mirror of
https://github.com/OpenXE-org/OpenXE.git
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886 lines
32 KiB
PHP
886 lines
32 KiB
PHP
<?php
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declare(strict_types=1);
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namespace Xentral\Modules\Ticket\Task;
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use Config as LegacyConfig;
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use DB as LegacyDataBase;
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use erpAPI;
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use Throwable;
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use Ticket as TicketModule;
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use Xentral\Components\Logger\LoggerAwareTrait;
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use Xentral\Components\MailClient\Client\MailClientInterface;
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use Xentral\Components\MailClient\Data\MailMessageInterface;
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use Xentral\Modules\SystemMailer\Data\EmailBackupAccount;
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use Xentral\Modules\Ticket\Importer\TicketFormatter;
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use Xentral\Modules\Ticket\Exception\NumberGeneratorException;
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use Xentral\Modules\Ticket\Exception\InvalidArgumentException;
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/**
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* Utility functions for tickets cronjob for improved testability
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* This is used to create and update tickets from emailbackup, called by the tickets.php cronjob
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* It uses the TicketService to process the tickets
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*/
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class TicketImportHelper
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{
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use LoggerAwareTrait;
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/** @var LegacyDataBase $db */
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private $db;
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/** @var erpAPI $erpApi */
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private $erpApi;
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/** @var LegacyConfig $config */
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private $config;
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/** @var TicketModule $ticketModule */
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private $ticketModule;
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/** @var TicketFormatter $formatter */
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private $formatter;
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/** @var MailClientInterface $mailClient */
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private $mailClient;
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/** @var EmailBackupAccount $mailAccount */
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private $mailAccount;
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/** @var int $projectId */
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private $projectId;
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/**
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* @param LegacyDataBase $db
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* @param erpAPI $erpApi
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* @param TicketModule $ticketModule
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* @param LegacyConfig $config
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* @param TicketFormatter $formatter
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* @param MailClientInterface $mailClient
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* @param EmailBackupAccount $mailAccount
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* @param int $projectId
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*/
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public function __construct(
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LegacyDataBase $db,
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erpAPI $erpApi,
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TicketModule $ticketModule,
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LegacyConfig $config,
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TicketFormatter $formatter,
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MailClientInterface $mailClient,
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EmailBackupAccount $mailAccount,
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int $projectId
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) {
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$this->db = $db;
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$this->erpApi = $erpApi;
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$this->ticketModule = $ticketModule;
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$this->formatter = $formatter;
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$this->mailClient = $mailClient;
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$this->mailAccount = $mailAccount;
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$this->projectId = $projectId;
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$this->config = $config;
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}
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/* Function from AddressWrapper...
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Still using legacy db
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*/
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public function tryGetAddressIdByEmailAddress(string $emailAddress): ?int
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{
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$searchByEmail = 'SELECT a.id FROM `adresse` AS `a`
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WHERE a.email LIKE \''.$emailAddress.'\' AND a.geloescht = 0
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ORDER BY a.id DESC';
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$id = $this->db->Select($searchByEmail);
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if ($id !== null && $id > 0) {
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return (int) $id;
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}
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$searchByResponsePerson = 'SELECT ap.adresse FROM `ansprechpartner` AS `ap`
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WHERE ap.email LIKE \''.$emailAddress.'\'
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ORDER BY ap.id DESC';
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$id = $this->db->Select($searchByResponsePerson);
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if ($id !== null && $id > 0) {
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return (int) $id;
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}
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$searchByContactInfo = 'SELECT ak.adresse FROM `adresse_kontakte` AS `ak`
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WHERE ak.kontakt LIKE \''.$emailAddress.'\' ORDER BY ak.id DESC';
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$id = $this->db->Select($searchByContactInfo);
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return (int) $id;
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}
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/* Some functions taken from TicketService (sorry...) */
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/**
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* @param string $ticketNumber
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*
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* @return void
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*/
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public function markTicketMessagesCompleted(string $ticketNumber): void
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{
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$this->setTicketMessagesStatus($ticketNumber, 'abgeschlossen'); // TicketGateway::STATUS_COMPLETED);
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}
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/**
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* @param string $ticketNumber
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* @param string $status
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*
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* @return void
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*/
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private function setTicketMessagesStatus(string $ticketNumber, string $status): void
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{
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$sql = "UPDATE `ticket_nachricht` SET `status` = '".$status."' WHERE `ticket` = '".$ticketNumber."';";
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$this->db->Update($sql);
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}
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/**
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* @param string $ticketNumber
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*
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* @throws InvalidArgumentException
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*
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* @return void
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*/
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public function resetTicketStatus(string $ticketNumber): void
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{
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$this->ensureTicketNumberExists($ticketNumber);
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$sql = "UPDATE `ticket` SET
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`status` = 'neu',
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`zugewiesen` = '0',
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`inbearbeitung` = '0',
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`zeit` = now()
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WHERE `schluessel` LIKE '".$ticketNumber."'";
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$this->db->Update($sql);
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}
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/**
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* @param string $ticketNumber
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*
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* @return void
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*/
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public function updateTicketMessagesCount(string $ticketNumber): void
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{
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$this->ensureTicketNumberExists($ticketNumber);
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$count = $this->getMessageCountByTicketNumber($ticketNumber);
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$count++;
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$sql = "UPDATE `ticket` SET `nachrichten_anz` = '".$count."' WHERE schluessel = '".$tickerNumber."';";
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$this->db->Update($sql);
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}
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/**
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* @param string $ticketNumber
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*
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* @return void
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*/
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private function ensureTicketNumberExists(string $ticketNumber): void
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{
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if ($ticketNumber == '') {
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throw new InvalidArgumentException(
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sprintf('ticket number empty')
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);
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}
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if (!$this->db->Select('SELECT id FROM ticket WHERE schluessel = '.$ticketNumber)) {
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throw new InvalidArgumentException(
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sprintf('ticket number "%s" does not exist', $ticketNumber)
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);
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}
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}
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/**
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* @throws NumberGeneratorException
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*
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* @return string
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*/
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private function generateRandomTicketNumber(): string
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{
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$random = rand(300,700);
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$loopCounter = 0;
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while(true) {
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$candidate = sprintf('%s%04d', date('Ymd'), $random++);
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/* if (!$this->gateway->existsTicketNumber($candidate)) {
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return $candidate;
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}*/
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if (!$this->db->Select('SELECT id FROM ticket WHERE schluessel = '.$candidate)) {
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return($candidate);
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}
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if ($loopCounter > 9999) {
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throw new NumberGeneratorException('ticket number generation failed');
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}
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$loopCounter++;
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}
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}
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/* Functions from Gateway */
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/**
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* @param string $ticketNumber
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*
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* @return int
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*/
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public function getMessageCountByTicketNumber(string $ticketNumber): int
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{
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$sql = "SELECT COUNT(tm.id) FROM `ticket_nachricht` AS `tm` WHERE tm.ticket = '".$ticketNumber."';";
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$count = $this->db->Select($sql);
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if ($count === null) {
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return 0;
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}
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return (int) $count;
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}
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/**
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* @param string $recipientMail
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* @param string $senderMail
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* @param string $senderName
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* @param string $subject
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*
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* @return array
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*/
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public function getTicketRules(
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string $recipientMail,
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string $senderMail,
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string $senderName,
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string $subject
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): array {
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/*
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$sql = "SELECT
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tr.spam AS `is_spam`,
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tr.dsgvo AS `is_gdpr_relevant`,
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tr.prio AS `priority`,
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tr.persoenlich AS `is_private`,
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tr.warteschlange AS `queue_id`
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FROM `ticket_regeln` AS `tr`
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WHERE
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tr.aktiv = 1
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AND (tr.empfaenger_email LIKE :source_email OR empfaenger_email = '')
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AND (
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tr.sender_email LIKE :sender_email
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OR (tr.sender_email LIKE '@%' AND :sender_email LIKE CONCAT('%', tr.sender_email))
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OR tr.sender_email = ''
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)
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AND (tr.name LIKE :sender_name OR tr.name = '')
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AND (tr.betreff LIKE :subject OR tr.betreff = '')";
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$values = [
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'source_email' => $recipientMail,
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'sender_email' => $senderMail,
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'sender_name' => $senderName,
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'subject' => $subject,
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];
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return $this->db->fetchAll($sql, $values);
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*/
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// Legacy DB implementation:
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$sql = "SELECT
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tr.id,
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tr.spam AS `is_spam`,
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tr.dsgvo AS `is_gdpr_relevant`,
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tr.prio AS `priority`,
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tr.persoenlich AS `is_private`,
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tr.warteschlange AS `queue_id`
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FROM `ticket_regeln` AS `tr`
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WHERE
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tr.aktiv = 1
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AND ('".$this->db->real_escape_string($recipientMail)."' LIKE tr.empfaenger_email OR tr.empfaenger_email = '')
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AND ('".$this->db->real_escape_string($senderMail)."' LIKE tr.sender_email OR tr.sender_email = '')
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AND ('".$this->db->real_escape_string($senderMail)."' LIKE tr.name OR tr.name = '')
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AND ('".$this->db->real_escape_string($subject)."' LIKE tr.betreff OR tr.betreff = '')";
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$this->logger->debug('ticket rule',['sql' => $sql]);
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$result = $this->db->SelectArr($sql);
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if ($result != null) {
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$this->logger->debug('ticket rules',['count',count($result)]);
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return ($result);
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} else {
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$this->logger->debug('no ticket rules applicable',['']);
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return(array());
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}
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}
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/* END Functions from Gateway */
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public function createTicket(
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int $projectId,
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string $senderName,
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string $senderAddress,
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string $subject,
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int $timestamp,
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string $replyToName,
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string $replyToAddress
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): string
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{
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$AddressId = $this->tryGetAddressIdByEmailAddress($senderAddress);
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$ticketNumber = $this->generateRandomTicketNumber();
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if($projectId < 1) {
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$projectId = $this->mailAccount->getProjectId();
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}
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if ($this->mailAccount->isTicketMarkAsFinishedEnabled()) {
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$status = 'abgeschlossen'; //TicketGateway::STATUS_COMPLETED;
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} else {
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$status = 'neu'; //TicketGateway::STATUS_NEW;
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}
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$queue_id = $this->mailAccount->getTicketQueueId();
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if (!empty($queue_id)) {
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$queue_label = $this->db->Select("SELECT label FROM warteschlangen WHERE label = '".$queue_id."' LIMIT 1");
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}
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$insertTicket = "INSERT INTO `ticket` (
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`schluessel`, `zeit`, `projekt`, `quelle`, `status`, `kunde`,
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`mailadresse`, `prio`, `betreff`,`warteschlange`,`adresse`
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) VALUES (
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'".$ticketNumber."',
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'".date('Y-m-d H:i:s', $timestamp)."',
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'".$projectId."',
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'".$this->mailAccount->getEmailAddress()."',
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'".$status."',
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'".$this->db->real_escape_string($senderName)."',
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'".$this->db->real_escape_string($senderAddress)."',
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'".'3'."',
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'".$this->db->real_escape_string($subject)."',
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'".$queue_label."',
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'".$AddressId."');";
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$this->db->Insert($insertTicket);
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$ticketId = $this->db->GetInsertID();
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$this->logger->debug('inserted ticket',['id' => $ticketId,'ticketnr' => $ticketNumber, 'projekt' => $projectId, 'warteschlange' => $this->mailAccount->getTicketQueueId(), 'adresse' => $AddressId]);
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// todo als rueckgabe ticketnachricht
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return $ticketNumber;
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}
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public function addTicketMessage(
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string $ticketNumber,
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int $timestamp,
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string $message,
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string $subject,
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string $senderName,
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string $senderAddress,
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string $status,
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string $replyToName,
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string $replyToAddress
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): int
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{
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// $this->db->beginTransaction();
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try {
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$sql = "INSERT INTO `ticket_nachricht` (
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`ticket`, `zeit`, `text`, `betreff`, `medium`,
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`verfasser`, `mail`,`status`, `verfasser_replyto`, `mail_replyto`
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) VALUES (
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'".$ticketNumber."',
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'".date('Y-m-d H:i:s', $timestamp)."',
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'".$this->db->real_escape_string($message)."',
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'".$this->db->real_escape_string($subject)."',
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'".'email'."',
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'".$this->db->real_escape_string($senderName)."',
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'".$this->db->real_escape_string($senderAddress)."',
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'".$status."',
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'".$this->db->real_escape_string($replyToName)."',
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'".$this->db->real_escape_string($replyToAddress)."');";
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$this->logger->debug('database insert',['query' => $sql]);
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$this->db->Insert($sql);
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$messageId = $this->db->GetInsertID();
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$this->logger->debug('inserted',['id' => $messageId, 'schluessel' => $ticketNumber]);
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$this->updateTicketMessagesCount($ticketNumber);
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$this->resetTicketStatus($ticketNumber);
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// $this->db->commit();
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$result = $messageId;
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$this->markTicketMessagesCompleted($ticketNumber);
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} catch (Throwable $e) {
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// $this->db->rollBack();
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$result = 0;
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$this->logger->error('Failed to insert ticket message into db', ['exception' => $e]);
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}
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return($result);
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}
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public function applyTicketRules(int $ticketMessageId): void
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{
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/* $ticketData = $this->gateway->tryGetTicketDataByByMessage($ticketMessageId); */
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$ticketData = $this->db->SelectArr("SELECT t.id, tn.mail as sender_email, tn.verfasser as sender_name, tn.betreff as subject, t.quelle as source_email FROM ticket t INNER JOIN ticket_nachricht tn ON tn.ticket = t.schluessel WHERE tn.id = '".$ticketMessageId."'")[0];
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if ($ticketData === null) {
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throw new InvalidArgumentException('cannot find ticket by message id');
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}
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$ticketId = $ticketData['id'];
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$senderMail = $ticketData['sender_email'];
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$senderName = $ticketData['sender_name'];
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$subject = $ticketData['subject'];
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$source = $ticketData['source_email'];
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$this->logger->debug('check ticket rules',['tn_id' => $ticketMessageId, 'sender_email' => $senderMail, 'subject' => $subject]);
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//TODO: richtig loggen: $this->app->erp->LogFile("Empfaengermail: $quelle Sendermail: $mailadresse Kunde: $kunde Betreff: $betreff");
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$ruleArray = $this->getTicketRules($source, $senderMail, $senderName, $subject);
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if (empty($ruleArray)) {
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return;
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}
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foreach ($ruleArray as $rule) {
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$this->logger->debug('ticket rule applies',['rule_id' => $rule['id'],'rule' => print_r($rule,true)]);
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/*
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$update = $this->db->update();
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$update->table('ticket');
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if ($rule['is_spam'] === 1) {
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$update->set('inbearbeitung', 0);
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$update->set('zugewiesen', 1);
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$this->db->perform(
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'UPDATE `ticket_nachricht` SET `status` = :status WHERE `ticket` = :ticket_id',
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['status' => TicketGateway::STATUS_SPAM, 'ticket_id' => $ticketId]
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);
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}
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$update->set('dsgvo', $rule['is_gdpr_relevant']);
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$update->set('privat', $rule['is_private'] );
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$update->set('prio', $rule['priority'] );
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$update->where('id = :ticket_id');
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$sql = $update->getStatement();
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$this->db->perform($sql, ['ticket_id' => $ticketId]);
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*/
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if ($rule['is_spam'] == 1) {
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$status = 'spam';
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} else {
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$status = 'neu';
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}
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$sql = "UPDATE `ticket` SET `dsgvo` = '".$rule['is_gdpr_relevant']."', `privat` = '".$rule['is_private']."', `prio` = '".$rule['priority']."', `warteschlange` = '".$rule['queue_id']."', `status` = '".$status."' WHERE `id` = '".$ticketId."'";
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$this->logger->debug('ticket rule sql',['sql' => $sql]);
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$this->db->Update($sql);
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}
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}
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/* End TicketService */
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/**
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* @param array $inboxMessageIds
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*
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* @return int amount of imported tickets
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*/
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public function importMessages(array $inboxMessageIds): int
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{
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$insertedMailsCount = 0;
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foreach ($inboxMessageIds as $messageNumber) {
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$this->logger->debug("Fetch $messageNumber", ['']);
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try {
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$message = $this->mailClient->fetchMessage((int)$messageNumber);
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} catch (Throwable $e) {
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$this->logger->error('Failed to fetch email from server', ['exception' => $e]);
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continue;
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}
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try {
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// $this->logger->debug('Start import', ['message' => substr(print_r($message,true),1000)]);
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$this->logger->debug('Start import '.$messageNumber, []);
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$result = $this->importMessage($message);
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if ($result === true) {
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$insertedMailsCount++;
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if ($this->mailAccount->isDeleteAfterImportEnabled()) {
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$this->mailClient->deleteMessage((int)$messageNumber);
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} else {
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$this->mailClient->setFlags((int)$messageNumber, ['\\Seen']);
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}
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} else {
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$this->logger->error('Error during email import '.$messageNumber, ['message' => substr(print_r($message,true),0,1000)]);
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continue;
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}
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} catch (Throwable $e) {
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$exception_message = $e->getMessage();
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|
|
$this->logger->error('Error during email import '.$messageNumber, ['exc-message' => $exception_message ,'message2' => substr(print_r($message,true),0,1000)]);
|
|
continue;
|
|
}
|
|
}
|
|
|
|
$this->logger->debug(
|
|
'{imported_count} of {total} emails imported successfully',
|
|
['imported_count' => $insertedMailsCount, 'total' => count($inboxMessageIds)]
|
|
);
|
|
|
|
return $insertedMailsCount;
|
|
}
|
|
|
|
/**
|
|
* @param MailMessageInterface $message
|
|
*
|
|
* @return true on success
|
|
*/
|
|
public function importMessage(MailMessageInterface $message): bool
|
|
{
|
|
// extract email data
|
|
$subject = $this->formatter->encodeToUtf8($message->getSubject());
|
|
$from = $this->formatter->encodeToUtf8($message->getSender()->getEmail());
|
|
$fromname = $this->formatter->encodeToUtf8($message->getSender()->getName());
|
|
$ccs = $message->getCcRecipients();
|
|
$cc_recv = [];
|
|
foreach ($ccs as $cc) {
|
|
$cc_recv[] = [
|
|
'email' => $this->formatter->encodeToUtf8($cc->getEmail()),
|
|
'name' => $this->formatter->encodeToUtf8($cc->getName()),
|
|
];
|
|
}
|
|
$plainTextBody = $message->getPlainTextBody();
|
|
if ($plainTextBody === null) {
|
|
$plainTextBody = '';
|
|
}
|
|
$htmlBody = $message->getHtmlBody();
|
|
if ($htmlBody === null) {
|
|
$htmlBody = '';
|
|
}
|
|
|
|
if ($plainTextBody == '' && $htmlBody == '') {
|
|
$simple_content = $message->getContent();
|
|
if (empty($simple_content)) {
|
|
$this->logger->debug('Empty mail',[]);
|
|
} else {
|
|
$plainTextBody = $simple_content;
|
|
$htmlBody = nl2br(htmlentities($simple_content));
|
|
}
|
|
}
|
|
|
|
$this->logger->debug('Text',['plain' => $plainTextBody, 'html' => $htmlBody, 'simple_content' => $simple_content]);
|
|
|
|
$action = $this->formatter->encodeToUtf8($plainTextBody);
|
|
$action_html = $this->formatter->encodeToUtf8($htmlBody);
|
|
if (strlen($action_html) < strlen($action)) {
|
|
$action_html = nl2br($action);
|
|
}
|
|
|
|
$this->logger->debug('Text (converted)',['plain' => $action, 'html' => $action_html]);
|
|
|
|
// Import database emailbackup
|
|
try {
|
|
$date = $message->getDate();
|
|
}
|
|
catch (exception $e) {
|
|
$this->logger->debug('Invalid date',['exc-message' => $e->getMessage(),'subject' => $message->getSubject(), $message->getHeader('date')->getValue()]);
|
|
return(false);
|
|
}
|
|
|
|
$timestamp = $date->getTimestamp();
|
|
$frommd5 = md5($from . $subject . $timestamp);
|
|
|
|
$empfang = $date->format('Y-m-d H:i:s');
|
|
$sql = "SELECT COUNT(id)
|
|
FROM `emailbackup_mails`
|
|
WHERE `checksum`='$frommd5'
|
|
AND `empfang`='$empfang'
|
|
AND `ticketnachricht` != 0
|
|
AND `webmail`='" . $this->mailAccount->getId() . "'";
|
|
|
|
$this->logger->debug('Importing message '.$from.' '.$fromname);
|
|
|
|
$result = $this->db->Select($sql);
|
|
$emailbackup_mails_id = null;
|
|
|
|
if ($result == 0) {
|
|
|
|
// $this->logger->debug('Importing message',['message' => substr(print_r($message,true),1000)]);
|
|
$this->logger->debug('Importing message attachments',[]);
|
|
|
|
try {
|
|
$attachments = $message->getAttachments();
|
|
}
|
|
catch (Throwable $e) {
|
|
$this->logger->error('Error while getting attachments',['exception' => $e]);
|
|
return(false);
|
|
}
|
|
|
|
$anhang = count($attachments) > 0 ? 1 : 0;
|
|
$mailacc = $this->mailAccount->getEmailAddress();
|
|
$mailaccid = $this->mailAccount->getId();
|
|
|
|
if (!$this->erpApi->isMailAdr($from)) {
|
|
$from = $this->erpApi->filterMailAdr($from);
|
|
}
|
|
|
|
//fuege gegenenfalls ein
|
|
$sql = "INSERT INTO `emailbackup_mails`
|
|
(
|
|
`webmail`,
|
|
`subject`,
|
|
`sender`,
|
|
`action`,
|
|
`action_html`,
|
|
`empfang`,
|
|
`anhang`,
|
|
`checksum`
|
|
) VALUES (
|
|
'$mailaccid',
|
|
'" . $this->db->real_escape_string($subject) . "',
|
|
'" . $this->db->real_escape_string($from) . "',
|
|
'" . $this->db->real_escape_string($action) . "',
|
|
'" . $this->db->real_escape_string($action_html) . "',
|
|
'$empfang','$anhang','$frommd5'
|
|
)";
|
|
|
|
$this->db->InsertWithoutLog($sql);
|
|
$emailbackup_mails_id = $this->db->GetInsertID();
|
|
} else {
|
|
$this->logger->debug('Message already imported.',['']);
|
|
return(true);
|
|
}
|
|
|
|
$this->logger->debug('Message emailbackup_mails imported.',['id' => $emailbackup_mails_id]);
|
|
// END database import emailbackup
|
|
|
|
// Find ticket and add or create new ticket
|
|
$ticketNumber = null;
|
|
$ticketexists = null;
|
|
if (preg_match("/Ticket #[0-9]{12}/i", $subject, $matches)) {
|
|
$ticketNumber = str_replace('Ticket #', '', $matches[0]);
|
|
|
|
$this->logger->debug('Check for number',['ticketnummer' => $ticketNumber]);
|
|
|
|
$ticketexists = $this->db->Select(
|
|
"SELECT schluessel
|
|
FROM ticket
|
|
WHERE schluessel LIKE '" . $ticketNumber . "'
|
|
AND schluessel!='' LIMIT 1"
|
|
);
|
|
}
|
|
$ticketnachricht = null;
|
|
|
|
if (!$ticketexists) {
|
|
|
|
$this->logger->debug('New ticket',['']);
|
|
|
|
$ticketNumber = $this->createTicket(
|
|
$this->projectId,
|
|
$fromname,
|
|
$from,
|
|
$subject,
|
|
$timestamp,
|
|
$fromname,
|
|
$from
|
|
);
|
|
|
|
} else {
|
|
$this->logger->debug('Add message to existing ticket',['ticketnummer' => $ticketNumber]);
|
|
}
|
|
|
|
// Database import ticket: Add message to new or existing ticket
|
|
$ticketnachricht = $this->addTicketMessage(
|
|
(string) $ticketNumber,
|
|
$timestamp,
|
|
$action_html, //?
|
|
$subject,
|
|
$fromname,
|
|
$from,
|
|
'neu',
|
|
$fromname,
|
|
$from
|
|
);
|
|
|
|
// Only for new tickets: apply filter rules
|
|
if (!$ticketexists) {
|
|
$this->applyTicketRules($ticketnachricht);
|
|
}
|
|
|
|
|
|
if ($ticketnachricht > 0 && $emailbackup_mails_id > 0) {
|
|
$this->db->Update(
|
|
"UPDATE `emailbackup_mails`
|
|
SET ticketnachricht='$ticketnachricht'
|
|
WHERE id='$emailbackup_mails_id' LIMIT 1"
|
|
);
|
|
|
|
|
|
// Add all the ccs to the header table
|
|
if (is_array($cc_recv)) {
|
|
foreach ($cc_recv as $mail) {
|
|
if ($mail['name'] != '') {
|
|
$cc_value =
|
|
$this->db->real_escape_string($mail['name'])
|
|
. ' <'
|
|
. $this->db->real_escape_string($mail['email'])
|
|
. ">";
|
|
} else {
|
|
$cc_value = $this->db->real_escape_string($mail['email']);
|
|
}
|
|
if ($cc_value != '') {
|
|
$sql = "INSERT INTO ticket_header
|
|
(`id`,`ticket_nachricht`,`type`,`value`)
|
|
VALUES
|
|
('', '$ticketnachricht', 'cc', '" . $cc_value . "')";
|
|
$this->db->InsertWithoutLog($sql);
|
|
}
|
|
}
|
|
$cc_recv = [];
|
|
}
|
|
|
|
$this->logger->debug('Add recipients to header',['count' => count($message->getRecipients())]);
|
|
|
|
// Add all the recipients to the header table
|
|
if (count($message->getRecipients()) > 0) {
|
|
|
|
foreach ($message->getRecipients() as $recipient) {
|
|
$recipient_address = $this->db->real_escape_string($recipient->getEmail());
|
|
|
|
$this->logger->debug('Add recipient to header',['address' => $recipient_address]);
|
|
|
|
if ($recipient_address != '') {
|
|
$sql = "INSERT INTO ticket_header
|
|
(`id`,`ticket_nachricht`,`type`,`value`)
|
|
VALUES
|
|
('', '$ticketnachricht', 'to', '" . $recipient_address . "')";
|
|
$this->db->InsertWithoutLog($sql);
|
|
}
|
|
}
|
|
}
|
|
} else {
|
|
$this->logger->error("Message not imported!", ['Time' => $timestamp, 'Subject' => $subject, 'From' => $from]);
|
|
$this->db->Delete("DELETE FROM emailbackup_mails WHERE id = ".$emailbackup_mails_id);
|
|
return(false);
|
|
}
|
|
// END database import ticket
|
|
|
|
// File management folder with raw text
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$emailbackup_mails_id";
|
|
if (!is_dir($ordner) && $emailbackup_mails_id > 0) {
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
|
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
|
$this->db->Delete("DELETE FROM emailbackup_mails WHERE id = ".$emailbackup_mails_id);
|
|
return(false);
|
|
}
|
|
$raw_full_email = $message->getRawContent();
|
|
file_put_contents($ordner . '/mail.txt', $raw_full_email);
|
|
}
|
|
|
|
// File management attachments
|
|
if ($anhang == 1 && $emailbackup_mails_id > 0) {
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname;
|
|
if (!is_dir($ordner)) {
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
|
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
|
$this->db->Delete("DELETE FROM emailbackup_mails WHERE id = ".$emailbackup_mails_id);
|
|
return(false);
|
|
}
|
|
}
|
|
// Prüfen ob Ordner vorhanden ansonsten anlegen
|
|
$ordner = $this->config->WFuserdata . '/emailbackup/' . $this->config->WFdbname . "/$emailbackup_mails_id";
|
|
if (!is_dir($ordner)) {
|
|
if (!mkdir($ordner, 0777, true) && !is_dir($ordner)) {
|
|
$this->logger->error("Folder \"{folder}\" was not created", ['folder' => $ordner]);
|
|
$this->db->Delete("DELETE FROM emailbackup_mails WHERE id = ".$emailbackup_mails_id);
|
|
return(false);
|
|
}
|
|
}
|
|
|
|
$this->logger->debug('Add '.count($attachments).' attachments',['']);
|
|
|
|
foreach ($attachments as $attachment) {
|
|
if ($attachment->getFileName() !== '') {
|
|
$handle = fopen($ordner . '/' . $attachment->getFileName(), 'wb');
|
|
if ($handle) {
|
|
fwrite($handle, $attachment->getContent());
|
|
fclose($handle);
|
|
}
|
|
//Schreibe Anhänge in Datei-Tabelle
|
|
$datei = $ordner . '/' . $attachment->getFileName();
|
|
$dateiname = $attachment->getFileName();
|
|
|
|
if (stripos(strtoupper($dateiname), '=?UTF-8') !== false) {
|
|
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
|
$dateiname = htmlspecialchars_decode($dateiname);
|
|
}
|
|
if (stripos(strtoupper($dateiname), '=?ISO-8859') !== false) {
|
|
$dateiname = $this->formatter->encodeToUtf8($dateiname);
|
|
$dateiname = htmlspecialchars_decode($dateiname);
|
|
}
|
|
if (stripos(strtoupper($dateiname), 'UTF-8\'\'') === 0) {
|
|
$dateiname = $this->formatter->encodeToUtf8(urldecode(substr($dateiname,7)));
|
|
$dateiname = htmlspecialchars_decode($dateiname);
|
|
}
|
|
|
|
$tmpid = $this->erpApi->CreateDatei(
|
|
$dateiname,
|
|
$dateiname,
|
|
'',
|
|
'',
|
|
$datei,
|
|
'Support Mail',
|
|
true,
|
|
$this->config->WFuserdata . '/dms/' . $this->config->WFdbname
|
|
);
|
|
|
|
$this->logger->debug('Add attachment',['filename' => $dateiname, 'ticketnummer' => $ticketNumber,'id' => $tmpid, 'nachricht' => $ticketnachricht]);
|
|
|
|
$this->erpApi->AddDateiStichwort(
|
|
$tmpid,
|
|
'Anhang',
|
|
'Ticket',
|
|
$ticketnachricht,
|
|
true
|
|
);
|
|
}
|
|
}
|
|
} // END File management
|
|
|
|
// Autoresponder
|
|
if (
|
|
$this->mailAccount->isAutoresponseEnabled()
|
|
&& $this->mailAccount->getAutoresponseText() !== ''
|
|
&& (
|
|
// $this->erpApi->AutoresponderBlacklist($from) !== 1 ||
|
|
$this->mailAccount->isAutoresponseLimitEnabled() === false
|
|
)
|
|
) {
|
|
|
|
$text = $this->mailAccount->getAutoresponseText();
|
|
$betreff = $this->mailAccount->getAutoresponseSubject();
|
|
|
|
if (empty($text)) $text = '';
|
|
if (empty($betreff)) $betreff = '';
|
|
|
|
$text = str_replace('{TICKET}', $ticketNumber, $text);
|
|
$text = str_replace('{BETREFF}', $subject, $text);
|
|
$betreff = str_replace('{TICKET}', $ticketNumber, $betreff);
|
|
$betreff = str_replace('{BETREFF}', $subject, $betreff);
|
|
|
|
|
|
if (!$this->erpApi->isHTML($text)) {
|
|
$text = str_replace("\r\n", '<br>', $text);
|
|
}
|
|
$this->erpApi->MailSend(
|
|
$this->mailAccount->getSenderEmailAddress(),
|
|
'',
|
|
$from,
|
|
$name_sender,
|
|
$betreff,
|
|
$text
|
|
);
|
|
}
|
|
|
|
return(true);
|
|
}
|
|
}
|