
|
}
|
|
|
|
/**
|
|
* @throws NumberGeneratorException
|
|
*
|
|
* @return string
|
|
*/
|
|
private function generateRandomTicketNumber(): string
|
|
{
|
|
$random = rand(300,700);
|
|
$loopCounter = 0;
|
|
while(true) {
|
|
$candidate = sprintf('%s%04d', date('Ymd'), $random++);
|
|
if (!$this->gateway->existsTicketNumber($candidate)) {
|
|
return $candidate;
|
|
}
|
|
if ($loopCounter > 99) {
|
|
throw new NumberGeneratorException('ticket number generation failed');
|
|
}
|
|
$loopCounter++;
|
|
}
|
|
}
|
|
}
|