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OpenXE/www/pages/ticket.php

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Ticket module primitive list view
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<?php
/*
* Copyright (c) 2022 Xenomporio project
*/
use Xentral\Components\Database\Exception\QueryFailureException;
class Ticket {
function __construct($app, $intern = false) {
$this->app = $app;
if ($intern)
return;
$this->app->ActionHandlerInit($this);
$this->app->ActionHandler("list", "ticket_list");
$this->app->ActionHandler("create", "ticket_edit"); // This automatically adds a "New" button
$this->app->ActionHandler("edit", "ticket_edit");
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$this->app->ActionHandler("edit_raw", "ticket_edit_raw");
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$this->app->ActionHandler("delete", "ticket_delete");
$this->app->DefaultActionHandler("list");
$this->app->ActionHandlerListen($app);
}
public function Install() {
/* Fill out manually later */
}
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function ticket_status_icon(string $status) {
return('<img src="./themes/new/images/status_'.$status.'.png" style="margin-right:1px" title="'.$status.'" border="0">');
}
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static function TableSearch(&$app, $name, $erlaubtevars) {
function ticket_iconssql() {
return "CONCAT('<img src=\"./themes/new/images/status_',`t`.`status`,'.png\" style=\"margin-right:1px\" title=\"',`t`.`status`,'\" border=\"0\">')";
}
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Ticket module primitive list view
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switch ($name) {
case "ticket_list":
$allowed['ticket_list'] = array('list');
$heading = array('','','Ticket #', 'Datum', 'Adresse', 'Betreff', 'Notiz', 'Tags', 'Verantwortlich', 'Anzahl Nachrichten', 'Status', 'Alter', 'Projekt', 'Men&uuml;');
$width = array('1%','1%','5%', '5%', '5%', '20%', '20%', '5%', '5%', '1%', '1%', '5%', '5%', '5%');
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$findcols = array('t.id','t.id','t.schluessel', 't.zeit', 't.bearbeiter', 'a.name', 't.betreff', 't.notiz', 't.tags', 'w.warteschlange', 'nachrichten_anz', 't.status', 't.projekt');
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$searchsql = array('t.schluessel', 't.zeit', 't.bearbeiter', 'a.name', 't.betreff', 't.notiz', 't.tags', 'w.warteschlange', 't.status', 't.projekt');
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$defaultorder = 1;
$defaultorderdesc = 0;
$menu = "<table cellpadding=0 cellspacing=0><tr><td nowrap>" . "<a href=\"index.php?module=ticket&action=edit&id=%value%\"><img src=\"./themes/{$app->Conf->WFconf['defaulttheme']}/images/edit.png\" border=\"0\"></a>&nbsp;<a href=\"#\" onclick=DeleteDialog(\"index.php?module=ticket&action=delete&id=%value%\");>" . "<img src=\"themes/{$app->Conf->WFconf['defaulttheme']}/images/delete.svg\" border=\"0\"></a>" . "</td></tr></table>";
$timedifference = "if (
TIMESTAMPDIFF(hour, t.zeit, curdate()) < 24,
CONCAT(TIMESTAMPDIFF(hour, t.zeit, curdate()), 'h '),
CONCAT(
TIMESTAMPDIFF(day, t.zeit, curdate()), 'd ',MOD(TIMESTAMPDIFF(hour, t.zeit, curdate()), 24), 'h'))";
$dropnbox = "'<img src=./themes/new/images/details_open.png class=details>' AS `open`, CONCAT('<input type=\"checkbox\" name=\"auswahl[]\" value=\"',t.id,'\" />') AS `auswahl`";
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$sql = "SELECT t.id,".$dropnbox.", t.schluessel, t.zeit, a.name, t.betreff, t.notiz, t.tags, w.warteschlange, (SELECT COUNT(n.id) FROM ticket_nachricht n WHERE n.ticket = t.schluessel) as nachrichten_anz, ".ticket_iconssql().", ".$timedifference.", p.abkuerzung, t.id
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FROM ticket t
LEFT JOIN adresse a ON t.adresse = a.id
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LEFT JOIN warteschlangen w ON t.warteschlange = w.label
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LEFT JOIN projekt p on t.projekt = p.id";
$where = "1";
$moreinfo = true; // Allow drop down details
$menucol = 13; // For moredata
$count = "SELECT count(DISTINCT id) FROM ticket WHERE $where";
// $groupby = "";
break;
}
$erg = false;
foreach ($erlaubtevars as $k => $v) {
if (isset($$v)) {
$erg[$v] = $$v;
}
}
return $erg;
}
function ticket_list() {
$this->app->erp->MenuEintrag("index.php?module=ticket&action=list", "&Uuml;bersicht");
$this->app->erp->MenuEintrag("index.php?module=ticket&action=create", "Neu anlegen");
$this->app->erp->MenuEintrag("index.php", "Zur&uuml;ck");
$this->app->YUI->TableSearch('TAB1', 'ticket_list', "show", "", "", basename(__FILE__), __CLASS__);
$this->app->Tpl->Parse('PAGE', "ticket_list.tpl");
}
public function ticket_delete() {
$id = (int) $this->app->Secure->GetGET('id');
$this->app->DB->Delete("DELETE FROM `ticket` WHERE `id` = '{$id}'");
$this->app->Tpl->Set('MESSAGE', "<div class=\"error\">Der Eintrag wurde gel&ouml;scht.</div>");
$this->ticket_list();
}
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function get_messages_of_ticket($ticket_id) {
return $this->app->DB->SelectArr("SELECT n.id, n.betreff, n.verfasser, n.mail, n.zeit, n.versendet, n.text FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket WHERE t.id = ".$ticket_id." ORDER BY n.zeit DESC");
}
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function ticket_edit() {
$id = $this->app->Secure->GetGET('id');
$this->app->Tpl->Set('ID', $id);
$this->app->erp->MenuEintrag("index.php?module=ticket&action=edit&id=$id", "Details");
$this->app->erp->MenuEintrag("index.php?module=ticket&action=list", "Zur&uuml;ck zur &Uuml;bersicht");
$id = $this->app->Secure->GetGET('id');
$input = $this->GetInput();
$submit = $this->app->Secure->GetPOST('submit');
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$msg = $this->app->erp->base64_url_decode($this->app->Secure->GetGET('msg'));
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if (empty($id)) {
// New item
$id = 'NULL';
}
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// Always save
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if ($submit != '')
{
// Write to database
// Add checks here
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$input['projekt'] = $this->app->erp->ReplaceProjekt(true,$input['projekt'],true); // Parameters: Target db?, value, from form?
$input['adresse'] = $this->app->erp->ReplaceAdresse(true,$input['adresse'],true); // Parameters: Target db?, value, from form?
$input['warteschlange'] = explode(" ",$input['warteschlange'])[0]; // Just the label
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$columns = "id, ";
$values = "$id, ";
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$update = "";
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$fix = "";
foreach ($input as $key => $value) {
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if ($this->app->DB->ColumnExists('ticket',$key)) {
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$columns = $columns.$fix.$key;
$values = $values.$fix."'".$value."'";
$update = $update.$fix.$key." = '$value'";
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$fix = ", ";
}
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}
$sql = "INSERT INTO ticket (".$columns.") VALUES (".$values.") ON DUPLICATE KEY UPDATE ".$update;
$this->app->DB->Update($sql);
if ($id == 'NULL') {
$msg = $this->app->erp->base64_url_encode("<div class=\"success\">Das Element wurde erfolgreich angelegt.</div>");
header("Location: index.php?module=ticket&action=list&msg=$msg");
} else {
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$msg = "<div class=\"success\">Die Einstellungen wurden erfolgreich &uuml;bernommen.</div>";
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}
}
// Load values again from database
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$result = $this->app->DB->SelectArr("SELECT t.id, t.schluessel, t.zeit, p.abkuerzung as projekt, t.bearbeiter, t.quelle, t.status, t.adresse, t.kunde, CONCAT(w.label,' ',w.warteschlange) as warteschlange, t.mailadresse, t.prio, t.betreff, t.zugewiesen, t.inbearbeitung, t.inbearbeitung_user, t.firma, t.notiz, t.bitteantworten, t.service, t.kommentar, t.privat, t.dsgvo, t.tags, t.nachrichten_anz, t.id FROM ticket t LEFT JOIN adresse a ON t.adresse = a.id LEFT JOIN projekt p on t.projekt = p.id LEFT JOIN warteschlangen w on t.warteschlange = w.label WHERE t.id=$id");
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foreach ($result[0] as $key => $value) {
$this->app->Tpl->Set(strtoupper($key), $value);
}
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$this->app->Tpl->Set('STATUSICON', $this->ticket_status_icon($result[0]['status'])."&nbsp;");
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$this->app->YUI->AutoComplete("adresse","adresse");
$this->app->Tpl->Set('ADRESSE', $this->app->erp->ReplaceAdresse(false,$result[0]['adresse'],false)); // Convert ID to form display
$this->app->YUI->AutoComplete("projekt","projektname",1);
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$this->app->YUI->AutoComplete("status","ticketstatus",1);
$this->app->Tpl->Set('STATUS', $this->app->erp->GetStatusTicketSelect($result[0]['status']));
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$input['projekt'] = $this->app->erp->ReplaceProjekt(false,$input['projekt'],false); // Parameters: Target db?, value, from form?
$this->app->YUI->AutoComplete("warteschlange","warteschlangename");
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// Get messsages
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$messages = $this->get_messages_of_ticket($id);
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switch ($submit) {
case 'neue_email':
// Show new message dialog?
$msg = ""; // Suppress save message
$recv_messages = $this->app->DB->SelectArr("SELECT n.betreff, n.verfasser, n.mail, n.zeit, n.versendet, n.text FROM ticket_nachricht n INNER JOIN ticket t ON t.schluessel = n.ticket WHERE t.id = ".$id." AND n.versendet != 1 ORDER BY n.zeit DESC");
$this->app->Tpl->Set('EMAIL_AN', $recv_messages[0]['mail']);
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if (!str_starts_with(strtoupper($recv_messages[0]['betreff']),"RE:")) {
$this->app->Tpl->Set('EMAIL_BETREFF', "RE: ".$recv_messages[0]['betreff']);
} else {
$this->app->Tpl->Set('EMAIL_BETREFF', $recv_messages[0]['betreff']);
}
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$this->app->Tpl->Set('EMAIL_SENDER', $this->app->erp->GetSelectEmailMitName($dokument['von']));
$anschreiben = $this->app->DB->Select("SELECT anschreiben FROM adresse WHERE id='".$result[0]['adresse']."' LIMIT 1");
if($anschreiben=="")
{
$anschreiben = $this->app->erp->Beschriftung("dokument_anschreiben");
}
$this->app->Tpl->Set('EMAIL_TEXT',$anschreiben.",\n".$this->app->erp->Grussformel($projekt,$sprache));;
$this->app->YUI->AutoComplete("email_an","emailname");
$this->app->YUI->AutoComplete("email_cc","emailname");
$this->app->YUI->AutoComplete("email_bcc","emailname");
$this->app->YUI->CkEditor("email_text","internal", null, 'JQUERY');
$this->app->Tpl->Parse('NEW_MESSAGE', "ticket_new_message.tpl");
break;
case 'absenden':
$senderName = $this->app->User->GetName()." (".$this->app->erp->GetFirmaAbsender().")";
$senderAddress = $this->app->erp->GetFirmaMail();
// Enforce Ticket #
if (!preg_match("/Ticket #[0-9]{12}/i", $input['email_betreff'])) {
$input['email_betreff'].= " Ticket #".$result[0]['schluessel'];
}
if (
$this->app->erp->MailSend(
$senderAddress,
$senderName,
$input['email_an'],
$input['email_an'],
$input['email_betreff'],
$input['email_text'],
'',0,false,'','',
true
) != 0
) {
// Put message into ticket_nachricht
$sql = "INSERT INTO `ticket_nachricht` (
`ticket`, `zeit`, `text`, `betreff`, `medium`, `versendet`,
`verfasser`, `mail`,`status`, `verfasser_replyto`, `mail_replyto`
) VALUES (
'".$result[0]['schluessel']."',
NOW(),
'".$input['email_text']."',
'".$input['email_betreff']."',
'".'email'."',
'1',
'".$senderName."',
'".$senderAddress."',
'gesendet',
'".$senderName."',
'".$senderAddress."');";
$this->app->DB->Insert($sql);
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$msg = '<div class="info">Die E-Mail wurde erfolgreich versendet an '.$input['email_an'].'. '.$this->app->erp->mail_error.'</div>';
header("Location: index.php?module=ticket&action=edit&id=".$id."&msg=".$this->app->erp->base64_url_encode($msg));
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}
else {
$msg = '<div class="error">Fehler beim Versenden der E-Mail: '.$this->app->erp->mail_error.'</div>';
}
// Get messsages again
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$messages = $this->get_messages_of_ticket($id);
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break;
}
// Add Messages now
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foreach ($messages as $message) {
$this->app->Tpl->Set("NACHRICHT_BETREFF",$message['betreff']);
$this->app->Tpl->Set("NACHRICHT_ZEIT",$message['zeit']);
if ($message['versendet'] == '1') {
$this->app->Tpl->Set("NACHRICHT_RICHTUNG","An");
$this->app->Tpl->Set("NACHRICHT_FLOAT","right");
} else {
$this->app->Tpl->Set("NACHRICHT_RICHTUNG","Von");
$this->app->Tpl->Set("NACHRICHT_FLOAT","left");
}
$this->app->Tpl->Set("NACHRICHT_NAME",$message['verfasser']);
$this->app->Tpl->Set("NACHRICHT_EMAILADRESSE",$message['mail']);
$this->app->Tpl->Set("NACHRICHT_TEXT",$message['text']);
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$file_attachments = $this->app->erp->GetDateiSubjektObjekt('Anhang','Ticket',$message['id']);
if (!empty($file_attachments)) {
$this->app->Tpl->Add('NACHRICHT_ANHANG',"<hr style=\"border-style:solid; border-width:1px\">");
foreach ($file_attachments as $file_attachment) {
$this->app->Tpl->Add('NACHRICHT_ANHANG',
"<a href=\"index.php?module=dateien&action=send&id=".$file_attachment.
"\">".
htmlentities($this->app->erp->GetDateiName($file_attachment)).
" (".
$this->app->erp->GetDateiSize($file_attachment).
")".
"</a>".
"</br>");
}
}
Ticketsystem reading of mails and import Todo frontend details and sending. Also there is a no timestamp error at import on some mails (error returns e.g.)
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$this->app->Tpl->Parse('MESSAGES', "ticket_nachricht.tpl");
}
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$this->app->Tpl->Set('MESSAGE', $msg);
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$this->app->Tpl->Parse('PAGE', "ticket_edit.tpl");
}
/**
* Get all paramters from html form and save into $input
*/
public function GetInput(): array {
$input = array();
//$input['EMAIL'] = $this->app->Secure->GetPOST('email');
Ticketsystem reading of mails and import Todo frontend details and sending. Also there is a no timestamp error at import on some mails (error returns e.g.)
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$input['projekt'] = $this->app->Secure->GetPOST('projekt');
$input['status'] = $this->app->Secure->GetPOST('status');
$input['adresse'] = $this->app->Secure->GetPOST('adresse');
$input['warteschlange'] = $this->app->Secure->GetPOST('warteschlange');
$input['prio'] = $this->app->Secure->GetPOST('prio');
$input['notiz'] = $this->app->Secure->GetPOST('notiz');
$input['tags'] = $this->app->Secure->GetPOST('tags');
Ticket sending works now, attachments tbd
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$input['email_sender'] = $this->app->Secure->GetPOST('email_sender');
$input['email_an'] = $this->app->Secure->GetPOST('email_an');
$input['email_cc'] = $this->app->Secure->GetPOST('email_cc');
$input['email_bcc'] = $this->app->Secure->GetPOST('email_bcc');
$input['email_betreff'] = $this->app->Secure->GetPOST('email_betreff');
$input['email_text'] = $this->app->Secure->GetPOST('email_text');
Ticketsystem reading of mails and import Todo frontend details and sending. Also there is a no timestamp error at import on some mails (error returns e.g.)
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return $input;
}
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public function GetInput_raw(): array {
$input = array();
//$input['EMAIL'] = $this->app->Secure->GetPOST('email');
$input['schluessel'] = $this->app->Secure->GetPOST('schluessel');
$input['zeit'] = $this->app->Secure->GetPOST('zeit');
$input['projekt'] = $this->app->Secure->GetPOST('projekt');
$input['bearbeiter'] = $this->app->Secure->GetPOST('bearbeiter');
$input['quelle'] = $this->app->Secure->GetPOST('quelle');
$input['status'] = $this->app->Secure->GetPOST('status');
$input['adresse'] = $this->app->Secure->GetPOST('adresse');
$input['kunde'] = $this->app->Secure->GetPOST('kunde');
$input['warteschlange'] = $this->app->Secure->GetPOST('warteschlange');
$input['mailadresse'] = $this->app->Secure->GetPOST('mailadresse');
$input['prio'] = $this->app->Secure->GetPOST('prio');
$input['betreff'] = $this->app->Secure->GetPOST('betreff');
$input['zugewiesen'] = $this->app->Secure->GetPOST('zugewiesen');
$input['inbearbeitung'] = $this->app->Secure->GetPOST('inbearbeitung');
$input['inbearbeitung_user'] = $this->app->Secure->GetPOST('inbearbeitung_user');
$input['firma'] = $this->app->Secure->GetPOST('firma');
$input['notiz'] = $this->app->Secure->GetPOST('notiz');
$input['bitteantworten'] = $this->app->Secure->GetPOST('bitteantworten');
$input['service'] = $this->app->Secure->GetPOST('service');
$input['kommentar'] = $this->app->Secure->GetPOST('kommentar');
$input['privat'] = $this->app->Secure->GetPOST('privat');
$input['dsgvo'] = $this->app->Secure->GetPOST('dsgvo');
$input['tags'] = $this->app->Secure->GetPOST('tags');
$input['nachrichten_anz'] = $this->app->Secure->GetPOST('nachrichten_anz');
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return $input;
}
/*
* Set all fields in the page corresponding to $input
*/
function SetInput($input) {
// $this->app->Tpl->Set('EMAIL', $input['email']);
$this->app->Tpl->Set('SCHLUESSEL', $input['schluessel']);
$this->app->Tpl->Set('ZEIT', $input['zeit']);
$this->app->Tpl->Set('PROJEKT', $input['projekt']);
$this->app->Tpl->Set('BEARBEITER', $input['bearbeiter']);
$this->app->Tpl->Set('QUELLE', $input['quelle']);
$this->app->Tpl->Set('STATUS', $input['status']);
$this->app->Tpl->Set('ADRESSE', $input['adresse']);
$this->app->Tpl->Set('KUNDE', $input['kunde']);
$this->app->Tpl->Set('WARTESCHLANGE', $input['warteschlange']);
$this->app->Tpl->Set('MAILADRESSE', $input['mailadresse']);
$this->app->Tpl->Set('PRIO', $input['prio']);
$this->app->Tpl->Set('BETREFF', $input['betreff']);
$this->app->Tpl->Set('ZUGEWIESEN', $input['zugewiesen']);
$this->app->Tpl->Set('INBEARBEITUNG', $input['inbearbeitung']);
$this->app->Tpl->Set('INBEARBEITUNG_USER', $input['inbearbeitung_user']);
$this->app->Tpl->Set('FIRMA', $input['firma']);
$this->app->Tpl->Set('NOTIZ', $input['notiz']);
$this->app->Tpl->Set('BITTEANTWORTEN', $input['bitteantworten']);
$this->app->Tpl->Set('SERVICE', $input['service']);
$this->app->Tpl->Set('KOMMENTAR', $input['kommentar']);
$this->app->Tpl->Set('PRIVAT', $input['privat']);
$this->app->Tpl->Set('DSGVO', $input['dsgvo']);
$this->app->Tpl->Set('TAGS', $input['tags']);
$this->app->Tpl->Set('NACHRICHTEN_ANZ', $input['nachrichten_anz']);
}
}
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