mirror of
https://github.com/OpenXE-org/OpenXE.git
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793 lines
28 KiB
PHP
793 lines
28 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Xentral\Modules\Ticket\Task;
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use Config as LegacyConfig;
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use DB as LegacyDataBase;
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use erpAPI;
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use Throwable;
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use Ticket as TicketModule;
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use Xentral\Components\Logger\LoggerAwareTrait;
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use Xentral\Components\MailClient\Client\MailClientInterface;
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use Xentral\Components\MailClient\Data\MailMessageInterface;
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use Xentral\Modules\SystemMailer\Data\EmailBackupAccount;
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use Xentral\Modules\Ticket\Importer\TicketFormatter;
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use Xentral\Modules\Ticket\Exception\NumberGeneratorException;
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/**
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* Utility functions for tickets cronjob for improved testability
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* This is used to create and update tickets from emailbackup, called by the tickets.php cronjob
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* It uses the TicketService to process the tickets
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*/
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class TicketImportHelper
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{
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use LoggerAwareTrait;
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/** @var LegacyDataBase $db */
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private $db;
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/** @var erpAPI $erpApi */
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private $erpApi;
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/** @var LegacyConfig $config */
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private $config;
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/** @var TicketModule $ticketModule */
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private $ticketModule;
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/** @var TicketFormatter $formatter */
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private $formatter;
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/** @var MailClientInterface $mailClient */
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private $mailClient;
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/** @var EmailBackupAccount $mailAccount */
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private $mailAccount;
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/** @var int $projectId */
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private $projectId;
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/**
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* @param LegacyDataBase $db
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* @param erpAPI $erpApi
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* @param TicketModule $ticketModule
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* @param LegacyConfig $config
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* @param TicketFormatter $formatter
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* @param MailClientInterface $mailClient
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* @param EmailBackupAccount $mailAccount
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* @param int $projectId
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*/
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public function __construct(
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LegacyDataBase $db,
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erpAPI $erpApi,
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TicketModule $ticketModule,
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LegacyConfig $config,
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TicketFormatter $formatter,
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MailClientInterface $mailClient,
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EmailBackupAccount $mailAccount,
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int $projectId
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) {
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$this->db = $db;
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$this->erpApi = $erpApi;
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$this->ticketModule = $ticketModule;
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$this->formatter = $formatter;
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$this->mailClient = $mailClient;
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$this->mailAccount = $mailAccount;
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$this->projectId = $projectId;
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$this->config = $config;
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}
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/* Function from AddressWrapper...
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Still using legacy db
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*/
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public function tryGetAddressIdByEmailAddress(string $emailAddress): ?int
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{
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$searchByEmail = 'SELECT a.id FROM `adresse` AS `a`
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WHERE a.email LIKE \''.$emailAddress.'\' AND a.geloescht = 0
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ORDER BY a.id DESC';
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$id = $this->db->Select($searchByEmail);
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if ($id !== null && $id > 0) {
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return $id;
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}
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$searchByResponsePerson = 'SELECT ap.adresse FROM `ansprechpartner` AS `ap`
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WHERE ap.email LIKE \''.$emailAddress.'\'
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ORDER BY ap.id DESC';
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$id = $this->db->Select($searchByResponsePerson);
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if ($id !== null && $id > 0) {
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return $id;
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}
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$searchByContactInfo = 'SELECT ak.adresse FROM `adresse_kontakte` AS `ak`
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WHERE ak.kontakt LIKE \''.$emailAddress.'\' ORDER BY ak.id DESC';
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$id = $this->db->Select($searchByContactInfo);
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return $id;
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}
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/* Some functions taken from TicketService (sorry...) */
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/**
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* @param string $ticketNumber
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*
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* @return void
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*/
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public function markTicketMessagesCompleted(string $ticketNumber): void
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{
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$this->setTicketMessagesStatus($ticketNumber, 'abgeschlossen'); // TicketGateway::STATUS_COMPLETED);
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}
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/**
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* @param string $ticketNumber
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* @param string $status
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*
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* @return void
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*/
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private function setTicketMessagesStatus(string $ticketNumber, string $status): void
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{
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$sql = "UPDATE `ticket_nachricht` SET `status` = '".$status."' WHERE `ticket` = '".$ticketNumber."';";
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$this->db->Update($sql);
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}
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/**
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* @param string $ticketNumber
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*
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* @throws InvalidArgumentException
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*
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* @return void
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*/
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public function resetTicketStatus(string $ticketNumber): void
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{
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$this->ensureTicketNumberExists($ticketNumber);
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$sql = "UPDATE `ticket` SET
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`status` = 'neu',
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`zugewiesen` = '0',
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`inbearbeitung` = '0'
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WHERE `schluessel` LIKE '".$ticketNumber."'";
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$this->db->Update($sql);
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}
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/**
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* @param string $ticketNumber
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*
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* @return void
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*/
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public function updateTicketMessagesCount(string $ticketNumber): void
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{
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$this->ensureTicketNumberExists($ticketNumber);
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$count = $this->getMessageCountByTicketNumber($ticketNumber);
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$count++;
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$sql = "UPDATE `ticket` SET `nachrichten_anz` = '".$count."' WHERE schluessel = '".$tickerNumber."';";
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$this->db->Update($sql);
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}
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/**
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* @param string $ticketNumber
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*
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* @return void
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*/
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private function ensureTicketNumberExists(string $ticketNumber): void
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{
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if (!$this->db->Select('SELECT id FROM ticket WHERE schluessel = '.$ticketNumber)) {
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throw new InvalidArgumentException(
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sprintf('ticket number "%s" does not exist', $ticketNumber)
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);
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}
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}
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/**
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* @throws NumberGeneratorException
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*
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* @return string
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*/
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private function generateRandomTicketNumber(): string
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{
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$random = rand(300,700);
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$loopCounter = 0;
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while(true) {
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$candidate = sprintf('%s%04d', date('Ymd'), $random++);
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/* if (!$this->gateway->existsTicketNumber($candidate)) {
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return $candidate;
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}*/
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if (!$this->db->Select('SELECT id FROM ticket WHERE schluessel = '.$candidate)) {
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return($candidate);
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}
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if ($loopCounter > 99) {
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throw new NumberGeneratorException('ticket number generation failed');
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}
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$loopCounter++;
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}
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}
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/* Function from Gateway */
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/**
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* @param string $ticketNumber
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*
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* @return int
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*/
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public function getMessageCountByTicketNumber(string $ticketNumber): int
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{
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$sql = "SELECT COUNT(tm.id) FROM `ticket_nachricht` AS `tm` WHERE tm.ticket = '".$ticketNumber."';";
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$count = $this->db->Select($sql);
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if ($count === null) {
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return 0;
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}
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return (int) $count;
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}
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public function createTicket(
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int $projectId,
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string $senderName,
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string $senderAddress,
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string $subject,
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int $timestamp,
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string $replyToName,
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string $replyToAddress
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): int
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{
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$assigneeAddressId = $this->mailAccount->getAddressId();
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if ($assigneeAddressId < 1) {
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$assigneeAddressId = $this->tryGetAddressIdByEmailAddress(
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$this->mailAccount->getEmailAddress()
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);
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}
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$ticketNumber = $this->generateRandomTicketNumber();
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if($projectId < 1) {
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$projectId = $this->mailAccount->getProjectId();
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}
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if ($this->mailAccount->isTicketMarkAsFinishedEnabled()) {
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$status = 'abgeschlossen'; //TicketGateway::STATUS_COMPLETED;
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} else {
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$status = 'neu'; //TicketGateway::STATUS_NEW;
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}
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$insertTicket = "INSERT INTO `ticket` (
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`schluessel`, `zeit`, `projekt`, `quelle`, `status`, `kunde`,
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`mailadresse`, `prio`, `betreff`,`warteschlange`,`adresse`
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) VALUES (
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'".$ticketNumber."',
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'".date('Y-m-d H:i:s', $timestamp)."',
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'".$projectId."',
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'".$this->mailAccount->getEmailAddress()."',
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'".$status."',
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'".$senderName."',
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'".$senderAddress."',
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'".'3'."',
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'".$subject."',
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'".$this->mailAccount->getTicketQueueId()."',
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'".$assigneeAddressId."');";
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$this->db->Insert($insertTicket);
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$ticketId = $this->db->GetInsertID();
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$this->logger->debug('inserted ticket',['id' => $ticketId,'ticketnr' => $ticketNumber]);
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// todo als rueckgabe ticketnachricht
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return (int) $ticketNumber;
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}
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public function addTicketMessage(
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string $ticketNumber,
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int $timestamp,
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string $message,
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string $subject,
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string $senderName,
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string $senderAddress,
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string $status,
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string $replyToName,
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string $replyToAddress
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): int
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{
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// $this->db->beginTransaction();
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try {
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$sql = "INSERT INTO `ticket_nachricht` (
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`ticket`, `zeit`, `text`, `betreff`, `medium`,
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`verfasser`, `mail`,`status`, `verfasser_replyto`, `mail_replyto`
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) VALUES (
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'".$ticketNumber."',
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'".date('Y-m-d H:i:s', $timestamp)."',
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'".$message."',
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'".$subject."',
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'".'email'."',
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'".$senderName."',
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'".$senderAddress."',
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'".$status."',
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'".$replyToName."',
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'".$replyToAddress."');";
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$this->logger->debug('database insert',['query' => $sql]);
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$this->db->Insert($sql);
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$messageId = $this->db->GetInsertID();
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$this->logger->debug('inserted',['id' => $messageId]);
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$this->updateTicketMessagesCount($ticketNumber);
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$this->resetTicketStatus($ticketNumber);
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// $this->db->commit();
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return (int) $messageId;
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} catch (Throwable $e) {
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// $this->db->rollBack();
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$this->logger->error('Failed to insert ticket message into db', ['exception' => $e]);
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}
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$this->markTicketMessagesCompleted($ticketNumber);
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}
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/* End TicketService */
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/**
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* @param array $inboxMessageIds
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*
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* @return int amount of imported tickets
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*/
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public function importMessages(array $inboxMessageIds): int
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{
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$insertedMailsCount = 0;
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foreach ($inboxMessageIds as $messageNumber) {
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try {
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$message = $this->mailClient->fetchMessage((int)$messageNumber);
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} catch (Throwable $e) {
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$this->logger->error('Failed to fetch email from server', ['exception' => $e]);
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continue;
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}
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try {
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$this->importMessage($message);
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$insertedMailsCount++;
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if ($this->mailAccount->isDeleteAfterImportEnabled()) {
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$this->mailClient->deleteMessage((int)$messageNumber);
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} else {
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$this->mailClient->setFlags((int)$messageNumber, ['\\Seen']);
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}
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} catch (Throwable $e) {
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$this->logger->error('Error during email import', ['exception' => $e]);
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continue;
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}
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}
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$this->logger->debug(
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'{imported_count} of {total} emails imported successfully',
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['imported_count' => $insertedMailsCount, 'total' => count($inboxMessageIds)]
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);
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return $insertedMailsCount;
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}
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/**
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* @param MailMessageInterface $message
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*
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* @return void
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*/
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public function importMessage(MailMessageInterface $message): void
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{
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$DEBUG = 0;
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// extract email data
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$subject = $this->formatter->encodeToUtf8($message->getSubject());
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$from = $this->formatter->encodeToUtf8($message->getSender()->getEmail());
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$fromname = $this->formatter->encodeToUtf8($message->getSender()->getName());
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$ccs = $message->getCcRecipients();
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$cc_recv = [];
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foreach ($ccs as $cc) {
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$cc_recv[] = [
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'email' => $this->formatter->encodeToUtf8($cc->getEmail()),
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'name' => $this->formatter->encodeToUtf8($cc->getName()),
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];
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}
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$plainTextBody = $message->getPlainTextBody();
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if ($plainTextBody === null) {
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$plainTextBody = '';
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}
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$htmlBody = $message->getHtmlBody();
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if ($htmlBody === null) {
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$htmlBody = '';
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}
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$action = $this->formatter->encodeToUtf8($plainTextBody);
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$action_html = $this->formatter->encodeToUtf8($htmlBody);
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if (strlen($action_html) < strlen($action)) {
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$action_html = nl2br($action);
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}
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//check if email exists in database
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$date = $message->getDate();
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if (is_null($date)) { // This should not be happening -> Todo check getDate function
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$this->logger->debug('Null date',['subject' => $message->getSubject()]);
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$frommd5 = md5($from . $subject);
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} else {
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$timestamp = $date->getTimestamp();
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$frommd5 = md5($from . $subject . $timestamp);
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}
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$empfang = $date->format('Y-m-d H:i:s');
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$sql = "SELECT COUNT(id)
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FROM `emailbackup_mails`
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WHERE `checksum`='$frommd5'
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AND `empfang`='$empfang'
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AND `webmail`='" . $this->mailAccount->getId() . "'";
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$this->logger->debug('Importing message '.$from.' '.$fromname);
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if ($this->db->Select($sql) == 0) {
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$this->logger->debug('Importing message',['']);
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$attachments = $message->getAttachments();
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$anhang = count($attachments) > 0 ? 1 : 0;
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$mailacc = $this->mailAccount->getEmailAddress();
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if (empty($mailacc) && count($message->getRecipients()) > 0) {
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$mailacc = array_values($message->getRecipients())[0]->getEmail();
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}
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$mailaccid = $this->mailAccount->getId();
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if (!$this->erpApi->isMailAdr($from)) {
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$from = $this->erpApi->filterMailAdr($from);
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}
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//fuege gegenenfalls ein
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$sql = "INSERT INTO `emailbackup_mails`
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(
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`webmail`,
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`subject`,
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`sender`,
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`action`,
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`action_html`,
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`empfang`,
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`anhang`,
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`checksum`
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) VALUES (
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'$mailaccid',
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'" . $this->db->real_escape_string($subject) . "',
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'" . $this->db->real_escape_string($from) . "',
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'" . $this->db->real_escape_string($action) . "',
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'" . $this->db->real_escape_string($action_html) . "',
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'$empfang','$anhang','$frommd5'
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)";
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$id = null;
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if ($DEBUG) {
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echo $sql;
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} else {
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$this->db->InsertWithoutLog($sql);
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$id = $this->db->GetInsertID();
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}
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}
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if ($DEBUG) {
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echo "ticket suchen oder anlegen\n";
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}
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$_schluessel = null;
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$schluessel = null;
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$ticketexists = null;
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if (preg_match("/Ticket #[0-9]{12}/i", $subject, $matches)) {
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$schluessel = str_replace('Ticket #', '', $matches[0]);
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$ticketexists = $this->db->Select(
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"SELECT schluessel
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FROM ticket
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WHERE schluessel LIKE '" . $schluessel . "'
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AND schluessel!='' LIMIT 1"
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);
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}
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$ticketnachricht = null;
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if (!$ticketexists) {
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$this->logger->debug('New ticket',['']);
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$ticketNumber = $this->createTicket(
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$this->projectId,
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$fromname,
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$from,
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$subject,
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$timestamp,
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$fromname,
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$from
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);
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} else {
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$this->logger->debug('Add message to existing ticket',['ticketnummer' => $schluessel]);
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}
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// Add message to new or existing ticket
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$ticketnachricht = $this->addTicketMessage(
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(string) $schluessel,
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$timestamp,
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$action_html, //?
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$subject,
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$fromname,
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$from,
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'neu',
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$fromname,
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$from
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);
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/* OLD CODE
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if ($ticketexists) {
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if ($DEBUG) {
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echo "ticket nummer in betreff gefunden\n";
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}
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$schluessel = str_replace('Ticket #', '', $matches[0]);
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if ($action_html != '') {
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$sql = "INSERT INTO `ticket_nachricht`
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(
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`id`,
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`ticket`,
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`zeit`,
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`text`,
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`betreff`,
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`medium`,
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`verfasser`,
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`mail`,
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`status`,
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`verfasser_replyto`,
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`mail_replyto`
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) VALUES (
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NULL,
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'$schluessel',
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FROM_UNIXTIME($timestamp),
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'" . $this->db->real_escape_string($action_html) . "',
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'" . $this->db->real_escape_string($subject) . "',
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'email',
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'" . $this->db->real_escape_string($name_sender) . "',
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'" . $this->db->real_escape_string($from) . "',
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'neu',
|
|
'" . $this->db->real_escape_string($verfasser_replyto) . "',
|
|
'" . $this->db->real_escape_string($mail_replyto) . "'
|
|
);";
|
|
} else {
|
|
$sql = "INSERT INTO `ticket_nachricht`
|
|
(
|
|
`id`,
|
|
`ticket`,
|
|
`zeit`,
|
|
`text`,
|
|
`betreff`,
|
|
`medium`,
|
|
`verfasser`,
|
|
`mail`,
|
|
`status`,
|
|
`verfasser_replyto`,
|
|
`mail_replyto`
|
|
) VALUES (
|
|
NULL,
|
|
'$schluessel',
|
|
FROM_UNIXTIME($timestamp),
|
|
'" . $this->db->real_escape_string($action) . "',
|
|
'" . $this->db->real_escape_string($subject) . "',
|
|
'email',
|
|
'" . $this->db->real_escape_string($name_sender) . "',
|
|
'" . $this->db->real_escape_string($from) . "',
|
|
'neu',
|
|
'" . $this->db->real_escape_string($verfasser_replyto) . "',
|
|
'" . $this->db->real_escape_string($mail_replyto) . "'
|
|
);";
|
|
}
|
|
|
|
|
|
if (!$DEBUG) {
|
|
$this->db->InsertWithoutLog(
|
|
"UPDATE ticket_nachricht
|
|
SET status = 'abgeschlossen'
|
|
WHERE ticket LIKE '$schluessel'"
|
|
);
|
|
$this->db->InsertWithoutLog($sql);
|
|
$ticketnachricht = $this->db->GetInsertID();
|
|
$this->db->InsertWithoutLog(
|
|
"UPDATE ticket
|
|
SET status='neu', zugewiesen = 0, inbearbeitung=0
|
|
WHERE schluessel LIKE '$schluessel'"
|
|
);
|
|
$this->db->Update(
|
|
"UPDATE `ticket` AS `t`
|
|
INNER JOIN (
|
|
SELECT COUNT(`id`) AS `co`, `ticket`
|
|
FROM `ticket_nachricht`
|
|
GROUP BY `ticket`
|
|
) AS `tn` ON t.schluessel = tn.ticket
|
|
SET t.nachrichten_anz = tn.co
|
|
WHERE t.schluessel = '$schluessel'"
|
|
);
|
|
}
|
|
} else {
|
|
if (!$DEBUG) {
|
|
if ($action_html != '') {
|
|
$ticketnachricht = $this->ticketModule->CreateTicket(
|
|
$this->projectId,
|
|
$mailacc,
|
|
$name_sender,
|
|
$from,
|
|
$subject,
|
|
$action_html,
|
|
$timestamp,
|
|
"email",
|
|
null,
|
|
$verfasser_replyto,
|
|
$mail_replyto
|
|
); // ACHTUNG immer Projekt eprooshop
|
|
} else {
|
|
$ticketnachricht = $this->ticketModule->CreateTicket(
|
|
$this->projectId,
|
|
$mailacc,
|
|
$name_sender,
|
|
$from,
|
|
$subject,
|
|
$action,
|
|
$timestamp,
|
|
"email",
|
|
null,
|
|
$verfasser_replyto,
|
|
$mail_replyto
|
|
); // ACHTUNG immer Projekt eprooshop
|
|
}
|
|
$schluessel = $this->db->Select(
|
|
"SELECT `ticket`
|
|
FROM `ticket_nachricht`
|
|
WHERE `id`='$ticketnachricht' LIMIT 1"
|
|
);
|
|
} else {
|
|
echo "Lege neues Ticket an\n";
|
|
}
|
|
} */
|
|
|
|
if ($ticketnachricht > 0 && $id > 0) {
|
|
$this->db->Update(
|
|
"UPDATE `emailbackup_mails`
|
|
SET ticketnachricht='$ticketnachricht'
|
|
WHERE id='$id' LIMIT 1"
|
|
);
|
|
if (is_array($cc_recv)) {
|
|
foreach ($cc_recv as $mail) {
|
|
if ($mail['name'] != '') {
|
|
$cc_value =
|
|
$this->db->real_escape_string($mail['name'])
|
|
. ' <'
|
|
. $this->db->real_escape_string($mail['email'])
|
|
. ">";
|
|
} else {
|
|
$cc_value = $this->db->real_escape_string($mail['email']);
|
|
}
|
|
if ($cc_value != '') {
|
|
$sql = "INSERT INTO ticket_header
|
|
(`id`,`ticket_nachricht`,`type`,`value`)
|
|
VALUES
|
|
('', '$ticketnachricht', 'cc', '" . $cc_value . "')";
|
|
$this->db->InsertWithoutLog($sql);
|
|
}
|
|
}
|
|
$cc_recv = [];
|
|
}
|
|
}
|
|
|
|
// Prüfen ob Ordner vorhanden ansonsten anlegen
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
|
|
if (!is_dir($ordner) && $id > 0) {
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
|
}
|
|
$raw_full_email = $message->getRawContent();
|
|
file_put_contents($ordner . '/mail.txt', $raw_full_email);
|
|
}
|
|
|
|
//speichere anhang als datei
|
|
if ($anhang == 1 && $id > 0) {
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname;
|
|
if (!is_dir($ordner)) {
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
|
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
|
}
|
|
}
|
|
// Prüfen ob Ordner vorhanden ansonsten anlegen
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$id";
|
|
if (!is_dir($ordner)) {
|
|
if ($DEBUG) {
|
|
echo "mkdir $ordner\n";
|
|
} else {
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
|
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
|
}
|
|
}
|
|
}
|
|
|
|
foreach ($attachments as $attachment) {
|
|
if ($attachment->getFileName() !== '') {
|
|
if ($DEBUG) {
|
|
} else {
|
|
$handle = fopen($ordner . '/' . $attachment->getFileName(), 'wb');
|
|
if ($handle) {
|
|
fwrite($handle, $attachment->getContent());
|
|
fclose($handle);
|
|
}
|
|
}
|
|
//Schreibe Anhänge in Datei-Tabelle
|
|
$datei = $ordner . '/' . $attachment->getFileName();
|
|
$dateiname = $attachment->getFileName();
|
|
if (stripos($dateiname, '=?utf-8') !== false) {
|
|
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
|
$dateiname = htmlspecialchars_decode($dateiname);
|
|
}
|
|
if (stripos($dateiname, '=?iso-8859') !== false) {
|
|
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
|
$dateiname = htmlspecialchars_decode($dateiname);
|
|
}
|
|
|
|
if ($DEBUG) {
|
|
echo "CreateDatei($dateiname,{$dateiname},\"\",\"\",\"datei\",\"Support Mail\",true,"
|
|
. $this->config->WFuserdata . "/dms/" . $this->config->WFdbname . ")\n";
|
|
} else {
|
|
$tmpid = $this->erpApi->CreateDatei(
|
|
$dateiname,
|
|
$dateiname,
|
|
'',
|
|
'',
|
|
$datei,
|
|
'Support Mail',
|
|
true,
|
|
$this->config->WFuserdata . '/dms/' . $this->config->WFdbname
|
|
);
|
|
}
|
|
|
|
if ($DEBUG) {
|
|
echo "AddDateiStichwort $tmpid,'Anhang','Ticket',$ticketnachricht,true)\n";
|
|
} else {
|
|
$this->erpApi->AddDateiStichwort(
|
|
$tmpid,
|
|
'Anhang',
|
|
'Ticket',
|
|
$ticketnachricht,
|
|
true
|
|
);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if (
|
|
$this->mailAccount->isAutoresponseEnabled()
|
|
&& $this->mailAccount->getAutoresponseText() !== ''
|
|
&& (
|
|
$this->erpApi->AutoresponderBlacklist($from) !== 1
|
|
|| $this->mailAccount->isAutoresponseLimitEnabled() === false
|
|
)
|
|
) {
|
|
|
|
$text = $this->mailAccount->getAutoresponseText();
|
|
$betreff = $this->mailAccount->getAutoresponseSubject();
|
|
|
|
if (empty($text)) $text = '';
|
|
if (empty($betreff)) $betreff = '';
|
|
|
|
$text = str_replace('{TICKET}', $schluessel, $text);
|
|
$text = str_replace('{BETREFF}', $subject, $text);
|
|
$betreff = str_replace('{TICKET}', $schluessel, $betreff);
|
|
$betreff = str_replace('{BETREFF}', $subject, $betreff);
|
|
|
|
|
|
if (!$this->erpApi->isHTML($text)) {
|
|
$text = str_replace("\r\n", '<br>', $text);
|
|
}
|
|
$this->erpApi->MailSend(
|
|
$this->mailAccount->getSenderEmailAddress(),
|
|
'',
|
|
$from,
|
|
$name_sender,
|
|
$betreff,
|
|
$text
|
|
);
|
|
}
|
|
}
|
|
}
|