mirror of
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531 lines
23 KiB
PHP
531 lines
23 KiB
PHP
<?php
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/*
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* Copyright (c) 2022 Xenomporio project
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*/
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use Xentral\Components\Database\Exception\QueryFailureException;
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use Xentral\Modules\Ticket\Task;
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class Ticket {
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function __construct($app, $intern = false) {
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$this->app = $app;
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if ($intern)
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return;
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$this->app->ActionHandlerInit($this);
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$this->app->ActionHandler("list", "ticket_list");
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$this->app->ActionHandler("create", "ticket_create"); // This automatically adds a "New" button
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$this->app->ActionHandler("edit", "ticket_edit");
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$this->app->ActionHandler("edit_raw", "ticket_edit_raw");
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$this->app->ActionHandler("delete", "ticket_delete");
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$this->app->DefaultActionHandler("list");
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$this->app->ActionHandlerListen($app);
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}
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public function Install() {
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/* Fill out manually later */
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}
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function ticket_status_icon(string $status) {
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return('<img src="./themes/new/images/status_'.$status.'.png" style="margin-right:1px" title="'.$status.'" border="0">');
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}
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static function TableSearch(&$app, $name, $erlaubtevars) {
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function ticket_iconssql() {
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return "CONCAT('<img src=\"./themes/new/images/status_',`t`.`status`,'.png\" style=\"margin-right:1px\" title=\"',`t`.`status`,'\" border=\"0\">')";
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}
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switch ($name) {
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case "ticket_list":
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$allowed['ticket_list'] = array('list');
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$heading = array('','','Ticket #', 'Datum', 'Adresse', 'Betreff', 'Notiz', 'Tags', 'Verantwortlich', 'Nachr.', 'Status', 'Alter', 'Projekt', 'Menü');
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$width = array('1%','1%','5%', '5%', '5%', '20%', '20%', '5%', '5%', '1%', '1%', '5%', '5%', '5%');
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$findcols = array('t.id','t.id','t.schluessel', 't.zeit', 't.bearbeiter', 'a.name', 't.betreff', 't.notiz', 't.tags', 'w.warteschlange', 'nachrichten_anz', 't.status', 't.projekt');
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$searchsql = array('t.schluessel', 't.zeit', 't.bearbeiter', 'a.name', 't.betreff', 't.notiz', 't.tags', 'w.warteschlange', 't.status', 't.projekt');
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$defaultorder = 1;
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$defaultorderdesc = 0;
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$menu = "<table cellpadding=0 cellspacing=0><tr><td nowrap>" . "<a href=\"index.php?module=ticket&action=edit&id=%value%\"><img src=\"./themes/{$app->Conf->WFconf['defaulttheme']}/images/edit.png\" border=\"0\"></a>" . "</td></tr></table>";
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$timedifference = "if (
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TIMESTAMPDIFF(hour, t.zeit, curdate()) < 24,
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CONCAT(TIMESTAMPDIFF(hour, t.zeit, curdate()), 'h '),
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CONCAT(
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TIMESTAMPDIFF(day, t.zeit, curdate()), 'd ',MOD(TIMESTAMPDIFF(hour, t.zeit, curdate()), 24), 'h'))";
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$dropnbox = "'<img src=./themes/new/images/details_open.png class=details>' AS `open`, CONCAT('<input type=\"checkbox\" name=\"auswahl[]\" value=\"',t.id,'\" />') AS `auswahl`";
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$priobetreff = "if(t.prio!=1,t.betreff,CONCAT('<b><font color=red>',t.betreff,'</font></b>'))";
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$sql = "SELECT t.id,".$dropnbox.", t.schluessel, t.zeit, a.name, ".$priobetreff.", t.notiz, t.tags, w.warteschlange, (SELECT COUNT(n.id) FROM ticket_nachricht n WHERE n.ticket = t.schluessel) as nachrichten_anz, ".ticket_iconssql().", ".$timedifference.", p.abkuerzung, t.id
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FROM ticket t
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LEFT JOIN adresse a ON t.adresse = a.id
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LEFT JOIN warteschlangen w ON t.warteschlange = w.label
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LEFT JOIN projekt p on t.projekt = p.id";
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$where = "1";
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$moreinfo = true; // Allow drop down details
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$menucol = 13; // For moredata
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$count = "SELECT count(DISTINCT id) FROM ticket WHERE $where";
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// $groupby = "";
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break;
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}
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$erg = false;
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foreach ($erlaubtevars as $k => $v) {
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if (isset($$v)) {
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$erg[$v] = $$v;
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}
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}
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return $erg;
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}
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function ticket_list() {
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$this->app->erp->MenuEintrag("index.php?module=ticket&action=list", "Übersicht");
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$this->app->erp->MenuEintrag("index.php?module=ticket&action=create", "Neu anlegen");
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$this->app->erp->MenuEintrag("index.php", "Zurück");
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$this->app->YUI->TableSearch('TAB1', 'ticket_list', "show", "", "", basename(__FILE__), __CLASS__);
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$this->app->Tpl->Parse('PAGE', "ticket_list.tpl");
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}
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public function ticket_delete() {
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$id = (int) $this->app->Secure->GetGET('id');
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$this->app->DB->Delete("DELETE FROM `ticket` WHERE `id` = '{$id}'");
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$this->app->Tpl->Set('MESSAGE', "<div class=\"error\">Der Eintrag wurde gelöscht.</div>");
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$this->ticket_list();
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}
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function get_messages_of_ticket($ticket_id, $where) {
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return $this->app->DB->SelectArr("SELECT n.id, n.betreff, n.verfasser, n.mail, n.mail_cc, n.zeit, n.zeitausgang, n.versendet, n.text, n.verfasser_replyto, mail_replyto FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket WHERE (".$where.") AND t.id = ".$ticket_id." ORDER BY n.zeit DESC");
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}
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function add_attachments_html($ticket_id, $message_id,$templatepos,$showdelete) {
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$file_attachments = $this->app->erp->GetDateiSubjektObjekt('Anhang','Ticket',$message_id);
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if (!empty($file_attachments)) {
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$this->app->Tpl->Add('NACHRICHT_ANHANG',"<hr style=\"border-style:solid; border-width:1px\">");
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foreach ($file_attachments as $file_attachment) {
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if ($showdelete) {
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$deletetext = '<a href=index.php?module=ticket&action=edit&id='.$ticket_id.'&cmd=deleteattachment'.'&fileid='.$file_attachment.'>'.
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'<img src="./themes/' . $this->app->Conf->WFconf['defaulttheme'] . '/images/delete.svg" />';
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} else {
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$deletetext = "";
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}
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$this->app->Tpl->Add($templatepos,
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"<a href=\"index.php?module=dateien&action=send&id=".$file_attachment.
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"\">".
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htmlentities($this->app->erp->GetDateiName($file_attachment)).
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" (".
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$this->app->erp->GetDateiSize($file_attachment).
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")".
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"</a>".
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$deletetext.
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"</a>".
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"</br>");
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}
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}
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}
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/**
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* @throws NumberGeneratorException
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*
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* @return string
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*/
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private function generateRandomTicketNumber(): string
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{
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$random = rand(300,700);
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$loopCounter = 0;
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while(true) {
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$candidate = sprintf('%s%04d', date('Ymd'), $random++);
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if (!$this->app->DB->Select('SELECT id FROM ticket WHERE schluessel = '.$candidate)) {
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return($candidate);
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}
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if ($loopCounter > 99) {
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throw new NumberGeneratorException('ticket number generation failed');
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}
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$loopCounter++;
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}
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}
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function ticket_save_to_db($id, $input) {
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// Write to database
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// Add checks here
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if (empty($id)) {
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// New item
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$id = 'NULL';
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}
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$input['projekt'] = $this->app->erp->ReplaceProjekt(true,$input['projekt'],true); // Parameters: Target db?, value, from form?
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$input['adresse'] = $this->app->erp->ReplaceAdresse(true,$input['adresse'],true); // Parameters: Target db?, value, from form?
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$input['warteschlange'] = explode(" ",$input['warteschlange'])[0]; // Just the label
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$columns = "id, ";
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$values = "$id, ";
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$update = "";
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$fix = "";
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foreach ($input as $key => $value) {
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if ($this->app->DB->ColumnExists('ticket',$key)) {
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$columns = $columns.$fix.$key;
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$values = $values.$fix."'".$value."'";
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$update = $update.$fix.$key." = '$value'";
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$fix = ", ";
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}
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}
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$sql = "INSERT INTO ticket (".$columns.") VALUES (".$values.") ON DUPLICATE KEY UPDATE ".$update;
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$this->app->DB->Update($sql);
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$id = $this->app->DB->GetInsertID();
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return($id);
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}
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function save_draft($id, $input) {
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$columns = "id, ";
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$values = "$id, ";
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$update = "";
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$fix = "";
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// Translate form to table
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$input['betreff'] = $input['email_betreff'];
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$input['mail'] = $input['email_an'];
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$input['mail_cc'] = $input['email_cc'];
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$input['text'] = $input['email_text'];
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foreach ($input as $key => $value) {
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if ($this->app->DB->ColumnExists('ticket_nachricht',$key)) {
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$columns = $columns.$fix.$key;
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$values = $values.$fix."'".$value."'";
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$update = $update.$fix.$key." = '$value'";
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$fix = ", ";
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}
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}
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$sql = "INSERT INTO ticket_nachricht (".$columns.") VALUES (".$values.") ON DUPLICATE KEY UPDATE ".$update;
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$this->app->DB->Update($sql);
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}
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function ticket_create() {
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$submit = $this->app->Secure->GetPOST('submit');
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$input = $this->GetInput();
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if ($submit != '') {
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$input['schluessel'] = $this->generateRandomTicketNumber();
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$input['zeit'] = date('Y-m-d H:i:s', time());
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$input['kunde'] = $this->app->User->GetName();
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$id = $this->ticket_save_to_db($id, $input);
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header("Location: index.php?module=ticket&action=edit&id=$id");
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exit();
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}
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$this->app->Tpl->Set('STATUSICON', $this->ticket_status_icon('neu')." ");
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$this->app->YUI->AutoComplete("adresse","adresse");
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$this->app->YUI->AutoComplete("projekt","projektname",1);
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$this->app->YUI->AutoComplete("status","ticketstatus",1);
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$this->app->Tpl->Set('STATUS', $this->app->erp->GetStatusTicketSelect('neu'));
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$this->app->YUI->AutoComplete("warteschlange","warteschlangename");
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$this->app->Tpl->Parse('PAGE', "ticket_create.tpl");
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}
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function ticket_edit() {
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$id = $this->app->Secure->GetGET('id');
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if (empty($id)) {
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return;
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}
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$this->app->Tpl->Set('ID', $id);
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$this->app->erp->MenuEintrag("index.php?module=ticket&action=edit&id=$id", "Details");
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$this->app->erp->MenuEintrag("index.php?module=ticket&action=list", "Zurück zur Übersicht");
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$id = $this->app->Secure->GetGET('id');
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$cmd = $this->app->Secure->GetGET('cmd');
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$input = $this->GetInput();
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$submit = $this->app->Secure->GetPOST('submit');
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$msg = $this->app->erp->base64_url_decode($this->app->Secure->GetGET('msg'));
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// Always save
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if ($submit != '')
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{
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$this->ticket_save_to_db($id, $input);
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$msg = "<div class=\"success\">Die Einstellungen wurden erfolgreich übernommen.</div>";
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}
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// Load values again from database
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$result = $this->app->DB->SelectArr("SELECT t.id, t.schluessel, t.zeit, p.abkuerzung as projekt, t.bearbeiter, t.quelle, t.status, t.prio, t.adresse, t.kunde, CONCAT(w.label,' ',w.warteschlange) as warteschlange, t.mailadresse, t.betreff, t.zugewiesen, t.inbearbeitung, t.inbearbeitung_user, t.firma, t.notiz, t.bitteantworten, t.service, t.kommentar, t.privat, t.dsgvo, t.tags, t.nachrichten_anz, t.id FROM ticket t LEFT JOIN adresse a ON t.adresse = a.id LEFT JOIN projekt p on t.projekt = p.id LEFT JOIN warteschlangen w on t.warteschlange = w.label WHERE t.id=$id");
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foreach ($result[0] as $key => $value) {
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$this->app->Tpl->Set(strtoupper($key), $value);
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}
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$this->app->Tpl->Set('PRIO', $result[0]['prio']==1?"checked":"");
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$this->app->Tpl->Set('STATUSICON', $this->ticket_status_icon($result[0]['status'])." ");
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$this->app->YUI->AutoComplete("adresse","adresse");
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$this->app->Tpl->Set('ADRESSE', $this->app->erp->ReplaceAdresse(false,$result[0]['adresse'],false)); // Convert ID to form display
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$this->app->YUI->AutoComplete("projekt","projektname",1);
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$this->app->YUI->AutoComplete("status","ticketstatus",1);
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$this->app->Tpl->Set('STATUS', $this->app->erp->GetStatusTicketSelect($result[0]['status']));
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$input['projekt'] = $this->app->erp->ReplaceProjekt(false,$input['projekt'],false); // Parameters: Target db?, value, from form?
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$this->app->YUI->AutoComplete("warteschlange","warteschlangename");
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// END Header
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// Check for draft
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$drafted_messages = $this->get_messages_of_ticket($id, "zeitausgang IS NULL AND versendet = '1'");
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if (!empty($drafted_messages)) {
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// Draft from form?
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if ($submit != '') {
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$this->save_draft($drafted_messages[0]['id'],$input);
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// Reload
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$drafted_messages = $this->get_messages_of_ticket($id, "zeitausgang IS NULL AND versendet = '1'");
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}
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// Load the draft for editing
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$this->app->Tpl->Set('EMAIL_AN', $drafted_messages[0]['mail']);
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$this->app->Tpl->Set('EMAIL_CC', $drafted_messages[0]['mail_cc']);
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$this->app->Tpl->Set('EMAIL_BCC', $drafted_messages[0]['mail_bcc']);
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$this->app->Tpl->Set('EMAIL_BETREFF', $drafted_messages[0]['betreff']);
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$this->app->Tpl->Set('EMAIL_TEXT',$drafted_messages[0]['text']);
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// Show new message dialog
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$this->app->Tpl->Set('EMAIL_SENDER', $this->app->erp->GetSelectEmailMitName($dokument['von']));
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$this->app->YUI->AutoComplete("email_an","emailname");
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$this->app->YUI->AutoComplete("email_cc","emailname");
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$this->app->YUI->AutoComplete("email_bcc","emailname");
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$this->app->YUI->CkEditor("email_text","internal", null, 'JQUERY');
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// Delete attachment from draft
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if ($cmd=='deleteattachment') {
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$fileid = $this->app->Secure->GetGET('fileid');
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// Check if this file is only attached to this draft and nowhere else
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$check = $this->app->erp->GetDateiStichwoerter($fileid);
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$save_to_delete = true;
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foreach ($check as $stichwort) {
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if ($stichwort['subjekt'] != 'anhang' || $stichwort['objekt'] != 'Ticket' || $stichwort['parameter'] != $drafted_messages[0]['id']) {
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$save_to_delete = false;
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break;
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}
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}
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if ($save_to_delete) {
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$this->app->erp->DeleteDatei($fileid);
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} else {
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$msg .= "<div class=\"success\">Fehler beim Löschen der Datei: In Verwendung.</div>";
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}
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}
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// Upload of attachments
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if(isset($_FILES['upload']) && is_array($_FILES['upload']))
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{
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foreach($_FILES['upload']['tmp_name'] as $key => $file)
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{
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if($file != "")
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{
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$fileid = $this->app->erp->CreateDatei($_FILES['upload']['name'][$key], $_FILES['upload']['name'][$key], "", "", $_FILES['upload']['tmp_name'][$key], $this->app->User->GetName());
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// stichwoerter hinzufuegen
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$this->app->erp->AddDateiStichwort($fileid, "anhang", "Ticket", $drafted_messages[0]['id']);
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}
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}
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}
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$this->add_attachments_html($id,$drafted_messages[0]['id'],'ANHAENGE',true);
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$this->app->Tpl->Parse('NEW_MESSAGE', "ticket_new_message.tpl");
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}
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// END Draft
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// Get all messsages
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$messages = $this->get_messages_of_ticket($id, 1);
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switch ($submit) {
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case 'neue_email':
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if (empty($drafted_messages)) {
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// Create new message and save it for editing
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$recv_messages = $this->get_messages_of_ticket($id,"n.versendet != 1");
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$this->app->Tpl->Set('EMAIL_AN', $recv_messages[0]['mail']);
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if (!empty($recv_messages)) {
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if (!str_starts_with(strtoupper($recv_messages[0]['betreff']),"RE:")) {
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$betreff = "RE: ".$recv_messages[0]['betreff'];
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}
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else {
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$betreff = $recv_messages[0]['betreff'];
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}
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}
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else {
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$betreff = $result[0]['betreff'];
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}
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$anschreiben = $this->app->DB->Select("SELECT anschreiben FROM adresse WHERE id='".$result[0]['adresse']."' LIMIT 1");
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if($anschreiben=="")
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{
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$anschreiben = $this->app->erp->Beschriftung("dokument_anschreiben").",\n".$this->app->erp->Grussformel($projekt,$sprache);
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}
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$senderName = $this->app->User->GetName()." (".$this->app->erp->GetFirmaAbsender().")";
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$senderAddress = $this->app->erp->GetFirmaMail();
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$sql = "INSERT INTO `ticket_nachricht` (
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`ticket`, `zeit`, `text`, `betreff`, `medium`, `versendet`,
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`verfasser`, `mail`,`status`, `verfasser_replyto`, `mail_replyto`
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) VALUES ('".$result[0]['schluessel']."',NOW(),'".$anschreiben."','".$betreff."','email','1','','".$recv_messages[0]['mail']."','neu','".$senderName."','".$senderAddress."');";
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$this->app->DB->Insert($sql);
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// Show new message dialog
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header("Location: index.php?module=ticket&action=edit&id=$id");
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$this->app->ExitXentral();
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}
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break;
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case 'entwurfloeschen':
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if (!empty($drafted_messages)) {
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$sql = "UPDATE ticket_nachricht SET ticket = '' WHERE id=".$drafted_messages[0]['id'];
|
|
$this->app->DB->Update($sql);
|
|
$msg = $this->app->erp->base64_url_encode("<div class=\"success\">Der Entwurf wurde gelöscht.</div>");
|
|
header("Location: index.php?module=ticket&action=edit&msg=$msg&id=$id");
|
|
$this->app->ExitXentral();
|
|
}
|
|
break;
|
|
case 'absenden':
|
|
|
|
if (empty($drafted_messages)) {
|
|
break;
|
|
}
|
|
|
|
// Enforce Ticket #
|
|
if (!preg_match("/Ticket #[0-9]{12}/i", $drafted_messages[0]['betreff'])) {
|
|
$drafted_messages[0]['betreff'].= " Ticket #".$result[0]['schluessel'];
|
|
}
|
|
|
|
// Attachments
|
|
$files = $this->app->erp->GetDateiSubjektObjektDateiname('Anhang','Ticket',$drafted_messages[0]['id'],"");
|
|
|
|
foreach ($files as $file) {
|
|
$msg .= $file."<br>";
|
|
}
|
|
|
|
if (
|
|
$this->app->erp->MailSend(
|
|
$drafted_messages[0]['mail_replyto'],
|
|
$drafted_messages[0]['verfasser_replyto'],
|
|
$drafted_messages[0]['mail'],
|
|
$drafted_messages[0]['mail'],
|
|
$drafted_messages[0]['betreff'],
|
|
$drafted_messages[0]['text'],
|
|
$files,
|
|
0,false,'','',
|
|
true
|
|
) != 0
|
|
) {
|
|
|
|
// Update message in ticket_nachricht
|
|
$sql = "UPDATE `ticket_nachricht` SET `zeitausgang` = NOW(), `betreff` = '".$drafted_messages[0]['betreff']."' WHERE id = ".$drafted_messages[0]['id'];
|
|
$this->app->DB->Insert($sql);
|
|
|
|
$msg .= '<div class="info">Die E-Mail wurde erfolgreich versendet an '.$input['email_an'].'. '.$this->app->erp->mail_error.'</div>';
|
|
header("Location: index.php?module=ticket&action=edit&id=".$id."&msg=".$this->app->erp->base64_url_encode($msg));
|
|
|
|
}
|
|
else {
|
|
$msg = '<div class="error">Fehler beim Versenden der E-Mail: '.$this->app->erp->mail_error.'</div>';
|
|
}
|
|
|
|
// Get messsages again
|
|
$messages = $this->get_messages_of_ticket($id,1);
|
|
|
|
break;
|
|
}
|
|
|
|
// Add Messages now
|
|
foreach ($messages as $message) {
|
|
if ($message['versendet'] == '1') {
|
|
|
|
if (is_null($message['zeitausgang'])) {
|
|
continue;
|
|
}
|
|
|
|
|
|
$this->app->Tpl->Set("NACHRICHT_RICHTUNG","An");
|
|
$this->app->Tpl->Set("NACHRICHT_FLOAT","right");
|
|
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeitausgang']);
|
|
} else {
|
|
$this->app->Tpl->Set("NACHRICHT_RICHTUNG","Von");
|
|
$this->app->Tpl->Set("NACHRICHT_FLOAT","left");
|
|
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeit']);
|
|
}
|
|
$this->app->Tpl->Set("NACHRICHT_BETREFF",$message['betreff']);
|
|
$this->app->Tpl->Set("NACHRICHT_NAME",$message['verfasser']);
|
|
$this->app->Tpl->Set("NACHRICHT_EMAILADRESSE",$message['mail']);
|
|
$this->app->Tpl->Set("NACHRICHT_TEXT",$message['text']);
|
|
|
|
$this->app->Tpl->Set('NACHRICHT_ANHANG',"");
|
|
$this->add_attachments_html($id,$message['id'],'NACHRICHT_ANHANG',false);
|
|
|
|
$this->app->Tpl->Parse('MESSAGES', "ticket_nachricht.tpl");
|
|
}
|
|
|
|
$this->app->Tpl->Set('MESSAGE', $msg);
|
|
$this->app->Tpl->Parse('PAGE', "ticket_edit.tpl");
|
|
}
|
|
|
|
/**
|
|
* Get all paramters from html form and save into $input
|
|
*/
|
|
public function GetInput(): array {
|
|
$input = array();
|
|
//$input['EMAIL'] = $this->app->Secure->GetPOST('email');
|
|
|
|
$input['projekt'] = $this->app->Secure->GetPOST('projekt');
|
|
$input['status'] = $this->app->Secure->GetPOST('status');
|
|
$input['adresse'] = $this->app->Secure->GetPOST('adresse');
|
|
$input['warteschlange'] = $this->app->Secure->GetPOST('warteschlange');
|
|
$input['prio'] = !empty($this->app->Secure->GetPOST('prio'))?"1":"0";
|
|
$input['notiz'] = $this->app->Secure->GetPOST('notiz');
|
|
$input['tags'] = $this->app->Secure->GetPOST('tags');
|
|
$input['betreff'] = $this->app->Secure->GetPOST('betreff');
|
|
$input['email_sender'] = $this->app->Secure->GetPOST('email_sender');
|
|
$input['email_an'] = $this->app->Secure->GetPOST('email_an');
|
|
$input['email_cc'] = $this->app->Secure->GetPOST('email_cc');
|
|
$input['email_bcc'] = $this->app->Secure->GetPOST('email_bcc');
|
|
$input['email_betreff'] = $this->app->Secure->GetPOST('email_betreff');
|
|
$input['email_text'] = $this->app->Secure->GetPOST('email_text');
|
|
return $input;
|
|
}
|
|
}
|