mirror of
https://github.com/OpenXE-org/OpenXE.git
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1025 lines
44 KiB
PHP
1025 lines
44 KiB
PHP
<?php
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/*
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* Copyright (c) 2022 OpenXE project
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*/
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use Xentral\Components\Database\Exception\QueryFailureException;
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use Xentral\Modules\Ticket\Task;
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class Ticket {
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function __construct($app, $intern = false) {
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$this->app = $app;
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if ($intern)
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return;
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$this->app->ActionHandlerInit($this);
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$this->app->ActionHandler("list", "ticket_list");
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$this->app->ActionHandler("create", "ticket_create"); // This automatically adds a "New" button
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$this->app->ActionHandler("edit", "ticket_edit");
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$this->app->ActionHandler("minidetail", "ticket_minidetail");
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$this->app->ActionHandler("text", "ticket_text"); // Output text for iframe display
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$this->app->ActionHandler("text_ausgang", "ticket_text_ausgang"); // Output text for iframe display
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$this->app->ActionHandler("statusfix", "ticket_statusfix"); // Xentral 20 compatibility set all ticket status to latest ticket_nachricht status
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$this->app->ActionHandler("datefix", "ticket_datefix"); // Xentral 20 compatibility set all ticket dates to latest ticket_nachricht date
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$this->app->DefaultActionHandler("list");
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$this->app->ActionHandlerListen($app);
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}
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public function Install() {
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/* Fill out manually later */
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}
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function ticket_status_icon(string $status) {
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return('<img src="./themes/new/images/status_'.$status.'.png" style="margin-right:1px" title="'.$status.'" border="0">');
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}
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public function TableSearch(&$app, $name, $erlaubtevars) {
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function ticket_iconssql() {
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return "CONCAT('<img src=\"./themes/new/images/status_',`t`.`status`,'.png\" style=\"margin-right:1px\" title=\"',`t`.`status`,'\" border=\"0\">')";
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}
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switch ($name) {
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case "ticket_list":
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$allowed['ticket_list'] = array('list');
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$heading = array('','','Ticket #', 'Aktion','Adresse', 'Betreff', 'Tags', 'Verant.', 'Nachr.', 'Status', 'Projekt', 'Menü');
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$width = array('1%','1%','5%', '5%', '5%', '30%', '1%', '5%', '1%', '1%', '1%', '1%');
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$findcols = array('t.id','t.id','t.schluessel', 't.zeit', 'a.name', 't.betreff', 't.tags', 'w.warteschlange', 'nachrichten_anz', 't.status', 'p.abkuerzung');
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$searchsql = array( 't.schluessel', 't.zeit', 'a.name', 't.betreff','t.notiz', 't.tags', 'w.warteschlange', 't.status', 'p.abkuerzung','(SELECT mail FROM ticket_nachricht tn WHERE tn.ticket = t.schluessel AND tn.versendet <> 1 LIMIT 1)');
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$defaultorder = 1;
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$defaultorderdesc = 0;
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$menu = "<table cellpadding=0 cellspacing=0><tr><td nowrap>" . "<a href=\"index.php?module=ticket&action=edit&id=%value%\"><img src=\"./themes/{$app->Conf->WFconf['defaulttheme']}/images/edit.svg\" border=\"0\"></a>" . "</td></tr></table>";
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$timedifference = "if (
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TIMESTAMPDIFF(hour, t.zeit, NOW()) < 24,
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CONCAT(TIMESTAMPDIFF(hour, t.zeit, NOW()),'h'),
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CONCAT(TIMESTAMPDIFF(day, t.zeit, NOW()), 'd ',MOD(TIMESTAMPDIFF(hour, t.zeit, NOW()),24),'h'))";
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$dropnbox = "'<img src=./themes/new/images/details_open.png class=details>' AS `open`,
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CONCAT('<input type=\"checkbox\" name=\"auswahl[]\" value=\"',t.id,'\" />') AS `auswahl`";
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$priobetreff = "if(t.prio!=1,t.betreff,CONCAT('<b><font color=red>',t.betreff,'</font></b>'))";
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$anzahlnachrichten = "(SELECT COUNT(n.id) FROM ticket_nachricht n WHERE n.ticket = t.schluessel)";
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$letztemail = $app->erp->FormatDateTimeShort("(SELECT MAX(n.zeit) FROM ticket_nachricht n WHERE n.ticket = t.schluessel AND n.zeit IS NOT NULL)");
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$tagstart = "<li class=\"tag-editor-tag\">";
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$tagend = "</li>";
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$sql = "SELECT SQL_CALC_FOUND_ROWS
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t.id,
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".$dropnbox.",
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CONCAT('<a href=\"index.php?module=ticket&action=edit&id=',t.id,'\">',t.schluessel,'</a>'),".
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$app->erp->FormatDateTimeShort('zeit')." as aktion,
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CONCAT(COALESCE(CONCAT(a.name,'<br>'),''),COALESCE((SELECT mail FROM ticket_nachricht tn WHERE tn.ticket = t.schluessel AND tn.versendet <> 1 LIMIT 1),'')) as combiadresse,
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CONCAT('<b>',".$priobetreff.",'</b><br/><i>',replace(substring(ifnull(t.notiz,''),1,500),'\n','<br/>'),'</i>'),
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CONCAT('<div class=\"ticketoffene\"><ul class=\"tag-editor\">'\n,'".$tagstart."',replace(t.tags,',','".$tagend."<div class=\"tag-editor-spacer\"> </div>".$tagstart."'),'".$tagend."','</ul></div>'),
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w.warteschlange,
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".$anzahlnachrichten." as `nachrichten_anz`,
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".ticket_iconssql().",
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p.abkuerzung,
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t.id
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FROM ticket t
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LEFT JOIN adresse a ON t.adresse = a.id
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LEFT JOIN warteschlangen w ON t.warteschlange = w.label
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LEFT JOIN projekt p on t.projekt = p.id";
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$where = "1";
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// Toggle filters
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$this->app->Tpl->Add('JQUERYREADY', "$('#meinetickets').click( function() { fnFilterColumn1( 0 ); } );");
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$this->app->Tpl->Add('JQUERYREADY', "$('#prio').click( function() { fnFilterColumn2( 0 ); } );");
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$this->app->Tpl->Add('JQUERYREADY', "$('#geschlossene').click( function() { fnFilterColumn3( 0 ); } );");
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$this->app->Tpl->Add('JQUERYREADY', "$('#spam').click( function() { fnFilterColumn4( 0 ); } );");
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for ($r = 1;$r <= 4;$r++) {
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$this->app->Tpl->Add('JAVASCRIPT', '
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function fnFilterColumn' . $r . ' ( i )
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{
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if(oMoreData' . $r . $name . '==1)
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oMoreData' . $r . $name . ' = 0;
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else
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oMoreData' . $r . $name . ' = 1;
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$(\'#' . $name . '\').dataTable().fnFilter(
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\'\',
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i,
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0,0
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);
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}
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');
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}
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$more_data1 = $this->app->Secure->GetGET("more_data1");
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if ($more_data1 == 1) {
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$where .= " AND t.warteschlange IN (SELECT w.label FROM warteschlangen w WHERE adresse=".$this->app->User->GetAdresse().")"; // Queues of user
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} else {
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}
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$more_data2 = $this->app->Secure->GetGET("more_data2");
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if ($more_data2 == 1) {
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$where .= " AND t.prio = '1'";
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}
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else {
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}
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$more_data3 = $this->app->Secure->GetGET("more_data3");
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if ($more_data3 == 1) {
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}
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else {
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$where .= " AND (t.status <> 'abgeschlossen')"; // Exclude and geschlossen
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}
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$more_data4 = $this->app->Secure->GetGET("more_data4");
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if ($more_data4 == 1) {
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}
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else {
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$where .= " AND (t.status <> 'spam')";
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}
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// END Toggle filters
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$moreinfo = true; // Allow drop down details
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$menucol = 11; // For moredata
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$count = "SELECT count(DISTINCT id) FROM ticket t WHERE $where";
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// echo(htmlentities($sql." ".$where));
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// $groupby = "";
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break;
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}
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$erg = false;
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foreach ($erlaubtevars as $k => $v) {
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if (isset($$v)) {
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$erg[$v] = $$v;
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}
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}
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return $erg;
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}
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// Ensure status 'offen' on self-assigned tickets
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function ticket_set_self_assigned_status(array $ids) {
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$sql = "UPDATE ticket SET status = 'offen'
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WHERE
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status = 'neu'
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AND id IN (".implode(',',$ids).")
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AND warteschlange IN (SELECT label FROM warteschlangen WHERE adresse = '".$this->app->User->GetAdresse()."')";
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$this->app->DB->Update($sql);
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}
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function ticket_list() {
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// Process multi action
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$auswahl = $this->app->Secure->GetPOST('auswahl');
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$selectedIds = [];
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if(!empty($auswahl)) {
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foreach($auswahl as $selectedId) {
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$selectedId = (int)$selectedId;
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if($selectedId > 0) {
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$selectedIds[] = $selectedId;
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}
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}
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$status = $this->app->Secure->GetPOST('status');
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$warteschlange = $this->app->Secure->GetPOST('warteschlange');
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$sql = "UPDATE ticket SET status = '".$status."', zeit = NOW()";
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if ($warteschlange != '') {
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$sql .= ", warteschlange = '".explode(" ",$warteschlange)[0]."'";
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}
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$sql .= " WHERE id IN (".implode(",",$selectedIds).")";
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$this->app->DB->Update($sql);
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$this->ticket_set_self_assigned_status($selectedIds);
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}
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// List
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$this->app->YUI->TagEditor('taglist', array('width'=>370));
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$this->app->Tpl->Add('SCRIPTJAVASCRIPT','<link rel="stylesheet" type="text/css" href="./css/jquery.tag-editor.css">');
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$this->app->erp->MenuEintrag("index.php?module=ticket&action=list", "Übersicht");
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$this->app->erp->MenuEintrag("index.php?module=ticket&action=create", "Neu anlegen");
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$this->app->erp->MenuEintrag("index.php", "Zurück");
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$this->app->Tpl->Set('STATUS', $this->app->erp->GetStatusTicketSelect('neu'));
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$this->app->YUI->AutoComplete("warteschlange","warteschlangename");
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$this->app->YUI->TableSearch('TAB1', 'ticket_list', "show", "", "", basename(__FILE__), __CLASS__);
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$this->app->Tpl->Parse('PAGE', "ticket_list.tpl");
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}
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function get_messages_of_ticket($ticket_id, $where, $limit) {
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if ($limit) {
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$limitsql = " LIMIT ".((int) $limit);
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} else {
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$limitsql = "";
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}
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if (empty($ticket_id)) {
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$ticket_where = "";
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} else {
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$ticket_where = " AND t.id = ".$ticket_id;
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}
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if (empty($where)) {
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$where = "1";
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}
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// $sql = "SELECT n.id, n.betreff, n.verfasser, n.mail, n.mail_cc, n.zeit, n.zeitausgang, n.versendet, n.text, n.verfasser_replyto, mail_replyto, (SELECT GROUP_CONCAT(value SEPARATOR ', ' FROM ticket_header th WHERE th.ticket_nachricht = n.id AND th.type = 'cc') value from) as cc FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket WHERE (".$where.") AND t.id = ".$ticket_id." ORDER BY n.zeit DESC ".$limitsql;
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$sql = "SELECT n.id,
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n.betreff,
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n.bearbeiter,
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n.verfasser,
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n.mail,
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t.quelle,
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".$this->app->erp->FormatDateTimeShort('n.zeit','zeit').",
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".$this->app->erp->FormatDateTimeShort('n.zeitausgang','zeitausgang').",
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n.versendet,
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n.text,
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n.textausgang,
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n.verfasser_replyto,
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n.mail_replyto,
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n.mail_cc,
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(SELECT GROUP_CONCAT(value SEPARATOR ', ') FROM ticket_header th WHERE th.ticket_nachricht = n.id AND th.type = 'cc') as mail_cc_recipients,
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(SELECT GROUP_CONCAT(value SEPARATOR ', ') FROM ticket_header th WHERE th.ticket_nachricht = n.id AND th.type = 'to') as mail_recipients
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FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket
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WHERE (".$where.") ".$ticket_where." ORDER BY n.zeit DESC ".$limitsql;
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return $this->app->DB->SelectArr($sql);
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}
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function add_attachments_html($ticket_id, $message_id,$templatepos,$showdelete) {
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$file_attachments = $this->app->erp->GetDateiSubjektObjekt('Anhang','Ticket',$message_id);
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if (!empty($file_attachments)) {
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$this->app->Tpl->Add('NACHRICHT_ANHANG',"<hr style=\"border-style:solid; border-width:1px\">");
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foreach ($file_attachments as $file_attachment) {
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if ($showdelete) {
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$deletetext = '<a href=index.php?module=ticket&action=edit&id='.$ticket_id.'&cmd=deleteattachment'.'&fileid='.$file_attachment.'>'.
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'<img src="./themes/' . $this->app->Conf->WFconf['defaulttheme'] . '/images/delete.svg" /></a>';
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} else {
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$deletetext = "";
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}
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$attachtext = "";
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/* Not implemented -> Attachment of ticket_nachricht to business object is the better option -> implement later
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$attachtext = '<a href=index.php?module=dateien&action=edit&id='.$file_attachment.'>'.
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'<img src="./themes/' . $this->app->Conf->WFconf['defaulttheme'] . '/images/copy.svg" /></a>'; */
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$this->app->Tpl->Add($templatepos,
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"<a href=\"index.php?module=dateien&action=send&id=".$file_attachment.
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"\">".
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htmlentities($this->app->erp->GetDateiName($file_attachment)).
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" (".
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$this->app->erp->GetDateiSize($file_attachment).
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")".
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"</a>".
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$deletetext.
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$attachtext.
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"<br>");
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}
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}
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}
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function add_messages_tpl($messages, $showdrafts) {
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// Add Messages now
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foreach ($messages as $message) {
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// Clear this first
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$this->app->Tpl->Set('NACHRICHT_ANHANG',"");
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// Xentral 20 compatibility
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if ($message['textausgang'] != '') {
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// Sent message
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$this->app->Tpl->Set("NACHRICHT_BETREFF",'<a href="index.php?module=ticket&action=text_ausgang&mid='.$message['id'].'" target="_blank">'.htmlentities($message['betreff']).'</a>');
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$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeitausgang']);
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$this->app->Tpl->Set("NACHRICHT_FLOAT","right");
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$this->app->Tpl->Set("META_FLOAT","left");
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$this->app->Tpl->Set("NACHRICHT_TEXT",$message['textausgang']);
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$this->app->Tpl->Set("NACHRICHT_SENDER",htmlentities($message['bearbeiter']));
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$this->app->Tpl->Set("NACHRICHT_RECIPIENTS",htmlentities($message['verfasser']." <".$message['mail'].">"));
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// $this->app->Tpl->Set("NACHRICHT_TEXT",$message['textausgang']);
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$this->app->Tpl->Set("NACHRICHT_TEXT",'<iframe class="ticket_text" src="index.php?module=ticket&action=text_ausgang&mid='.$message['id'].'"></iframe>');
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$this->app->Tpl->Parse('MESSAGES', "ticket_nachricht.tpl");
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}
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if ($message['versendet'] == '1' && empty($message['textausgang'])) { // textausgang is always empty, except for old Xentral 20 tickets
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// Sent message
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if (is_null($message['zeitausgang'])) {
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if (!$showdrafts) {
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continue;
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}
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$this->app->Tpl->Set("NACHRICHT_BETREFF",htmlentities($message['betreff']." (Entwurf)"));
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} else {
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$this->app->Tpl->Set("NACHRICHT_BETREFF",'<a href="index.php?module=ticket&action=text&mid='.$message['id'].'&insecure=1" target="_blank">'.htmlentities($message['betreff']).'</a>');
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}
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$this->app->Tpl->Set("NACHRICHT_SENDER",htmlentities($message['verfasser']." <".$message['mail_replyto'].">"));
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$this->app->Tpl->Set("NACHRICHT_RECIPIENTS",htmlentities($message['mail']));
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$this->app->Tpl->Set("NACHRICHT_CC_RECIPIENTS",htmlentities($message['mail_cc']));
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$this->app->Tpl->Set("NACHRICHT_FLOAT","right");
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$this->app->Tpl->Set("META_FLOAT","left");
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$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeitausgang']);
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$this->app->Tpl->Set("NACHRICHT_NAME",htmlentities($message['verfasser']));
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} else {
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// Received message
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$this->app->Tpl->Set("NACHRICHT_SENDER",htmlentities($message['verfasser']." <".$message['mail'].">"));
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if ($message['mail_recipients'] != '') {
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$this->app->Tpl->Set("NACHRICHT_RECIPIENTS",htmlentities($message['mail_recipients']));
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}
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else {
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// Xentral 20 compatibility
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$this->app->Tpl->Set("NACHRICHT_RECIPIENTS",htmlentities($message['quelle']));
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}
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$this->app->Tpl->Set("NACHRICHT_CC_RECIPIENTS",htmlentities($message['mail_cc_recipients']));
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$this->app->Tpl->Set("NACHRICHT_BETREFF",'<a href="index.php?module=ticket&action=text&mid='.$message['id'].'&insecure=1" target="_blank">'.htmlentities($message['betreff']).'</a>');
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$this->app->Tpl->Set("NACHRICHT_FLOAT","left");
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$this->app->Tpl->Set("META_FLOAT","right");
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$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeit']);
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}
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// $this->app->Tpl->Set("NACHRICHT_TEXT",$message['text']);
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$this->app->Tpl->Set("NACHRICHT_TEXT",'<iframe class="ticket_text" src="index.php?module=ticket&action=text&mid='.$message['id'].'"></iframe>');
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$this->add_attachments_html($id,$message['id'],'NACHRICHT_ANHANG',false);
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$this->app->Tpl->Parse('MESSAGES', "ticket_nachricht.tpl");
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}
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}
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function ticket_text() {
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$secure_html_tags = array(
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'<br>',
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'<p>',
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'<strong>',
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'<b>',
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'<table>',
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'<tr>',
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'<td>',
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'<style>'
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);
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$mid = $this->app->Secure->GetGET('mid');
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$insecure = $this->app->Secure->GetGET('insecure');
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if (empty($mid)) {
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return;
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}
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$messages = $this->get_messages_of_ticket("", "n.id = ".$mid, NULL);
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if (empty($messages)) {
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}
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if ($insecure) {
|
|
$this->app->Tpl->Set("TEXT",$messages[0]['text']);
|
|
} else {
|
|
|
|
$secure_text = strip_tags($messages[0]['text'],$secure_html_tags);
|
|
|
|
if (strlen($secure_text) != strlen($messages[0]['text'])) {
|
|
// $secure_text = "<p style=\"all: initial;border-bottom-color:black;border-bottom-style:solid;border-bottom-width:1px;display:block;font-size:small;\">Einige Elemente wurden durch OpenXE blockiert.</p>".$secure_text;
|
|
$secure_text = "<img src=\"./themes/{$this->app->Conf->WFconf['defaulttheme']}/images/icon-invisible.svg\" alt=\"Einige Elemente wurden durch OpenXE blockiert.\" title=\"Einige Elemente wurden durch OpenXE blockiert.\" border=\"0\" style=\"all: initial;display:block;float:right;font-size:small;\">".$secure_text;
|
|
}
|
|
$this->app->Tpl->Set("TEXT",$secure_text);
|
|
}
|
|
$this->app->Tpl->Output('ticket_text.tpl');
|
|
$this->app->ExitXentral();
|
|
}
|
|
|
|
function ticket_text_ausgang() {
|
|
$mid = $this->app->Secure->GetGET('mid');
|
|
|
|
if (empty($mid)) {
|
|
return;
|
|
}
|
|
|
|
$messages = $this->get_messages_of_ticket("", "n.id = ".$mid, NULL);
|
|
|
|
if (empty($messages)) {
|
|
}
|
|
|
|
$this->app->Tpl->Set("TEXT",$messages[0]['textausgang']);
|
|
$this->app->Tpl->Output('ticket_text.tpl');
|
|
$this->app->ExitXentral();
|
|
}
|
|
|
|
/**
|
|
* @throws NumberGeneratorException
|
|
*
|
|
* @return string
|
|
*/
|
|
private function generateRandomTicketNumber(): string
|
|
{
|
|
$random = rand(300,700);
|
|
$loopCounter = 0;
|
|
while(true) {
|
|
$candidate = sprintf('%s%04d', date('Ymd'), $random++);
|
|
|
|
if (!$this->app->DB->Select('SELECT id FROM ticket WHERE schluessel = '.$candidate)) {
|
|
return($candidate);
|
|
}
|
|
|
|
if ($loopCounter > 99) {
|
|
throw new NumberGeneratorException('ticket number generation failed');
|
|
}
|
|
$loopCounter++;
|
|
}
|
|
}
|
|
|
|
function ticket_save_to_db($id, $input) {
|
|
// Write to database
|
|
|
|
// Add checks here
|
|
if (empty($id)) {
|
|
// New item
|
|
$id = 'NULL';
|
|
}
|
|
|
|
if ($input['betreff'] == '') {
|
|
$input['betreff'] = "...";
|
|
}
|
|
|
|
$input['projekt'] = $this->app->erp->ReplaceProjekt(true,$input['projekt'],true); // Parameters: Target db?, value, from form?
|
|
$input['adresse'] = $this->app->erp->ReplaceAdresse(true,$input['adresse'],true); // Parameters: Target db?, value, from form?
|
|
$input['warteschlange'] = explode(" ",$input['warteschlange'])[0]; // Just the label
|
|
$input['zeit'] = date('Y-m-d H:i:s', time());
|
|
|
|
$tags = explode(',',$input['tags']);
|
|
// Replace multiple '!' and '?'
|
|
foreach ($tags as &$tag) {
|
|
$pos = strpos($tag, '?');
|
|
if ($pos !== false) {
|
|
$tag = substr($tag,0,$pos+1) . str_replace('?','',substr($tag,$pos+1));
|
|
}
|
|
$tag = preg_replace("/([?!])\\1+/", "$1", $tag);
|
|
}
|
|
$input['tags'] = implode(',',$tags);
|
|
|
|
$input['tags'] = str_replace(' ?','?',$input['tags']);
|
|
$input['tags'] = str_replace(' !','!',$input['tags']);
|
|
$input['tags'] = str_replace('?!','?',$input['tags']);
|
|
$input['tags'] = str_replace('!?','?',$input['tags']);
|
|
|
|
$columns = "id, ";
|
|
$values = "$id, ";
|
|
$update = "";
|
|
|
|
$fix = "";
|
|
|
|
foreach ($input as $key => $value) {
|
|
|
|
if ($this->app->DB->ColumnExists('ticket',$key)) {
|
|
$columns = $columns.$fix.$key;
|
|
$values = $values.$fix."'".$value."'";
|
|
$update = $update.$fix.$key." = '$value'";
|
|
$fix = ", ";
|
|
}
|
|
}
|
|
|
|
$sql = "INSERT INTO ticket (".$columns.") VALUES (".$values.") ON DUPLICATE KEY UPDATE ".$update;
|
|
$this->app->DB->Update($sql);
|
|
$id = $this->app->DB->GetInsertID();
|
|
|
|
$this->ticket_set_self_assigned_status(array($id));
|
|
|
|
return($id);
|
|
}
|
|
|
|
function save_draft($id, $input) {
|
|
$columns = "id, ";
|
|
$values = "$id, ";
|
|
$update = "";
|
|
|
|
$fix = "";
|
|
|
|
// Translate form to table
|
|
$input['betreff'] = $input['email_betreff'];
|
|
$input['mail'] = $input['email_an'];
|
|
$input['mail_cc'] = $input['email_cc'];
|
|
$input['text'] = $input['email_text'];
|
|
|
|
foreach ($input as $key => $value) {
|
|
|
|
if ($this->app->DB->ColumnExists('ticket_nachricht',$key)) {
|
|
$columns = $columns.$fix.$key;
|
|
$values = $values.$fix."'".$value."'";
|
|
$update = $update.$fix.$key." = '$value'";
|
|
$fix = ", ";
|
|
}
|
|
}
|
|
|
|
$sql = "INSERT INTO ticket_nachricht (".$columns.") VALUES (".$values.") ON DUPLICATE KEY UPDATE ".$update;
|
|
|
|
$this->app->DB->Update($sql);
|
|
}
|
|
|
|
function ticket_create() {
|
|
|
|
$submit = $this->app->Secure->GetPOST('submit');
|
|
$input = $this->GetInput();
|
|
$projekt_id = $this->app->User->DefaultProjekt();
|
|
$projekt = $this->app->DB->Select("SELECT abkuerzung FROM projekt WHERE id = ".$projekt_id);
|
|
|
|
if ($submit != '') {
|
|
|
|
$input['schluessel'] = $this->generateRandomTicketNumber();
|
|
$input['kunde'] = $this->app->User->GetName();
|
|
|
|
$id = $this->ticket_save_to_db($id, $input);
|
|
|
|
header("Location: index.php?module=ticket&action=edit&id=$id");
|
|
exit();
|
|
}
|
|
|
|
$this->app->Tpl->Set('PROJEKT', $projekt);
|
|
|
|
$this->app->Tpl->Set('STATUSICON', $this->ticket_status_icon('neu')." ");
|
|
$this->app->YUI->AutoComplete("adresse","adresse");
|
|
$this->app->YUI->AutoComplete("projekt","projektname",1);
|
|
$this->app->YUI->AutoComplete("status","ticketstatus",1);
|
|
$this->app->Tpl->Set('STATUS', $this->app->erp->GetStatusTicketSelect('neu'));
|
|
$this->app->YUI->AutoComplete("warteschlange","warteschlangename");
|
|
$this->app->Tpl->Parse('PAGE', "ticket_create.tpl");
|
|
}
|
|
|
|
function ticket_edit() {
|
|
$id = $this->app->Secure->GetGET('id');
|
|
|
|
if (empty($id)) {
|
|
return;
|
|
}
|
|
|
|
$this->app->Tpl->Set('ID', $id);
|
|
|
|
$this->app->erp->MenuEintrag("index.php?module=ticket&action=edit&id=$id", "Details");
|
|
$this->app->erp->MenuEintrag("index.php?module=ticket&action=list", "Zurück zur Übersicht");
|
|
$id = $this->app->Secure->GetGET('id');
|
|
$cmd = $this->app->Secure->GetGET('cmd');
|
|
$input = $this->GetInput();
|
|
$submit = $this->app->Secure->GetPOST('submit');
|
|
$msg = $this->app->erp->base64_url_decode($this->app->Secure->GetGET('msg'));
|
|
|
|
if ($input['neue_notiz'] != '') {
|
|
$input['notiz'] = $this->app->User->GetName()." ".date("d.m.Y H:i").": ".$input['neue_notiz']."\r\n".$input['notiz'];
|
|
}
|
|
|
|
// Always save
|
|
if ($submit != '')
|
|
{
|
|
$this->ticket_save_to_db($id, $input);
|
|
$msg = "<div class=\"success\">Die Einstellungen wurden erfolgreich übernommen.</div>";
|
|
}
|
|
|
|
// Load values again from database
|
|
|
|
$sql = "SELECT t.id, t.schluessel, ".$this->app->erp->FormatDateTimeShort("zeit",'zeit').", p.abkuerzung as projekt, t.bearbeiter, t.quelle, t.status, t.prio, t.adresse, t.kunde, CONCAT(w.label,' ',w.warteschlange) as warteschlange, t.mailadresse, t.betreff, t.zugewiesen, t.inbearbeitung, t.inbearbeitung_user, t.firma, t.notiz, t.bitteantworten, t.service, t.kommentar, t.privat, t.dsgvo, t.tags, t.nachrichten_anz, t.id FROM ticket t LEFT JOIN adresse a ON t.adresse = a.id LEFT JOIN projekt p on t.projekt = p.id LEFT JOIN warteschlangen w on t.warteschlange = w.label WHERE t.id=$id";
|
|
|
|
$ticket_from_db = $this->app->DB->SelectArr($sql)[0];
|
|
|
|
foreach ($ticket_from_db as $key => $value) {
|
|
$this->app->Tpl->Set(strtoupper($key), $value);
|
|
}
|
|
|
|
$this->app->Tpl->Set('PRIO', $ticket_from_db['prio']==1?"checked":"");
|
|
$this->app->Tpl->Set('STATUSICON', $this->ticket_status_icon($ticket_from_db['status'])." ");
|
|
$this->app->YUI->AutoComplete("adresse","adresse");
|
|
$this->app->Tpl->Set('ADRESSE', $this->app->erp->ReplaceAdresse(false,$ticket_from_db['adresse'],false)); // Convert ID to form display
|
|
|
|
|
|
if ($ticket_from_db['mailadresse'] != "") {
|
|
$this->app->Tpl->Set('MAILADRESSE',"<".$ticket_from_db['mailadresse'].">");
|
|
}
|
|
|
|
$this->app->Tpl->Set('ADRESSE_ID',$ticket_from_db['adresse']);
|
|
|
|
$this->app->YUI->AutoComplete("projekt","projektname",1);
|
|
$this->app->YUI->AutoComplete("status","ticketstatus",1);
|
|
$this->app->YUI->TagEditor('tags', array('width'=>370));
|
|
|
|
$this->app->Tpl->Set('STATUS', $this->app->erp->GetStatusTicketSelect($ticket_from_db['status']));
|
|
$input['projekt'] = $this->app->erp->ReplaceProjekt(false,$input['projekt'],false); // Parameters: Target db?, value, from form?
|
|
$this->app->YUI->AutoComplete("warteschlange","warteschlangename");
|
|
// END Header
|
|
|
|
// Check for draft
|
|
$drafted_messages = $this->get_messages_of_ticket($id, "zeitausgang IS NULL AND versendet = '1'",NULL);
|
|
|
|
if (!empty($drafted_messages)) {
|
|
|
|
// Draft from form?
|
|
if ($submit != '') {
|
|
$this->save_draft($drafted_messages[0]['id'],$input);
|
|
// Reload
|
|
$drafted_messages = $this->get_messages_of_ticket($id, "zeitausgang IS NULL AND versendet = '1'",NULL);
|
|
}
|
|
|
|
// Load the draft for editing
|
|
$this->app->Tpl->Set('EMAIL_AN', htmlentities($drafted_messages[0]['mail']));
|
|
$this->app->Tpl->Set('EMAIL_CC', htmlentities($drafted_messages[0]['mail_cc']));
|
|
$this->app->Tpl->Set('EMAIL_BCC', htmlentities($drafted_messages[0]['mail_bcc']));
|
|
$this->app->Tpl->Set('EMAIL_BETREFF', htmlentities($drafted_messages[0]['betreff']));
|
|
$this->app->Tpl->Set('EMAIL_TEXT',htmlentities($drafted_messages[0]['text']));
|
|
|
|
// Show new message dialog
|
|
$this->app->Tpl->Set('EMAIL_SENDER', $this->app->erp->GetSelectEmailMitName($dokument['von']));
|
|
$this->app->YUI->AutoComplete("email_an","emailname");
|
|
$this->app->YUI->AutoComplete("email_cc","emailname");
|
|
$this->app->YUI->AutoComplete("email_bcc","emailname");
|
|
$this->app->YUI->CkEditor("email_text","internal", null, 'JQUERY');
|
|
|
|
// Delete attachment from draft
|
|
if ($cmd=='deleteattachment') {
|
|
$fileid = $this->app->Secure->GetGET('fileid');
|
|
|
|
// Check if this file is only attached to this draft and nowhere else
|
|
$check = $this->app->erp->GetDateiStichwoerter($fileid);
|
|
|
|
$save_to_delete = true;
|
|
foreach ($check as $stichwort) {
|
|
if ($stichwort['subjekt'] != 'anhang' || $stichwort['objekt'] != 'Ticket' || $stichwort['parameter'] != $drafted_messages[0]['id']) {
|
|
$save_to_delete = false;
|
|
break;
|
|
}
|
|
}
|
|
if ($save_to_delete) {
|
|
$this->app->erp->DeleteDatei($fileid);
|
|
} else {
|
|
$msg .= "<div class=\"success\">Fehler beim Löschen der Datei: In Verwendung.</div>";
|
|
}
|
|
}
|
|
|
|
// Upload of attachments
|
|
if(isset($_FILES['upload']) && is_array($_FILES['upload']))
|
|
{
|
|
foreach($_FILES['upload']['tmp_name'] as $key => $file)
|
|
{
|
|
if($file != "")
|
|
{
|
|
$fileid = $this->app->erp->CreateDatei($_FILES['upload']['name'][$key], $_FILES['upload']['name'][$key], "", "", $_FILES['upload']['tmp_name'][$key], $this->app->User->GetName());
|
|
// stichwoerter hinzufuegen
|
|
$this->app->erp->AddDateiStichwort($fileid, "anhang", "Ticket", $drafted_messages[0]['id']);
|
|
}
|
|
}
|
|
}
|
|
|
|
$this->add_attachments_html($id,$drafted_messages[0]['id'],'ANHAENGE',true);
|
|
$this->app->Tpl->Parse('NEW_MESSAGE', "ticket_new_message.tpl");
|
|
}
|
|
// END Draft
|
|
|
|
// Get all messsages
|
|
$messages = $this->get_messages_of_ticket($id, 1, NULL);
|
|
$recv_messages = $this->get_messages_of_ticket($id,"n.versendet != 1",NULL);
|
|
|
|
switch ($submit) {
|
|
case 'neue_email':
|
|
|
|
$senderName = $this->app->User->GetName()." (".$this->app->erp->GetFirmaAbsender().")";
|
|
$senderAddress = $this->app->erp->GetFirmaMail();
|
|
|
|
if (empty($drafted_messages)) {
|
|
// Create new message and save it for editing
|
|
|
|
$this->app->Tpl->Set('EMAIL_AN', htmlentities($recv_messages[0]['mail']));
|
|
|
|
$to = "";
|
|
$cc = "";
|
|
|
|
if (!empty($recv_messages)) {
|
|
if (!str_starts_with(strtoupper($recv_messages[0]['betreff']),"RE:")) {
|
|
$betreff = "RE: ".$recv_messages[0]['betreff'];
|
|
}
|
|
else {
|
|
$betreff = $recv_messages[0]['betreff'];
|
|
}
|
|
|
|
$sql = "SELECT GROUP_CONCAT(DISTINCT `value` ORDER BY `value` SEPARATOR ', ') FROM ticket_header th WHERE th.ticket_nachricht = ".$recv_messages[0]['id']." AND `value` <> '".$senderAddress."' AND type='to'";
|
|
|
|
$to = $recv_messages[0]['mail'];
|
|
$to_additional = $this->app->DB->Select($sql);
|
|
|
|
if (!empty($to_additional)) {
|
|
$to .= ", ".$to_additional;
|
|
}
|
|
|
|
$sql = "SELECT GROUP_CONCAT(DISTINCT `value` ORDER BY `value` SEPARATOR ', ') FROM ticket_header th WHERE th.ticket_nachricht = ".$recv_messages[0]['id']." AND `value` <> '".$senderAddress."' AND type='cc'";
|
|
$cc = $this->app->DB->Select($sql);
|
|
}
|
|
else {
|
|
$betreff = $ticket_from_db['betreff'];
|
|
|
|
$sql = "SELECT email FROM adresse WHERE id =".$ticket_from_db['adresse'];
|
|
$to = $this->app->DB->Select($sql);
|
|
|
|
}
|
|
|
|
$anschreiben = $this->app->DB->Select("SELECT anschreiben FROM adresse WHERE id='".$ticket_from_db['adresse']."' LIMIT 1");
|
|
if($anschreiben=="")
|
|
{
|
|
$anschreiben = $this->app->erp->Beschriftung("dokument_anschreiben");
|
|
}
|
|
|
|
$anschreiben = $anschreiben.",<br>".$this->app->erp->Grussformel($projekt,$sprache);
|
|
|
|
$sql = "INSERT INTO `ticket_nachricht` (
|
|
`ticket`, `zeit`, `text`, `betreff`, `medium`, `versendet`,
|
|
`verfasser`, `mail`,`status`, `verfasser_replyto`, `mail_replyto`,`mail_cc`
|
|
) VALUES ('".
|
|
$ticket_from_db['schluessel'].
|
|
"',NOW(),'".
|
|
$this->app->DB->real_escape_string($anschreiben).
|
|
"','".
|
|
$this->app->DB->real_escape_string($betreff).
|
|
"','email','1','".
|
|
$this->app->DB->real_escape_string($senderName).
|
|
"','".
|
|
$this->app->DB->real_escape_string($to).
|
|
"','neu','".
|
|
$this->app->DB->real_escape_string($senderName).
|
|
"','".
|
|
$this->app->DB->real_escape_string($senderAddress).
|
|
"','".
|
|
$this->app->DB->real_escape_string($cc)."');";
|
|
|
|
$this->app->DB->Insert($sql);
|
|
// Show new message dialog
|
|
header("Location: index.php?module=ticket&action=edit&id=$id");
|
|
$this->app->ExitXentral();
|
|
}
|
|
break;
|
|
case 'entwurfloeschen':
|
|
if (!empty($drafted_messages)) {
|
|
$sql = "UPDATE ticket_nachricht SET ticket = '' WHERE id=".$drafted_messages[0]['id'];
|
|
$this->app->DB->Update($sql);
|
|
$msg = $this->app->erp->base64_url_encode("<div class=\"success\">Der Entwurf wurde gelöscht.</div>");
|
|
header("Location: index.php?module=ticket&action=edit&msg=$msg&id=$id");
|
|
$this->app->ExitXentral();
|
|
}
|
|
break;
|
|
case 'zitat':
|
|
if (!empty($drafted_messages) && !empty($recv_messages)) {
|
|
|
|
$nl = "<br />";
|
|
$citation_info =$recv_messages[0]['zeit']." ".$recv_messages[0]['verfasser']." <".$recv_messages[0]['mail'].">";
|
|
$text = $drafted_messages[0]['text'].$nl.$nl.$citation_info.":".$nl."<blockquote type=\"cite\">".$recv_messages[0]['text']."</blockquote>";
|
|
|
|
$sql = "UPDATE ticket_nachricht SET text='".$this->app->DB->real_escape_string($text)."' WHERE id=".$drafted_messages[0]['id'];
|
|
$this->app->DB->Update($sql);
|
|
header("Location: index.php?module=ticket&action=edit&id=$id");
|
|
$this->app->ExitXentral();
|
|
}
|
|
break;
|
|
case 'absenden':
|
|
|
|
if (empty($drafted_messages)) {
|
|
break;
|
|
}
|
|
|
|
$msg = "";
|
|
|
|
// Enforce Ticket #
|
|
if (!preg_match("/Ticket #[0-9]{12}/i", $drafted_messages[0]['betreff'])) {
|
|
$drafted_messages[0]['betreff'].= " Ticket #".$ticket_from_db['schluessel'];
|
|
}
|
|
|
|
// Attachments
|
|
$files = $this->app->erp->GetDateiSubjektObjektDateiname('Anhang','Ticket',$drafted_messages[0]['id'],"");
|
|
|
|
$pattern = '/[a-z0-9_\-\+\.]+@[a-z0-9\-]+\.([a-z]{2,63})(?:\.[a-z]{2,63})?/i';
|
|
|
|
preg_match_all($pattern, $drafted_messages[0]['mail'], $matches);
|
|
$to = $matches[0];
|
|
|
|
if ($drafted_messages[0]['mail_cc'] != '') {
|
|
preg_match_all($pattern, $drafted_messages[0]['mail_cc'], $matches);
|
|
$cc = $matches[0];
|
|
} else {
|
|
$cc = null;
|
|
}
|
|
|
|
$senderName = $this->app->User->GetName()." (".$this->app->erp->GetFirmaAbsender().")";
|
|
$senderAddress = $this->app->erp->GetFirmaMail();
|
|
|
|
// function MailSend($from,$from_name,$to,$to_name,$betreff,$text,$files="",$projekt="",$signature=true,$cc="",$bcc="", $system = false)
|
|
|
|
if (
|
|
$this->app->erp->MailSend(
|
|
$senderAddress,
|
|
$senderName,
|
|
$to,
|
|
$to,
|
|
htmlentities($drafted_messages[0]['betreff']),
|
|
htmlentities($drafted_messages[0]['text']),
|
|
$files,
|
|
0,
|
|
true,
|
|
$cc,
|
|
'',
|
|
true
|
|
) != 0
|
|
) {
|
|
|
|
// Update message in ticket_nachricht
|
|
$sql = "UPDATE `ticket_nachricht` SET `zeitausgang` = NOW(), `betreff` = '".$this->app->DB->real_escape_string($drafted_messages[0]['betreff'])."', `verfasser` = '$senderName', `verfasser_replyto` = '$senderName', `mail_replyto` = '$senderAddress' WHERE id = ".$drafted_messages[0]['id'];
|
|
$this->app->DB->Insert($sql);
|
|
|
|
$msg .= '<div class="info">Die E-Mail wurde erfolgreich versendet an '.$input['email_an'].'.';
|
|
|
|
if ($drafted_messages[0]['mail_cc'] != '') {
|
|
$msg .= ' (CC: '.$drafted_messages[0]['mail_cc'].')</div>';
|
|
}
|
|
else {
|
|
$msg .= '</div>';
|
|
}
|
|
header("Location: index.php?module=ticket&action=edit&id=".$id."&msg=".$this->app->erp->base64_url_encode($msg));
|
|
|
|
}
|
|
else {
|
|
$msg = '<div class="error">Fehler beim Versenden der E-Mail: '.$this->app->erp->mail_error.'</div>';
|
|
}
|
|
|
|
// Get messsages again
|
|
$messages = $this->get_messages_of_ticket($id,1,NULL);
|
|
|
|
break;
|
|
}
|
|
|
|
$this->add_messages_tpl($messages, false);
|
|
|
|
$this->app->Tpl->Set('MESSAGE', $msg);
|
|
$this->app->Tpl->Parse('PAGE', "ticket_edit.tpl");
|
|
}
|
|
|
|
/**
|
|
* Get all paramters from html form and save into $input
|
|
*/
|
|
public function GetInput(): array {
|
|
$input = array();
|
|
//$input['EMAIL'] = $this->app->Secure->GetPOST('email');
|
|
|
|
$input['projekt'] = $this->app->Secure->GetPOST('projekt');
|
|
$input['status'] = $this->app->Secure->GetPOST('status');
|
|
$input['adresse'] = $this->app->Secure->GetPOST('adresse');
|
|
$input['warteschlange'] = $this->app->Secure->GetPOST('warteschlange');
|
|
$input['prio'] = !empty($this->app->Secure->GetPOST('prio'))?"1":"0";
|
|
$input['neue_notiz'] = $this->app->Secure->GetPOST('neue_notiz');
|
|
$input['notiz'] = $this->app->Secure->GetPOST('notiz');
|
|
$input['tags'] = $this->app->Secure->GetPOST('tags');
|
|
$input['betreff'] = $this->app->Secure->GetPOST('betreff');
|
|
$input['email_sender'] = $this->app->Secure->GetPOST('email_sender');
|
|
$input['email_an'] = $this->app->Secure->GetPOST('email_an');
|
|
$input['email_cc'] = $this->app->Secure->GetPOST('email_cc');
|
|
$input['email_bcc'] = $this->app->Secure->GetPOST('email_bcc');
|
|
$input['email_betreff'] = $this->app->Secure->GetPOST('email_betreff');
|
|
$input['email_text'] = $this->app->Secure->GetPOST('email_text');
|
|
return $input;
|
|
}
|
|
|
|
public function ticket_minidetail($parsetarget='',$menu=true) {
|
|
|
|
$id = $this->app->Secure->GetGET('id');
|
|
|
|
// Get last 3 messages
|
|
$messages = $this->get_messages_of_ticket($id, "1", 3);
|
|
|
|
if(!empty($messages)) {
|
|
$this->add_messages_tpl($messages, true); // With drafts
|
|
$render = true;
|
|
} else {
|
|
}
|
|
|
|
if($parsetarget=='')
|
|
{
|
|
if ($render) {
|
|
$this->app->Tpl->Output('ticket_minidetail.tpl');
|
|
}
|
|
$this->app->ExitXentral();
|
|
}
|
|
if ($render) {
|
|
$this->app->Tpl->Parse($parsetarget,'ticket_minidetail.tpl');
|
|
}
|
|
}
|
|
|
|
/*
|
|
* After import of Xentral 20 ticket system
|
|
* Set all ticket status to the status of the latest ticket_nachricht
|
|
*/
|
|
function ticket_statusfix() {
|
|
|
|
$confirmed = $this->app->Secure->GetGET('confirmed');
|
|
|
|
if ($confirmed == "yes") {
|
|
|
|
$sql = "UPDATE
|
|
ticket
|
|
SET
|
|
STATUS
|
|
=ifnull((
|
|
SELECT
|
|
tn.status
|
|
FROM
|
|
ticket_nachricht tn
|
|
INNER JOIN(
|
|
SELECT
|
|
ticket,
|
|
MAX(zeit) AS lastzeit
|
|
FROM
|
|
ticket_nachricht
|
|
GROUP BY
|
|
ticket
|
|
) l
|
|
ON
|
|
tn.ticket = l.ticket AND tn.zeit = l.lastzeit
|
|
WHERE
|
|
ticket.schluessel = tn.ticket
|
|
LIMIT 1
|
|
),'abgeschlossen')
|
|
WHERE ticket.status = 'neu'";
|
|
|
|
$this->app->DB->Update($sql);
|
|
|
|
$this->app->Tpl->Set('TEXT', "Status fix abgeschlossen.");
|
|
$this->app->Tpl->Parse('PAGE','ticket_text.tpl');
|
|
}
|
|
else {
|
|
// $this->app->Tpl->Set('TEXT', "This will replace all ticket status with the status of the latest ticket_nachricht. To confirm, press here: ");
|
|
$this->app->Tpl->Set('TEXT', "Dieser Assistent ersetzt den Status aller offenen Tickets (Weder abgeschlossen noch Spam) mit dem Status der letzten Nachricht im Ticket. Hier starten: ");
|
|
$this->app->Tpl->Add('TEXT', '<a href="index.php?module=ticket&action=statusfix&confirmed=yes"><button>OK</button></a>');
|
|
$this->app->Tpl->Parse('PAGE','ticket_text.tpl');
|
|
}
|
|
|
|
}
|
|
/*
|
|
* After import of Xentral 20 ticket system
|
|
* Set all ticket dates to the date of the latest ticket_nachricht
|
|
*/
|
|
function ticket_datefix() {
|
|
|
|
$confirmed = $this->app->Secure->GetGET('confirmed');
|
|
|
|
if ($confirmed == "yes") {
|
|
|
|
$sql = "UPDATE ticket set zeit =
|
|
(SELECT
|
|
MAX(zeit) AS lastzeit
|
|
FROM
|
|
ticket_nachricht
|
|
WHERE ticket.schluessel = ticket_nachricht.ticket AND ticket.schluessel
|
|
LIMIT 1
|
|
)
|
|
WHERE ticket.status <> 'abgeschlossen' AND ticket.status <> 'spam'";
|
|
|
|
$this->app->DB->Update($sql);
|
|
|
|
$this->app->Tpl->Set('TEXT', "Datum fix abgeschlossen.");
|
|
$this->app->Tpl->Parse('PAGE','ticket_text.tpl');
|
|
}
|
|
else {
|
|
// $this->app->Tpl->Set('TEXT', "This will replace all open ticket dates with the date of the latest ticket_nachricht. To confirm, press here: ");
|
|
$this->app->Tpl->Set('TEXT', "Dieser Assistent ersetzt das Datum aller offenen Tickets (Weder abgeschlossen noch Spam) mit dem Datum der letzten Nachricht im Ticket. Hier starten: ");
|
|
$this->app->Tpl->Add('TEXT', '<a href="index.php?module=ticket&action=datefix&confirmed=yes"><button>OK</button></a>');
|
|
$this->app->Tpl->Parse('PAGE','ticket_text.tpl');
|
|
}
|
|
|
|
}
|
|
}
|
|
|
|
|
|
|